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I’m a firm believer in the mobile only customer journey. For more and more people, their smartphone is the most important object they carry with them. It’s become even more important than their wallet. And that’s true for you too, isn’t it? Mobile technology now allows companies to connect to every device at each step of the customer journey. With my 10+ years of experience in enabling companies to adopt mobile messaging and payments services for their customer journey, I started a new challenge in 2016: Create a mobile first ticketing solution for events and indoor recreation. In the past 2 years as a Product Owner at CM, I carefully listened to the market’s needs and created a produ...