DevOps Handbook: Experiments in Accelerating Delivery
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DevOps Enterprise Summit 2017
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DevOps Handbook: Experiments in Accelerating Delivery
- 1. DEVOPS ENTERPRISE SUMMIT 2017 DEVOPS HANDBOOK: EXPERIMENTS IN ACCELERATING DELIVERY NOVEMBER 13, 2017 CINDY PAYNE LEADER OF TECH CONSULTING GROUP, NATIONWIDE JIM GRAFMEYER DIGITAL SOLUTIONS ARCHITECT, NATIONWIDE FINANCIAL
- 2. 16+ MILLION POLICIES $400MILLION CONTRIBUTED TO NONPROFITS AND COMMUNITIES SINCE 2000 $209.8 BILLION IN ASSETS 7th LARGEST COMMERCIAL INSURER 34,000 Nationwide associates serve customers in every state $17 BILLION #68ON THE FORTUNE 500 LIST 2 NATIONWIDE: PROTECTING WHAT MATTERS MOST PAID IN CLAIMS AND BENEFITS IN 2016
- 3. NATIONWIDE IT #51: COMPUTERWORLD BEST PLACES TO WORK IN IT 200 AGILE / LEAN STANDING TEAMS >2500 APPLICATIONS 23 BUSINESS UNITS 5100 IT ASSOCIATES OF AND BALANCE INNOVATION DISCIPLINE DEVELOPERS & TESTERS >2600 50PRIMARY TECHNOLOGIES
- 4. 4 ORGANIZATIONAL STRUCTURE I & O Cindy Nationwide IT Jim Tools Run Platform Enterprise Applications Nationwide Financial Business UnitsShared Services
- 5. 5 10 YEARS AGO, WE SET OUT TO BUILD A GLOBALLY COMPETITIVE IN-HOUSE SOFTWARE DEVELOPMENT CAPABILITY AGILE DEVOPS LEAN CMMI How we deliver software with high quality How we deliver with speed, efficiency, and low risk How we manage IT at enterprise scale How we provide industry validation of our progress WHERE WE STARTED
- 6. 6 WHERE WE STARTED AGILE DEVOPS LEAN CMMI DevOps house Methodology Deployment tooling Practices Simplify Organize Experiment Motivate Tool adoption Continuous improvement Self-service Immersive pairing Availability (SRE) Pipeline as a product • Architecture • Ownership • Prioritization • Funding model Model lines: speed, practitioner led Business planning: Minimum Marketable Product (MMP), single embedded owner Infrastructure engineering Developer experience DevOps Handbook Senior leadership sponsorship IT Delivery Model transformation • Software development model • Lean management • Suppliers 2015 2016 2017 2018
- 7. INTERACTION MODEL 7 Issues/ Blockers DevOps Leadership Team Goals, Scope, Systems Thinking DevOps Platform Team Team 1 Backlog Team 1 Team 2 A/B Tests DevOps Product Backlog Team 2 Backlog Platform Backlog Governance Team
- 8. 8 HANDBOOK EXPERIMENTS EPICS Version Control Everything Automated Testing (unit, integration, performance) Continuous Integration to the Trunk Automated Infrastructure Continuous Delivery into Production-like Environments Automate Low-Risk Releases Architect for Low-Risk Releases Monitor Everything
- 9. DEVELOPER EXPERIENCE GREAT TOOLS, LOTS OF CONTEXT SWITCHING 9
- 10. DEVELOPER EXPERIENCE EMBRACING CHAT BOTS TO REDUCE CONTEXT SWITCHING 10
- 12. Introduced lead time metrics for all 200 development teams Empower teams to pick their course guided by lead time Drive towards daily, zero downtime deployments THE NORTH STAR – LEAD TIME
- 13. Tools enable practices Tools alone have benefits Handbook is your map THE MAP AND THE EQUIPMENT
- 14. Development teams must make their own journey Tech Consulting and DevOps leaders are expert climbers Cross-pollinate Support the Delivery Pipeline as a single product SUPPORT MODEL SHERPAs • Tech Consulting • Build Capability SMEs COMING SOON • Immersive Pairing • Monthly DevOps Dojo • Delivery Pipeline Support
- 15. High volume of flooded cars Business ask: optimize online claims process IT response: collaborative design and implementation in 8 hours Results: streamlined online claims process by 40% HURRICANE HARVEY
- 16. WE STILL NEED HELP Leader Experience Matrixed Org Model Value Stream Architecture
- 17. Thank you
Notas del editor
- Jim
- Jim
- Cindy
- Cindy
- Cindy
- Jim 2016 – harvest efficiencies to invest in capabilities Talk about guiding principles 2017 – we’ll spend the rest of the talk here
- Jim Systems thinking PDCA
- Cindy Team gave ideas for speed. Grounded ideas in Handbook. Team read book and found new experiments. Results (to date) include: - significant reduction in lead time (over 60%) - increased frequency in deployment - significant reduction in time to run automated tests (20X factor) - integrating security and performance testing into CI/CD flow - reduction of manual activities, waste and wait states
- Cindy
- Cindy
- Jim Help excitement Self-service 1-pager Mountain as a metaphor – we can’t climb for you
- Jim Lead time is our north star because we were able to easily measure it
- Jim Talk about Rocket.Chat
- Jim Immersive Pairing – committed to being practioner led. Adoption should be the same way
- Cindy Business Need Hurricane Harvey represented a change in business conditions, as what is normally a wind event became a flooding event. Our online Claims work flow was not optimized for Auto flood claims because those aren’t typically a high volume scenario. As a result, our Executive Business leaders requested the IT team to find a way to increase the efficiency of our Claims Self-Service web site so that our Members would be able to create these types of claims more quickly. Actions Collaborative approach, design, Github, RocketChat, Modern Web Architecture, automation testing to quickly certify, autonomy of the team, Zero Downtime process, Splunk dashboard. Outcome After receiving the request at 10:00 am, the IT team was able to make changes in production by 6:00 pm on the same day. The creative ideas from the team eliminated 40% of the web pages needed to create an Auto Claim and improved the messaging to our Members on the ways in which Nationwide is here to serve them in their time of need.
- Cindy We recognized how even the best tools for developers need automation and integration to prevent context switching and to get the most value. Leaders deserve the same. Monthly ops review culture. Leaders are not prioritizing a data and decision making dashboard and automation for themselves. Still in the “newspaper business”. Are we optimizing for speed or are we meeting a IT staff efficiency need. They side effects to the whole value stream are often negatively and significantly effective. Vertical overwhelms horizontal in Model 2. If you have 2, you have to invest in horizontal. Overengineer towards horizontal. Value stream architecture (vs functional architecture). Not a lot of examples of success in industry. Unicorns are in model 3. Legacy enterprises start in 1. Who has successfully done it. How did they do it? Influencers: Mark Schwartz’s book about you cannot run a business without IT. IT leaders have needed to earn a seat at the table. But now, all business leaders will be IT leaders.
- Cindy