1.
DIGITAL TRANSFORMATION
The digital workplace

2.
THE DIGITAL OFFICE

3.
The digital workplace
Digital offices
› Remote working and hot-desking
› Efficient working
› Managing information
› People and digital risks

4.
The digital workplace
Remote working
› Pros
o Smaller, cheaper offices
o Often very motivating for certain people
o Enables very flexible working hours
› Cons
o Monitoring required: home distractions
o Cost of suitable “office” furniture, laptops & secure internet connections
o Technical problems e.g. broadband issues may be hard to support
o Damage to team spirit
o Feelings of isolation
› Teleconferencing systems required to enable remote meetings

5.
The digital workplace
Hot-desking
› Pros
o Some saving in office space
o Information sharing as people work near non-team members
o Storage on the hard drive no longer an option
› Cons
o Personal space: territoriality; desks and chairs; cleanliness
o May be hard to find people
o Increase in emails as people don’t talk face to face
o Team spirit may be damaged
o Failure to log out of apps and sites may result in security problems

6.
The digital workplace
Efficient working
› Thinking apps
› Mind mapping
› Note taking and thought organisation: Evernote and Letterspace
› Networking: Humin, LinkedIn and Outlook
› Phone management: ringtones and SMS responses
› Time management: Outlook calendar (used efficiently); apps
such as Workflow
› Email management
› Folders
› Rules e.g. “file without reading”
› Links to projects and calendars

7.
The digital workplace
Managing information
› Storing information
o Good desk-top search increases efficiency greatly
o Content management systems enable redundant file deletion as well as
forcing version control
› Creating and sharing knowledge
o Innovation processes, multifunctional teams and work communities
stimulate knowledge creation
o New knowledge must be “codified” so it can be shared as information
o Help people discover what they know and persuade them to share
o Knowledge can be “curated” with tools such as Evernote and Flipboard
› Communication
o Ways of dealing with email overload critical to efficiency

8.
The digital workplace
People and cyber risks
› Digital information at risk from insiders
o Trust: people open to phishing and other scams
o Usability: difficult to use systems are simply ignored
o Social and cultural issues can make safe behaviour less likely
o People take data for personal gain e.g. when they plan to leave
› Cyber security needs to go beyond IT Department
o Responsibility of everyone, at every level
o Regular training backed up with “socialising” safe behaviour

9.
DIGITAL COLLABORATION

10.
Digital workplace
Benefits of collaboration
› Rapid innovation and discovery
› Efficient information transfer and ease of finding expertise
› Enhanced teams & improved motivation
› Lower travel costs
› Destruction of work silos

11.
Digital workplace
Working on documents
› Screen sharing: people work on a document at the same time
o Avoids version control problems
o Enhances collaborative thinking
› Document collaboration tools: people work on the same
document sequentially or with a final editor
o Benefits include:
 Use real-time comment and messaging features enhance project speed
 Presence indicators show when others are active on documents
 Users can set permissions and manage other users' activity
 Users can set alerts to keep abreast of latest activities per file or user
 Users can collaborate and share files outside the company network
 Security compliance and audit trail
o Tools like Google docs and Office Live offer good functionality

12.
Digital workplace
Collaboration on projects
› Project collaboration tools like Basecamp
› Free cloud-based tools like Dropbox and enterprise social
media like Yammer
o Need to ensure security
o May need to add disciplines that are not built in such as version control
› Nascent opportunities to take advantage of “micro-moments” at
work using mobile devices

13.
Digital workplace
Workshops
› Digital technology can enhance traditional workshops
o Digitising flipcharts and Post-It’s for recording and analysis e.g. eBeam
and Post-It Plus app
o Multiple screens linking multiple data sources and teams e.g.
Oblong.com

14.
DIGITAL HR

15.
Digital workplace
Digital Human Resources
› Recruitment and the employer brand
› Managing people
› eLearning

16.
Digital workplace
Recruitment and the employer brand
› Recruitment and social media
› Use of social media especially LinkedIn can reduce agency costs
massively
› Use of social media profile analysis can enhance data about
candidates but care need to be taken around privacy and discrimination
› Security issues
› “Public” recruitment can lead to leakage of strategic information
› Social media can be used to enhance the employer brand
› Profiling what work life is like on YouTube
› Public conversations between employees on Facebook and Twitter
› Employer review sites such as Glassdoor need to be monitored for
negative content

17.
Digital workplace
Managing people digitally
› Easier analysis e.g. of workforce needs, retention rates, salary
comparison, utilisation rates
› Simpler office processes such as timesheets, expense
management, holiday requests
› Workforce engagement enhanced with surveys and automated
messages or prompts (e.g. congratulatory messages)
› Skills tracking e.g. what programmes are being used
› HR risks (e.g. potential leavers) can be monitored through
network AI and social media activity
› Remote working benefits

18.
Digital workplace
eLearning and skill development
› Internal development of knowledge
› Innovation workshops
› Multifunctional teams and best practice groups
› Wikis
› Work-based communities of interest
› Social media with peers outside organisation
› Benefits of eLearning
› Allows community discussions and comparison of answers
› Consistency
› Scalability – no need for individual trainers
› Content is easy to update
› Can be accessed remotely and at any time, at the user’s own pace
› Provision of training on mobile devices

19.
THANK YOU
Jeremy Swinfen-Green, Charlotte Childs
07855 341 589
hello@mosoco.co.uk