Twilio provides communications APIs and services that allow developers and businesses to connect with customers through applications. It offers solutions for both small startups needing basic communications and larger enterprises requiring scalable customer engagement platforms. Twilio Flex and the Communications API are highlighted as key offerings, providing customizable and developer-friendly tools to power messaging, voice, and video. Financial information and customer base details are discussed, along with the company's business model of charging per user hour or named user. A brief history is given along with information on acquisitions, executives, competitive advantages, and predictions for continued success in aiding COVID response through digital communications.

1. Jason Ross (jwross)

2. ● Developers and businesses need to
connect with customers using their
apps
Problem
● Small startups that need a simple,
low-cost communications API
● Larger companies that need a
scalable, centralized platform for
customer engagement
Persona

3. Enter Twilio Flex + Communications API
● Developer-centered
● Customizable
● Super Platform

4. Financial Info - Revenue

5. Financial Info - Customer Base
Customers

6. Business Model
$1 per active user hour
$150 flat rate per named user per month

7. History
2008 2012 2016 2017 2018 2019 2020
...
Founding
Uber+Twilio
Uber Scales
Back
June
May
...

8. Customer Base

9. History
2008 2012 2016 2017 2018 2019 2020
...
Founding
Uber+Twilio
Uber Scales
Back
Electric Imp
Acquisition
Segment
Acquisition
June
May
July
October
...

10. Company Executives

11. Secret Sauce
Twilio Flex
Authy Conversations Studio

12. What’s Hot

13. Competition
Twilio Plivo Vonage ZenDesk
Developer
Friendly
IoT APIs
AI Solutions
Number of
Channels
5 3 4 4

14. Prediction
Success!
● Using APIs to help deliver COVID vaccination notifications
● Pandemic has people more connected than ever

15. ● https://craft.co/twilio
● https://www.twilio.com/flex
● https://seekingalpha.com/article/4411034-twilio-is-just-getting-started
● https://techcrunch.com/2017/05/02/twilio-stock-takes-a-nosedive-in-after-hours-trading-on-
weak-guidance/
● https://www.plivo.com/
● https://developer.nexmo.com/
● https://www.zendesk.com/pricing/#everyone
● https://www.twilio.com/docs/glossary/what-is-artificial-intelligence
References

16. Questions?