Enviar búsqueda
Cargar
Customer Centric Innovation in a World of Shiny Objects
•
0 recomendaciones
•
268 vistas
J
JoAnna Cheshire
Seguir
Presented at InnoTech San Antonio 2017. All rights reserved.
Leer menos
Leer más
Tecnología
Denunciar
Compartir
Denunciar
Compartir
1 de 28
Descargar ahora
Descargar para leer sin conexión
Recomendados
Blockchain readiness block512
Blockchain readiness block512
JoAnna Cheshire
10 alternatives to heavy handed cloud app control
10 alternatives to heavy handed cloud app control
Aneel Mitra
Capgemini and HPE Team Up to Foster Behavioral Change That Brings Better Cybe...
Capgemini and HPE Team Up to Foster Behavioral Change That Brings Better Cybe...
Dana Gardner
Data in the Wild: Survival Guide
Data in the Wild: Survival Guide
Druva
Security Redefined - Prevention is the future!!
Security Redefined - Prevention is the future!!
Daniel L. Cruz
Technology Trends & The Impact for Software Industry
Technology Trends & The Impact for Software Industry
Software Park Thailand
Innovation and Inspiration through Cognitive Computing: IBM Watson
Innovation and Inspiration through Cognitive Computing: IBM Watson
IBM Watson
Allow is the New Block
Allow is the New Block
Sean Dickson
Recomendados
Blockchain readiness block512
Blockchain readiness block512
JoAnna Cheshire
10 alternatives to heavy handed cloud app control
10 alternatives to heavy handed cloud app control
Aneel Mitra
Capgemini and HPE Team Up to Foster Behavioral Change That Brings Better Cybe...
Capgemini and HPE Team Up to Foster Behavioral Change That Brings Better Cybe...
Dana Gardner
Data in the Wild: Survival Guide
Data in the Wild: Survival Guide
Druva
Security Redefined - Prevention is the future!!
Security Redefined - Prevention is the future!!
Daniel L. Cruz
Technology Trends & The Impact for Software Industry
Technology Trends & The Impact for Software Industry
Software Park Thailand
Innovation and Inspiration through Cognitive Computing: IBM Watson
Innovation and Inspiration through Cognitive Computing: IBM Watson
IBM Watson
Allow is the New Block
Allow is the New Block
Sean Dickson
Top 6 things_small_businesses_q12015
Top 6 things_small_businesses_q12015
anpapathanasiou
Digital Trends - Redefining the Insurance Industry (2016)
Digital Trends - Redefining the Insurance Industry (2016)
Chulalongkorn University
Security Analytics and Big Data: What You Need to Know
Security Analytics and Big Data: What You Need to Know
MapR Technologies
Application of Machine Learning in Cyber Security
Application of Machine Learning in Cyber Security
Dr. Umesh Rao.Hodeghatta
Cloud Reshaping Banking
Cloud Reshaping Banking
Happiest Minds Technologies
Evanta 2018 msp big 3 tech
Evanta 2018 msp big 3 tech
Cristene Gonzalez-Wertz
How to build effective and cheaper m-payments with Open Source
How to build effective and cheaper m-payments with Open Source
BMI Healthcare
Ten top tips on keeping your business secure
Ten top tips on keeping your business secure
BurCom Consulting Ltd.
Accenture Banking Security Index
Accenture Banking Security Index
accenture
Technology Vision 2016 - Infographic
Technology Vision 2016 - Infographic
Accenture Technology
Ten Top Tips on Keeping Your Business Secure
Ten Top Tips on Keeping Your Business Secure
BurCom Consulting Ltd.
Web Application Security Statistics Report 2016
Web Application Security Statistics Report 2016
Jeremiah Grossman
You Can’t Live Without Open Source - Results from the Open Source 360 Survey
You Can’t Live Without Open Source - Results from the Open Source 360 Survey
Black Duck by Synopsys
Whitepaper: IP Risk Assessment & Loss Prevention - Happiest Minds
Whitepaper: IP Risk Assessment & Loss Prevention - Happiest Minds
Happiest Minds Technologies
Open Source Insight: Open Source 360 Survey, DockerCon 2017, & More on the Cl...
Open Source Insight: Open Source 360 Survey, DockerCon 2017, & More on the Cl...
