1. Jeffrey J. Taylor
2 Flamingo Dr.
Newburgh, NY 12550
jjtaylor1206@gmail.com
215-767-6281- Phone
SUMMARY OF KEY SKILLS
A results oriented technical leader with a high degree of business acumen and ability to manage multiple
projects and functions simultaneously working within cross functional teams. A proven track record of
delivering results and making the connection between technology and business. Professional expertise is
demonstrated in the following areas;
Technical Architect
Chief Enterprise Systems Architect performing in depth analysis, determining and designing an optimal infrastructure
architecture to support very large local and global business solutions based on customer requirements. Identify and define
strategies to enable and support customer’s critical business processes by providing innovative, cost­ effective and
efficient IT solutions and related thought leadership, strategic direction, and long-term vision. Experience working in a
fast paced environment.
Integration Architect
Extensive experience utilizing tools and technologies to exchange data between disparate IT systems. Producing design
documents, data mapping, transformation and messaging techniques to produce the solutions that must work together as
an integrated system aligning Business and IT.
Senior Basis Manager
Executed the role of Basis Manager for many large global SAP implementations covering all aspects of technical project
management from conception, infrastructure design and discovery through post go-live. Responsible for creating and
maintaining the technical project plan, working with business and technical Team Leads to identify all required tasks
while establishing and communicating a timeline aligned with critical business events. Managing the project plan by
assigning responsibility, overcoming issues, tracking progress and keeping cross functional teams in sync. Assure
continuous support for all Basis(technology) administration and maintenance tasks. A key area of responsibility is the
documentation and updating of the existing SAP environment including continuous improvement. Results include
delivery, support and on going maintenance of all SAP components, integration points and 3rd party programs and tools.
Basis Administrator
Systems Analyst with proven expertise for in depth hands on role implementing, running and maintaining large enterprise
systems. Responsibilities include technical configuration, monitoring, tuning, and troubleshooting of the SAP landscape
on an ongoing basis. Tasks include installation, upgrade, patching, migrations, system copies, administrative activities
and executing the SAP transport management system. Maintain the design and technical configuration for integration
between SAP components and externalsystems. Provided support of the SAP Data Dictionary, database objects and data
architectures. Plan and execute the migration of SAP systems to alternative OS platforms and databases. Employed
Solution Manager 7.x tools such as documentation manager, upgrade assistant, Snotes, RCA, business process
monitoring, maintenance optimizer, LVM, CHarm, EhpI and SUM to carry out activities described. Also proficient in
the use of previous tool sets for systems maintained on earlier versions. Well versed in many technologies including Unix,
Linux, Windows Flavors, Oracle,MSSQL, Maxdb, Cloud, Virtualization and networking from both hands on and
management perspective.
Project Manager
As Project Manager I oversee the planning, implementation, and tracking of long term and specific short-term projects
which have a beginning, an end and specified deliverables defined by cross functional groups including management,

2. stakeholders, business leads, technical teams and development. Detailed project plans are created which identify the
sequences of activities and resources needed to successfully complete the project. I have proven ability to manage large
projects throughout the entire SAP application lifecycle management. I have complied with the Waterfall development
model many years for delivering software functionality. Most recently adhering to Agile methods and principles, for the
most part, driving long term and specific short term initiatives to achieve continuous quality results.
I coordinate and lead regular meetings for communication and collaboration among cross functional teams to make sure
they continue to be in sync with the plan. Responsible to execute and track the progress of the project, identify and resolve
issues making adjustments as necessary to eliminate impediments. All ALM/SDLC activities are incorporated beginning
with conception through blueprint, realization, testing, go live and post go live. Report and present status to management,
stake holders and product owners.
Professional Experience
Pfizer 2016,
Technical Project Manager(contractor).
I meet with management, team leads and stake holders to establish goals and objectives to create a technicalproject plan.
