Hurricane Sandy Disaster Recovery Infographic. Chronicle of two recoveries.

1. $163,000
According to a recent survey conducted by Aberdeen
Group, the top 2 pressures leading to BCDR initiatives are:
44%
Cost of Downtime
72%
Risk of Business
Interruption
According to the same survey, the average
cost per hour of downtime was over:
A prominent East Coast university with a complex hybrid
environment implements SunGard’s Managed Recovery
Program (MRP) for comprehensive life cycle
management of IT disaster recovery.
During the first 5 months of onboarding, SunGard
observes the university’s annual IT application testing
and gathers information about its complex environment
the university would send 40 people to their colocation
facility to exercise its recovery plans losing an entire IT
sprint cycle in the process.
A world class medical center located in New York City
evaluated its IT landscape and began a two-year
transformation. The initial strategy was designed to help
refresh their technology, set priorities and determine the
strategy. While the hospital has its own on-site
datacenter, it also hosts production applications in
SunGard’s Carlstadt, New Jersey facility.
data is a high priority for this healthcare customer- and
while they use cloud technology internally, they decided
not to go that route for backing up mission-critical data.
ME
DICAL CEN
TER
N
ew York City EAST
COAST UNIVE
RSITY
Enterprise Resiliency
& Application Recovery
Real Life Chronicle of Two IT Departments During Hurricane Sandy
Superstorm Sandy, a hurricane combined with a powerful nor'easter, struck the East Coast in late October 2012.
It was the deadliest and most destructive hurricane of 2012, as well as the second-costliest hurricane in U.S.
history. This is the story of how productivity and preparedness paid-off for a prominent healthcare provider and
East Coast university, who were able to weather the storm and maintain IT availability in spite of the odds.

2. NOAA predicts 2012 Atlantic hurricane season:
“A less active season compared to recent years”
- NOAA Administrator Jane Lubchenco, Ph.D.
TROPICALDEPRESSION EIGHTEEN
forms south of Kingston, Jamaica.
Hurricane Sandy takes
aim at Eastern seaboard
of U.S. and has shut down
businesses from North
Carolina to Maine and cut
off power to 8 million
homes in 10 states.
Senior vice president, vice dean and
CIO of the healthcare provider is
getting reports about the
approaching storm and puts
his IT team on high alert.
MAY 2012
OCTOBER 22, 2012
Scheduled to review its newly
prepared IT recovery runbooks
with the university on November 1,
SunGard is prepared to deliver them
when Sandy hits.
OCTOBER 26, 2012
knocked out emergency generators, the
medical center is forced to shut down
and evacuate and declares a disaster.
OCTOBER 29, 2012
Across town, due to rising water levels,
the university is also forced to shut down
its generators and is unable to run its
mission-critcal applications.
SunGard
deploys
1/3
of its staff
342
customers
put SunGard
on alert
“Very scary sight.
New York's gone black.”
OCTOBER 2012
Twitter Feed

3. Mandatory evacuations
are underway.
The healthcare provider
engages full disaster recovery
plan to restore email, critical
applications, and telecom. Key
IT personnel are able to
operate from SunGard’s
Carlstadt, NJ facility.
OCTOBER 30, 2012
The university puts SunGard on alert
and within hours declares a disaster.
SunGard advises the university to
have their tapes delivered to its
Carlstadt, NJ recovery facility.
mission-critical applications that need
recovering- one of them a data
warehouse which they have never
been able to successfully self-recover
in any previous tests.
Built on high ground, SunGard’s Carlstadt, NJ datacenter is
serving as an impromptu triage, command, and evacuation
center by local government for the town of Moonachie, NJ.
Referred to as “a beacon of light on a very dark
night”- 100+ emergency responders and local residents
117DISASTERS
DECLARED
Sandy is causing severe
flooding in many states along
the mid-Altantic coast.
National Guard
troops are deployed.
Bridges and
subways close.
evacuation
shelters open
around
New York City.
76
Nearly the same number of declarations
the company had following 9/11
http://www.datacenterknowledge.com/archives/2012/11/06/
sungard-data-center-takes-in-flood-evacuees/
TAPES