Black Duck by Synopsys
The Intelligent Enterprise: How Companies are Using Cognitive Computing to Dr...
The Intelligent Enterprise: How Companies are Using Cognitive Computing to Dr...
Susanne Hupfer, Ph.D.
A Business-Driven Approach to Mobile Enterprise Security
A Business-Driven Approach to Mobile Enterprise Security
Транслируем.бел
Cybercrime and the developer 2021 style
Cybercrime and the developer 2021 style
Steve Poole
Solving Your Top IT Challenges
Solving Your Top IT Challenges
Insight
WhiteHat’s Website Security Statistics Report 2015
WhiteHat’s Website Security Statistics Report 2015
Jeremiah Grossman
Customer Centric Innovation in a World of Shiny Objects-Dallas
Customer Centric Innovation in a World of Shiny Objects-Dallas
JoAnna Cheshire
Are your apps chasing users away? How to deliver superior Digital Experiences
Are your apps chasing users away? How to deliver superior Digital Experiences
Riverbed Technology
Más contenido relacionado
La actualidad más candente
Top 6 things_small_businesses_q12015
Top 6 things_small_businesses_q12015
anpapathanasiou
Digital Trends - Redefining the Insurance Industry (2016)
Digital Trends - Redefining the Insurance Industry (2016)
Chulalongkorn University
Security Analytics and Big Data: What You Need to Know
Security Analytics and Big Data: What You Need to Know
MapR Technologies
Application of Machine Learning in Cyber Security
Application of Machine Learning in Cyber Security
Dr. Umesh Rao.Hodeghatta
Cloud Reshaping Banking
Cloud Reshaping Banking
Happiest Minds Technologies
Evanta 2018 msp big 3 tech
Evanta 2018 msp big 3 tech
Cristene Gonzalez-Wertz
How to build effective and cheaper m-payments with Open Source
How to build effective and cheaper m-payments with Open Source
BMI Healthcare
Ten top tips on keeping your business secure
Ten top tips on keeping your business secure
BurCom Consulting Ltd.
Accenture Banking Security Index
Accenture Banking Security Index
accenture
Technology Vision 2016 - Infographic
Technology Vision 2016 - Infographic
Accenture Technology
Ten Top Tips on Keeping Your Business Secure
Ten Top Tips on Keeping Your Business Secure
BurCom Consulting Ltd.
Web Application Security Statistics Report 2016
Web Application Security Statistics Report 2016
Jeremiah Grossman
You Can’t Live Without Open Source - Results from the Open Source 360 Survey
You Can’t Live Without Open Source - Results from the Open Source 360 Survey
Black Duck by Synopsys
Whitepaper: IP Risk Assessment & Loss Prevention - Happiest Minds
Whitepaper: IP Risk Assessment & Loss Prevention - Happiest Minds
Happiest Minds Technologies
Open Source Insight: Open Source 360 Survey, DockerCon 2017, & More on the Cl...
Open Source Insight: Open Source 360 Survey, DockerCon 2017, & More on the Cl...
Black Duck by Synopsys
The Intelligent Enterprise: How Companies are Using Cognitive Computing to Dr...
The Intelligent Enterprise: How Companies are Using Cognitive Computing to Dr...
Susanne Hupfer, Ph.D.
A Business-Driven Approach to Mobile Enterprise Security
A Business-Driven Approach to Mobile Enterprise Security
Транслируем.бел
Cybercrime and the developer 2021 style
Cybercrime and the developer 2021 style
Steve Poole
Solving Your Top IT Challenges
Solving Your Top IT Challenges
Insight
WhiteHat’s Website Security Statistics Report 2015
WhiteHat’s Website Security Statistics Report 2015
Jeremiah Grossman
La actualidad más candente
(20)
Top 6 things_small_businesses_q12015
Top 6 things_small_businesses_q12015
Digital Trends - Redefining the Insurance Industry (2016)
Digital Trends - Redefining the Insurance Industry (2016)
Security Analytics and Big Data: What You Need to Know
Security Analytics and Big Data: What You Need to Know
Application of Machine Learning in Cyber Security
Application of Machine Learning in Cyber Security
Cloud Reshaping Banking
Cloud Reshaping Banking
Evanta 2018 msp big 3 tech
Evanta 2018 msp big 3 tech
How to build effective and cheaper m-payments with Open Source
How to build effective and cheaper m-payments with Open Source
Ten top tips on keeping your business secure
Ten top tips on keeping your business secure
Accenture Banking Security Index
Accenture Banking Security Index
Technology Vision 2016 - Infographic
Technology Vision 2016 - Infographic
Ten Top Tips on Keeping Your Business Secure
Ten Top Tips on Keeping Your Business Secure
Web Application Security Statistics Report 2016
Web Application Security Statistics Report 2016
You Can’t Live Without Open Source - Results from the Open Source 360 Survey
You Can’t Live Without Open Source - Results from the Open Source 360 Survey
Whitepaper: IP Risk Assessment & Loss Prevention - Happiest Minds
Whitepaper: IP Risk Assessment & Loss Prevention - Happiest Minds
Open Source Insight: Open Source 360 Survey, DockerCon 2017, & More on the Cl...