This project plan is aligned in parallel with the business project plan. The plan defines the technical activities that must
take place to support all events identified by management, team leads and stake holders. Services are then scheduled for
each event to insure the success of any actions and changes to the solution. I then manage the plan and the resources
allocated to track progress, resolve issues and insure we are in sync with the plan. I have utilized both Waterfall and
Agile Typically work on 3-5 initiatives simultaneously.
SAP 2007-2015,
Technical Quality Manager.
Trusted Advisor to C-Levelexecutives. The Technical Quality Manager operates as the primary liaison for the SAP
engagement and provides in-depth knowledge for customer’s solutions and implementation strategy. Embedded in the
customer's SAP projects as a supervisor from SAP's point of view, proactively safeguarding the implementation including
infrastructure, strategy, planning, operations, support and maintenance. Responsible to insure a stable landscape for
process integrity, data consistency and performance. Accountable for complete end to end Service Delivery of overall
project plan objectives and specific individual initiatives insuring that deliverables meet or exceed expectations. A key
responsibility is to create and maintain a trustful and cooperative relationship between the customer and SAP.
Tasks
Manage Max Attention contract for properly utilizing contract days allocated for Technical Quality Manager
activities, Technical Service Delivery, Solution Architect and Expertise on Demand.
Assist the customer with IT Planning strategies for continued operations, growth expectations, new technologies
and future direction.
Technical evaluation and documentation of customer situation.
Creation and management of the Max Attention service plan and service delivery as determined by collaboration
with customer management, process owners and team leads. Align the Max Attention technical service delivery
with critical business events and milestones. Samples of technical services are Feasibility Check, Integration
Check, Business Process Performance Optimization. Integration validation, custom code analysis and many
others.
Establishing and executing action plans to align the right resources at the right time for remediation of critical
issues.
Lead teams of technical experts and subject matter experts in collaboration with customer resources for analyzing
and optimization of customer’s end to end critical business processes involving ERP,CRM, BI/BW. PI,SRM,
Portal and any other SAP products included in the solution design.
Produce final report with findings and recommendations. Present report to management and team leads. Insure
results are put into a change management system and tracked until they are implemented. Record new metrics.
Continuous management of current activities insuring process integrity, data consistency, performance,
integration validation, scalability and overall system health.
Management of risks and top issues by creating work plans to address and resolve.

3. Working closely with technology teams to continuously evaluate the infrastructure to meet current service level
expectations and prepare for future events that may impact the environment.
Create service and support documentation for system landscapes, business processes,interfaces and all Max
Attention activities.
Regularly meet with and report to management to review current project status and plan for future changes,
maintenance, operations, growth and enhancements.
Accomplishments
SAP Hosting/Managed Services
Quality Manager, Project Manager
Project Lead as North American Quality Manger for 2 years driving all activities for the first successfulISO-9001:2000
certification and SAS-70 compliance for the Managed Services Organization. Identified key processes,controls and
documentation. Performed internal audits and interviews with managers,business and technical team leads in preparation
for certification. I also participated and provided assistance for ITIL standards application and SOX compliance. Insured
VSOE adherence for each system design.
Army GFEBS
TQM, Project Manager
Representing SAP NS2(National Security Services) for 1.5 yrs. Lead the initiative for ARMY GFEBS(General Funds
Enterprise Business Systems) to stabilize the BI Environment w/BWA which was previously very challenging, however
now is stable and productive through my teams efforts,findings and recommendations.. Activities included
introducing RSLF(Run SAP Like a Factory) and establishing SAP Solution Manager as the Single Source of the Truth
through central documentation, Business Process Monitoring, Change Control Management and Root Cause Analysis
tools.
Lockheed Martin
TQM, Project Manager
Advisor to Lockheed Martin for 1 yr. to strategically align SAP safeguarding services such as optimizations and
Integration Validation for mission critical ERP and BI systems. Planned and particpated in workshops for BI/Hana
Modeling and architecture review and assessment. Managed critical incidents such as production down situations
Raytheon
TQM, Project Manager
Advisor to Raytheon Corporation for 1 yr. to strategically align SAP safeguarding services such as optimizations and
solution assessments for mission critical ERP and BI systems.
