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Brand Strategy + Storytelling
@jenmartindale
Hi. I’m Jen.
YERBA BUENA CENTER FOR THE
ARTS
Deep, natural skepticism
of BRAND
What is a brand?
Brand strategy is no
longer optional for
the arts
Holistic business model
BRAND Partnerships
& Alliances
Staff Culture
Programs
& Initiatives
Messaging
Board
Recruitment
Fundraising
/Development
Pricing
strategies
Visitor/User
Experience
“I have a mission
statement. Isn’t that
enough?”
Nope.
✓ It’s an aspiration
✓ Not a decision making tool
✓ Rarely unique or memorable
YBCA presents contemporary art that
reflects the profound issues and ideas
of our time, expands the boundaries of
artistic practice, and celebrates the
diversity of human experience.
Our discussion today
1
Purpose
2
People
3
Story
telling
PURPOSE
• You make big and small decisions
• Your team know what they’re running towards
• Your funders understand why you’re unique
• Your public know what to expect from you
A purpose helps
17
What.
How.
Why.
Source: Simon Sinek TED talk.
18
What does YBCA do?
19
Presents contemporary art
and artists.
20
Presents contemporary art
and artists. NOT WRONG
YBCA is a cultural
incubator.
22
How does YBCA do it?
Present & commission
contemporary art and
artists.
A commitment to asking
and exploring the urgent
questions of our time.
Host convenings that
bridge people,
communities and sectors.
Build civic coalitions that
lead to lasting change and
policy shifts.
Incubate game-changing
creative ideas.
To uncover the WHY,
ask yourself a few
questions
What do we believe?
Why do we exist?
We believe that culture
precedes change.
We exist to help spur
cultural shifts.
Remember when I said
that the WHY helps you
make decisions?
14%
(!?#@)
The artists
we choose
to present.
Who we elevate + celebrate
How we
share our
space.
How we
engage the
community.
The ideas we
help incubate.
The
partnerships
we pursue.
The way we
fund projects.
The way
we speak
to the
public.
42
WHAT we do: YBCA is a cultural incubator.
HOW we do it:
• Present & commission contemporary art and artists
• A commitment to asking and exploring the urgent
questions of our time.
• Host convenings that bridge people, communities and
sectors
• Build civic coalitions that lead to lasting change and policy
shifts
• Incubate game-changing ideas
WHY we do it: We believe that culture precedes change.
We believe __________ .
Start with the WHY.
We exist _____________ .
Activation idea ________.
Now look into the future.
What headline do you
want to see?
The Washington Post:
How one art center is filling
the leadership void left by
politicians and corporate
America.
Share + Feedback.
PEOPLE
The issue with
EVERYONE
Who’s in your tribe?
On whom does your
success depend?
Demographics
vs.
Psychographics
• Age
• Income
• Education
• Ethnicity
• Geography
Who Why
• Beliefs
• Motivations
• Desires
• Needs
• Values
• Age: 18 - 65+
• Income: $30k - $200k+
• Education: High school - PhD
• Ethnicity: Caucasian, AA, API, Latinx, Native American
• Geography: SF, Oakland, San Jose, Marin County
• Cultural Participation: > 2 times per month
YBCA’s tribe is pretty diverse
Shared values create
a bond that transcends
program
• Art creates empathy among people who are
different from each other
• Art and creativity can inspire people to improve
society and the world
• It’s important that different types of people work
together for social progress
• Creating change in the world is a personal goal
“Creative Changemakers”
• Art creates empathy among people who are
different from each other
• Art and creativity can inspire people to improve
society and the world
• It’s important that different types of people work
together for social progress
• Creating change in the world is a personal goal
_______________ is important
to our tribe .
Our tribe
values_______________ .
We call our tribe
_______________ .
• ________________ is important to our
tribe.
• Our tribe values________________.
• We call our tribe________________.
Share + Feedback.
STORYTELLING
Purpose People
Brand personality.
• Shows you how to walk and talk
• Helps distinguish you from competitors
• Is built over time — consistency is key
• Is *not* the personality of your people
• Should feel appropriate to your purpose
Brand personality…
• How old is my brand, mentally?
• Where would my brand hang out?
• What kind of music would my brand listen to?
• What celebrities or historical figures would my
brand be friends with?
Ask yourself things like
We believe that culture
precedes change.
We exist to spur
cultural shifts.
Vibrant.
We are full of life and enthusiasm.
Soulful.
We speak from the heart and with sincerity.
Bold.
We are unafraid and have a point of view.
Pick personality traits for
your brand.
Share + Feedback.
Telling your story.
How do you get
people’s attention
and make them care?
Part 1: The Elevator Pitch
How would you
describe your project,
purpose and people
in 10-15 seconds?
Part Two: The Tweet
How would you
describe it in less than
140 characters*?
*we’re keeping it old school!!!!
Part 3: The T-Shirt
How would you
describe it in
10 words or less?
Share + Feedback.
Finding your people.
• What mindset do people need to be in, in order to
be receptive to our story?
• What might they be doing (or where might they
be) when they’re in that mindset?
• What platforms and tactics can I use to reach
them during these moments?
Ask yourself things like
Owned
(channels controlled
by brand)
Earned
(organic exposure to
brand)
Paid
(brand pays to
leverage platform)
• Website

• Blog

• Social media
(organic) 

• Email/phone
database

• Building signage

• Collateral
• Media relations

• Blogger relations

• Influencer relations

• Social sharing

• Word of mouth and
referrals

• Advertisements
(any platform)

• Sponsorships or
endorsements

• Direct mail
Pick 3 ways you’ll reach
your people
with your story.
Parting Thought
Brand gets a bad rap.
Thank you.

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