Open Source Insight: Open Source 360 Survey, DockerCon 2017, & More on the Cl...
The Intelligent Enterprise: How Companies are Using Cognitive Computing to Dr...
The Intelligent Enterprise: How Companies are Using Cognitive Computing to Dr...
A Business-Driven Approach to Mobile Enterprise Security
A Business-Driven Approach to Mobile Enterprise Security
Cybercrime and the developer 2021 style
Cybercrime and the developer 2021 style
Solving Your Top IT Challenges
Solving Your Top IT Challenges
WhiteHat’s Website Security Statistics Report 2015
WhiteHat’s Website Security Statistics Report 2015
Similar a Customer Centric Innovation in a World of Shiny Objects
Customer Centric Innovation in a World of Shiny Objects-Dallas
Customer Centric Innovation in a World of Shiny Objects-Dallas
JoAnna Cheshire
Are your apps chasing users away? How to deliver superior Digital Experiences
Are your apps chasing users away? How to deliver superior Digital Experiences
Riverbed Technology
ONGO Rapid mobile app Framework
ONGO Rapid mobile app Framework
Rama Kuppa
Harness Your Product Data: Better Understanding User Behavior Across Channels...
Harness Your Product Data: Better Understanding User Behavior Across Channels...
Aggregage
Modern Product Data Workflows: Harness Your Product Data: Better Understandin...
Modern Product Data Workflows: Harness Your Product Data: Better Understandin...
Hannah Flynn
Insights success the 10 best performing software solution providers 11th dec ...
Insights success the 10 best performing software solution providers 11th dec ...
Insights success media and technology pvt ltd
Preparing for Major Disruptions in Digital Asset Management
Preparing for Major Disruptions in Digital Asset Management
Nuxeo
Tectura Microchannel CRM
Tectura Microchannel CRM
Atul Nebhani
Learning Tech Disruptors 2016
Learning Tech Disruptors 2016
Toby Barnard
Stress Testing for the Digital Economy: Are YOU Ready to Deliver High Perform...
Stress Testing for the Digital Economy: Are YOU Ready to Deliver High Perform...
Enterprise Management Associates
CDP for Retail Webinar with Appnovation - Q2 2022.pdf
CDP for Retail Webinar with Appnovation - Q2 2022.pdf
Acquia
Track B-3: Delivering Actionable Experiences Through Effective Digital Marketing
Track B-3: Delivering Actionable Experiences Through Effective Digital Marketing
scoopnewsgroup
Enhancing Desirability: Five Considerations for Winning Digital Initiatives
Enhancing Desirability: Five Considerations for Winning Digital Initiatives
Cognizant
DBS2016: Digital Labor Disruption
DBS2016: Digital Labor Disruption
Information Services Group (ISG)
EMA/Apica October 2016 Event: User Environment Management For Digital Transfo...
EMA/Apica October 2016 Event: User Environment Management For Digital Transfo...
Apica
Business case voor een digitale werkplek
Business case voor een digitale werkplek
Avanade Nederland
What the smartest brands know about CX ... and what they still aren't doing a...
What the smartest brands know about CX ... and what they still aren't doing a...