IBM
TQM, Project Manager
Embedded with IBM Blue Harmony(BH) Project for 3 years during which I developed and executed on Max Attention
service plan for successfuldelivery of 450 Service Days to safeguard Go Live activities by managing and leading teams
for optimizing critical business processes and interfaces for technical stability, data consistency, process integrity and
performance.
BH Solutions included in scope included Order to Cash,Opportunity to Order,Procurement to Pay,Business Intelligence
Reporting and complete integration within this landscape with ECC, CRM, PI,BW as well as 3rd party product
integration.
SuccessfulGo live of IBM BH in China with 10,000 end users for Order to Cash, Finance, Procure to Pay,Opportunity to
Order and Time recording processes.
Wolsely Corp/Ferguson
TQM
Embedded for 2 yrs. planned and managed 380 Max Attention Service Days for Wolsely Corp.(Ferguson in US.) SAP
engagement . Successfulgo live of Frishkorn Distribution Center with SCM Service Parts Planning(SPP), BI and ECC
Order to Cash processes. Analyzed and optimized all critical business processes by leading SAP expert teams. My role
was identifying areas of need with customer, planning, creating and executing the services project plans.

4. NY Times
TQM, Project Manager
Assisted NY Times with safeguarding services for Business Process Optimization, Volume Tests and Going Live Services
for successfulgo live of Classified Advertisement Portal.
SiemansPTD,
TQM
Managed Going Live service and successfulgo live for Siemens PTD.
SAP , 2004 to 2007,
SAP Hosting - Director for Solution Design and Costing(SDC)
The Solution Design and Costing Group within SAP Managed Services(Hosting) provides the complete infrastructure
including end to end landscape design, system sizing, component distribution and managed services for Basis technology.
We incorporated cloud computing and virtualization techniques for reduced cost and optimal performance. Engaged in
sales and pre-sales activities as subject matter experts presenting the complete solution to the customer. Closely
collaborate with diverse groups of internal SAP organizations including; Technology, Sales, Customer Engagement,
Finance, Delivery, and Legal department. Regularly engage with Data Center Hosting Partners who provide hardware and
data center maintenance services
Accomplishments
As Director of the Solution Design and Costing team I lead the SAP Design and Cost team in developing and
designing infrastructure solutions to support Global Enterprise IT solutions based on individual customer
requirements.
SDC along with the customer leadership and SAP representatives gather information about business objectives,
critical processes and interfaces to determine the optimal software suite and tools to support the solution.
Integration points, messaging types, potential cloud configuration and virtualization model is determined. My
team then checks for component release information, prerequisites, dependencies and requirements. Information
about components, number of users,activity, document sizes, volumes and frequency is collected. Based on this
data SDC performs system sizing activities and determines the appropriate infrastructure to support the solution
including component distribution, servers,CPUs,memory, disk space,backups, data center cost and labor cost. A
final Landscape diagram and description including the monthly cost to host the solution is provided.
As Senior Solution Design and Costing Engineer, lead the SAP Design and Cost team in developing and
designing special solutions to address the Small to Medium Enterprise (SME) business community by developing
a cost effective, repeatable, and rapidly deployable solution for CRM. A hosted cloud infrastructure was utilized
to deliver this service.
Managed Six Independent Data Centers used for hosting physical architecture. Negotiated and reviewed new and
existing contracts,SLA’s, service offerings and managing customer implementations.
Assist Directors with creating Statements of Work , Contracts and Roles and Responsibilities documents.
Thorough knowledge of industry standard technologies and platforms such as Unix, Linux and Windows
operating systems, Oracle,MS-SQL and Maxdb Database Software,Networking, Telecommunications ,High
Availability Options, Business Continuity and technical support requirements.