4. 9 of SunGard’s
workgroup
facilities are in
use housing
1,500 customer
employees.
5 Mobile Recovery Units are deployed
including 2 that will eventually be sent to the
medical facility to help run telecom and
hospital infrastructure.
University tapes are delivered to
SunGard’s facility. Drawing upon previous
months of information gathering and
knowledge, the SunGard team works
through the night to stand up the various
platforms and operating systems needed
to perform the recovery.
Hurricane Sandy affects some
1.5 million businesses
located across 19 counties in
the tri-state region.
These businesses employ
9.3 million individuals.
All told, these businesses
represent nearly 1,000
different industries.
OCTOBER 31, 2012
medical facility is completed – service
is gradually restored.
Healthcare provider recovery plan is in
full execution.
NOVEMBER 1, 2012
The university's IT team arrives at
Carlstadt facility with a skeleton crew of
8 people. Shocked to learn that their
AIX, Windows, Linux, and backup
environments are all up and running,
the teams are ready to begin the data
recovery process.
Transportation Authority
says that the destruction
is the worst disaster in
the 108-year history of
New York City.
NOVEMBER 2012
1,500
AIX
Windows
Linux
100%
TAPES

5. - University VP for Information
Technology and Chief IT Officer
- Medical Center Vice President of Infrastructure and Engineering
“The most important thing is to understand the business
requirement—what are the critical systems. Then have a clear policy of
data retention and make sure everyone understands what that policy is.”
“SunGard didn’t just wait around for
[us] to show up before beginning the
recovery process.”
http://searchdisasterrecovery.
techtarget.com/news/1359893/Out
sourcing-disaster-recovery-services-
vs-in-house-disaster-recovery
Following the storm, as displaced customer
employees stream in, SunGard’s Recovery
teams build 15 additional workgroup recovery
750 more seats.
The hospitals switch board and
telephony are back online, public
website is fully restored and
functional, and critical application
access restored for 600 users.
NOVEMBER 2, 2012
By evening, all university systems
are back together and the
database team begins the restore.
IT fully restored at medical facility
critical office complex.
NOVEMBER 4, 2012
By midnight, the university
database is restored.
The Red Cross mobilizes
1,700 disaster workers
from all over the country
and activates 167
response vehicles.
An IDC study states, enterprises that performed IT recovery in-house lost
an average of $4 million per disaster incident across a variety of business
functions while enterprises that partnered with a managed recovery
service provider lost an average of $1.1 million per incident.

6. Medical Center
East Coast University
In looking back over the recovery efforts
following Sandy, Medical Center senior
vice president, vice dean and CIO
stresses the importance of team work.
“In a crisis, people work together.
We learned we can do things
faster than we thought we could.”
“Hurricane Sandy brought
many gaps in our DR program
to light, and we were fortunate
to have SunGard as our
recovery partner. Without
them, we would not have been
able to recover.”
To learn more about SunGard Availability Services, a leading provider of disaster recovery, cloud and
managed hosting solutions services, visit us on the web at www.sungardas.com. To see how the
SunGard Managed Recovery Program can help provide the level of assurance and resiliency to help
your complex IT operations remain available when the unexpected happens, view this short demo.
http://sungardas.com/KnowledgeCenter/VideosAndDemos/
Pages/disaster-recovery-program-still-on-the-todos-list.aspx
SunGard maintains 100% uptime through crisis.
None of its facilities in the affected areas or its managed
customer environments ever went down.
43% of businesses that close after a natural
disaster never reopen, and an additional
29% permanently close within two years.
Several months later, total economic impact
of Hurricane Sandy estimated at $65M.
http://www.information-management.com/
news/ten-reasons-disaster-recovery-plans-
fail-10023118-1.html
http://www.usatoday.com/story/weather/2013/01/
AFTERMATH
“Champions do not become champions when they win the event,
but in the hours, weeks, months and years they spend preparing for it.”
- Alan Armstrong
- University VP for Information
Technology and Chief IT Officer