Dynatrace
Making the Case for UX
Making the Case for UX
Andy Van Fleet
Accenture Public Service - The Future of Government Back Office Operations
Accenture Public Service - The Future of Government Back Office Operations
accenture
Software is Now Your Brand - OFS
Software is Now Your Brand - OFS
Relevantz
Similar a Customer Centric Innovation in a World of Shiny Objects
(20)
Customer Centric Innovation in a World of Shiny Objects-Dallas
Customer Centric Innovation in a World of Shiny Objects-Dallas
Are your apps chasing users away? How to deliver superior Digital Experiences
Are your apps chasing users away? How to deliver superior Digital Experiences
ONGO Rapid mobile app Framework
ONGO Rapid mobile app Framework
Harness Your Product Data: Better Understanding User Behavior Across Channels...
Harness Your Product Data: Better Understanding User Behavior Across Channels...
Modern Product Data Workflows: Harness Your Product Data: Better Understandin...
Modern Product Data Workflows: Harness Your Product Data: Better Understandin...
Insights success the 10 best performing software solution providers 11th dec ...
Insights success the 10 best performing software solution providers 11th dec ...
Preparing for Major Disruptions in Digital Asset Management
Preparing for Major Disruptions in Digital Asset Management
Tectura Microchannel CRM
Tectura Microchannel CRM
Learning Tech Disruptors 2016
Learning Tech Disruptors 2016
Stress Testing for the Digital Economy: Are YOU Ready to Deliver High Perform...
Stress Testing for the Digital Economy: Are YOU Ready to Deliver High Perform...
CDP for Retail Webinar with Appnovation - Q2 2022.pdf
CDP for Retail Webinar with Appnovation - Q2 2022.pdf
Track B-3: Delivering Actionable Experiences Through Effective Digital Marketing
Track B-3: Delivering Actionable Experiences Through Effective Digital Marketing
Enhancing Desirability: Five Considerations for Winning Digital Initiatives
Enhancing Desirability: Five Considerations for Winning Digital Initiatives
DBS2016: Digital Labor Disruption
DBS2016: Digital Labor Disruption
EMA/Apica October 2016 Event: User Environment Management For Digital Transfo...
EMA/Apica October 2016 Event: User Environment Management For Digital Transfo...
Business case voor een digitale werkplek
Business case voor een digitale werkplek
What the smartest brands know about CX ... and what they still aren't doing a...
What the smartest brands know about CX ... and what they still aren't doing a...
Making the Case for UX
Making the Case for UX
Accenture Public Service - The Future of Government Back Office Operations
Accenture Public Service - The Future of Government Back Office Operations
Software is Now Your Brand - OFS
Software is Now Your Brand - OFS
Más de JoAnna Cheshire
The Future of Work
The Future of Work
JoAnna Cheshire
Catching the Next Train
Catching the Next Train
JoAnna Cheshire
The SharePoint Migration Playbook
The SharePoint Migration Playbook
JoAnna Cheshire
Introduction to SharePoint Framework
Introduction to SharePoint Framework
JoAnna Cheshire
PowerShell + SharePoint Online - An Admin's Guide
PowerShell + SharePoint Online - An Admin's Guide
JoAnna Cheshire
Artificial Intelligence & Machine Learning - A CIOs Perspective
Artificial Intelligence & Machine Learning - A CIOs Perspective
JoAnna Cheshire
Modernizing Data Management
Modernizing Data Management
JoAnna Cheshire
Microsoft and Enterprise Search
Microsoft and Enterprise Search
JoAnna Cheshire
Introduction to Microsoft Teams and Office 365 groups
Introduction to Microsoft Teams and Office 365 groups
JoAnna Cheshire
Cybersecurity crisis management a prep guide
Cybersecurity crisis management a prep guide
JoAnna Cheshire
Accelerate your business with flow
Accelerate your business with flow
JoAnna Cheshire
Building applications for your business using power apps and flow
Building applications for your business using power apps and flow
JoAnna Cheshire
The Decomposition Dilemma
The Decomposition Dilemma
JoAnna Cheshire
Not "If" but "When"
Not "If" but "When"
JoAnna Cheshire
Defending against Ransomware and what you can do about it
Defending against Ransomware and what you can do about it
JoAnna Cheshire
The New Convergence of Data; the Next Strategic Business Advantage
The New Convergence of Data; the Next Strategic Business Advantage
JoAnna Cheshire
Healthcare - An Identity Thief's SuperStore
Healthcare - An Identity Thief's SuperStore
JoAnna Cheshire
Microservices Architectural Maturity Matrix, Token Based Authority, API Gatew...