Extensive Knowledge of SAP products and components.
Developed and implemented cost models and methods for new SAP data center acquisitions including
Khimetreics, Triversity and Frictionless companies.
As part of the Managed Services team,Solution Design and Costing was a key contributor to raise revenue from
$40M to $100M over a two year period.
Bearingpoint 1994-2004,
Sr. Technology Manager
Performed all Basis(technology) tasks associated with a new implementation or a run and maintain system. I worked
exclusively with fortune 500 companies on large complex global solutions. Key activities include end to end infrastructure
design, installations, upgrades, migrations, patching, system administration, issue management, setting up and executing

5. the transport management system. The role also required supporting the entire solution landscape daily for monitoring,
managing critical issues and overall system administration. As Manager I collaborated with stakeholders, team leads and
management to outline goals and objectives and execute for achieving expected results. I reported back regularly to
management with engagement status, work performed, work planned and top issues. I managed end to end Basis activities
and tasks engaging all cross functional teams. Employed Solution Manager 7.x tools such as documentation manager,
upgrade assistant, Snotes, RCA, business process monitoring, maintenance optimizer, LVM, CHarm, EhpI and SUM.
Accomplishments
Engaged for two years at Fortune 100 pharmaceutical company. Planned and managed the technical
infrastructure as chief architect. As project manager I tracked all technical tasks, application development during
the design, construction and go-live. Solution architecture included ECC Financials, SAP BW SEM and
webMethods Integration Server built on a multi-tiered architecture including IBM S/390 mainframe, Compaq
W2K servers,DB2 database,SAP Enterprise Portal, Solution Manager and High Availability components.
Responsible for working with and assisting a Fortune 50 Pharmaceutical and Consumer Product company in the
development of requirements to support the client’s global pharmaceutical group finance information
management strategy. This program and strategy establishes the common processes,technology, and
organizational framework to enable timely and accurate financial information and decision-making. This will be
accomplished through standardization of data, process templates, and common foundation components across and
within the Company’s Affiliates.
Chief Architect and Development Manager for US Department of Defense Agency for a large implementation.
Integrated Legacy applications with ECC on Sun Solaris platform utilizing webMethods Integration Server.
Responsible for the design and implementation of the technical infrastructure to ensure the business meets
expected service levels for scalability, availability and performance. Responsible for the design and
implementation of the EAI Middleware (XML) to integrate Legacy systems with existing R/3 system for FI/CO
and HR using RFC, tRFC and IDOCS.
Chief Architect, Development Lead and Project Manager for Industrial Supply Consortium implementing a multi-
million dollar web based portal solution. Responsible for the design and development of the EAI Middleware
(Java,XML, HTML) to integrate a web based front end portal and JD Edwards ERP back end for Customer Self
Service and Sales Order Processing utilizing webMethods Integration Server.
Technical Project Manager for planning and implementing ECC Financials at a Large Industrial Solvent
manufacturer and distributor, an international Chemical Manufacturer and an International Cement Company .
Technical Project Manager responsible for architecture,planning and implementing R/3 Financials at several
major corporations including International Chemical Manufacturer,International Solvent and Chemical
Manufacturer and a Global Cement Corporation. Lead BASIS consultant for planning, installation and
administration of Large ECC Landscapes on HP Unix/Oracle platform. Trained and transferred knowledge to the
clients IT departments for the ongoing support and maintenance of SAP Environment. Responsible for ECC
upgrade initiatives.
Lead Basis Consultant for US Based Cigarette manufacturer and distributor for a $54 million dollar project.
Responsible for installing, implementing and maintaining a multitude of ECC Instances(18) on HP Unix/Oracle
and IBM AIX/Oracle platform.
Extensive experience in planning, managing and implementing numerous SAP Upgrade projects at Global High
Tech Company, Major Container Corporation, Several Chemical Manufactures and a Management Consulting
Firm.
