Jeniffer Vale, CA, ENFJ

Tampa/St. Petersburg, Florida Area United States

Bilingual Claims Director WC for Peter J Crosa & Co.

Finance / Banking / Insurance

Main driver for the creation and implementation of the use of Hot Keys within the Customer and member services departments. Saved the company and average of 21K monthly in AHT and OT once fully implemented. (Wellcare) Trained Navy seal personnel and command on base successfully in a second language. Trained in groups of 12 team members every 6 months. Held and maintained top military contract and high tenure clients for Berlitz as their main language teacher for almost 4 years before moving to the USA. (Berlitz School of language) Collaborated with upper management,ground and building administrators as well as outside vendors in order to bring food trucks to the Aetna offices in Queen P...