Technical Skills Summary
Work with data centers and vendors to develop Cloud Solutions and virtualization using VMware as part of our
hosting configurations.
Experience with Hana Data Base operations, configuration and support.
Lead basis consultant for large ECC implementations. Design and setup system landscape. Release management,
installation and upgrades with SAP and Oracle Database. Solid SAP Basis Skills. Support, Install, configure, and
administer ECC servers. Manage and monitor Transport Management System. Client maintenance and
administration. System monitoring and performance tuning using CCMS and other tools. Define and maintain
operation modes and system profiles. Perform ECC maintenance (support package application, kernel and
executable upgrades). SAP user and security management. Configure SAP printers and maintain spool system.
RFC/ALE configuration, administration, maintenance. Troubleshoot system errors and ABAP short dumps.

6. Administer/troubleshoot ECC logs, file usage, jobs, locks, and updates. SAPDBA Database administration and
monitoring with Oracle Database. Perform scheduled backups of data files/archive logs and restoration/recovery
of database,data files, tables, etc. Capacity planning and performance tuning of database with respect to SAP
applications. Perform database reorganizations. Maintain database profiles. Perform database imports/exports.
Develop, test, and implement database backup and recovery strategy. Resolve SAP database problems. OS
Administration (UNIXand Windows Active Directory/Advanced Server).
Technical infrastructure evaluation and system sizing. Analyze clients current IT infrastructure, verify
prerequisites and make recommendations for implementing and continuously improving ECC landscape. System
sizing based on client requirements to recommend adequate environment.
Managed and lead teams of developers for integrating ERP systems such as SAP and J.D. Edwards with partner
ERP systems,legacy systems and web front ends using webMethods B2B Integration Server (SAP Business
Connector) and webMethods for Trading networks. Technologies utilized include XML, Java, HTML, EDI and
RFC.
IT consulting manager providing assistance and consulting support for the management activities of planning,
organizing and staffing the corporate IT group.
System administrator on AIX 3.x/4.x on IBM R30, RISC 6000, SP2 and HPUX9.x/10.x. Perform administration
and maintenance tasks such as; operating system installation (HP),network configuration, set up disk volumes
and filesystems, printer maintenance, user maintenance and system monitoring.
Database administrator for Oracle databases. Perform installation and upgrade of Oracle Database Software.
Perform database exports and imports, instance refreshes,table and tablespace maintenance, writing and
executing sql scripts, database backup and recovery, monitoring and tuning.
Implemented enterprise wide faxing solution for ECC, EDGE and Manugistics using TOPCALL and Commerce
Path faxing products.
Implemented R/3 and EDGE testing solution applying AUTOTESTER automated testing tools.
Provided technical support for implementing Vertex sales and use tax software.
Involved in capacity planning and disaster recovery planning.
Experience in the following industries; pharmaceuticals, manufacturing, distribution, retail, consumer products, oil and
gas, DOD,and health care. Achievements were accomplished for the following corporations:
SAP Hosting and Managed Services SAP Active Global Support IBM
Lockheed Martin Raytheon Westinghouse
Wolseley(Ferguson) Siemens PTD New York Times
Lehigh Portland Cement Reilly Chemical Hoechst Celanese
Philip Morris USA Uniroyal Chemical Duke University
Armstrong Montefiore Medical Center KPMG
Consulting
Goldschmidt Chemical BMC Software Corp. CK Witko
Okidata Hercules Rust-Oleum
Hyundai Precision America supplyFORCE.com US Navy, NAVAIR
Hess Oil Johnson & Johnson Allstate
DuPont Wyeth US Army
GFEBS
Pfizer
Certifications
End to End Root Cause Analysis
SAP Early Watch System Analysis
ECC BASIS
webMethods Developer
ISO 9000 2001
Integration Validation
Hana Database Technology

7. Scholastic Education
Bachelor of Science from SUNY College at Geneseo NY