Microservices Architectural Maturity Matrix, Token Based Authority, API Gatew...
JoAnna Cheshire
Define Yourself! Crafting a Wonder Woman's Brand
Define Yourself! Crafting a Wonder Woman's Brand
JoAnna Cheshire
Today's Cyber Challenges: Methodology to Secure Your Business
Today's Cyber Challenges: Methodology to Secure Your Business
JoAnna Cheshire
Más de JoAnna Cheshire
(20)
The Future of Work
The Future of Work
Catching the Next Train
Catching the Next Train
The SharePoint Migration Playbook
The SharePoint Migration Playbook
Introduction to SharePoint Framework
Introduction to SharePoint Framework
PowerShell + SharePoint Online - An Admin's Guide
PowerShell + SharePoint Online - An Admin's Guide
Artificial Intelligence & Machine Learning - A CIOs Perspective
Artificial Intelligence & Machine Learning - A CIOs Perspective
Modernizing Data Management
Modernizing Data Management
Microsoft and Enterprise Search
Microsoft and Enterprise Search
Introduction to Microsoft Teams and Office 365 groups
Introduction to Microsoft Teams and Office 365 groups
Cybersecurity crisis management a prep guide
Cybersecurity crisis management a prep guide
Accelerate your business with flow
Accelerate your business with flow
Building applications for your business using power apps and flow
Building applications for your business using power apps and flow
The Decomposition Dilemma
The Decomposition Dilemma
Not "If" but "When"
Not "If" but "When"
Defending against Ransomware and what you can do about it
Defending against Ransomware and what you can do about it
The New Convergence of Data; the Next Strategic Business Advantage
The New Convergence of Data; the Next Strategic Business Advantage
Healthcare - An Identity Thief's SuperStore
Healthcare - An Identity Thief's SuperStore
Microservices Architectural Maturity Matrix, Token Based Authority, API Gatew...
Microservices Architectural Maturity Matrix, Token Based Authority, API Gatew...
Define Yourself! Crafting a Wonder Woman's Brand
Define Yourself! Crafting a Wonder Woman's Brand
Today's Cyber Challenges: Methodology to Secure Your Business
Today's Cyber Challenges: Methodology to Secure Your Business
Último
Connector Corner: Accelerate revenue generation using UiPath API-centric busi...
Connector Corner: Accelerate revenue generation using UiPath API-centric busi...
DianaGray10
[BuildWithAI] Introduction to Gemini.pdf
[BuildWithAI] Introduction to Gemini.pdf
Sandro Moreira
AWS Community Day CPH - Three problems of Terraform
AWS Community Day CPH - Three problems of Terraform
Andrey Devyatkin
Artificial Intelligence Chap.5 : Uncertainty
Artificial Intelligence Chap.5 : Uncertainty
Khushali Kathiriya
Cyberprint. Dark Pink Apt Group [EN].pdf
Cyberprint. Dark Pink Apt Group [EN].pdf
Overkill Security
+971581248768>> SAFE AND ORIGINAL ABORTION PILLS FOR SALE IN DUBAI AND ABUDHA...
+971581248768>> SAFE AND ORIGINAL ABORTION PILLS FOR SALE IN DUBAI AND ABUDHA...
?#DUbAI#??##{{(☎️+971_581248768%)**%*]'#abortion pills for sale in dubai@
Strategies for Landing an Oracle DBA Job as a Fresher
Strategies for Landing an Oracle DBA Job as a Fresher
Remote DBA Services
Apidays New York 2024 - Accelerating FinTech Innovation by Vasa Krishnan, Fin...
Apidays New York 2024 - Accelerating FinTech Innovation by Vasa Krishnan, Fin...
apidays
Apidays New York 2024 - The Good, the Bad and the Governed by David O'Neill, ...
Apidays New York 2024 - The Good, the Bad and the Governed by David O'Neill, ...
apidays
Modular Monolith - a Practical Alternative to Microservices @ Devoxx UK 2024
Modular Monolith - a Practical Alternative to Microservices @ Devoxx UK 2024
Victor Rentea
Axa Assurance Maroc - Insurer Innovation Award 2024
Axa Assurance Maroc - Insurer Innovation Award 2024
The Digital Insurer
Biography Of Angeliki Cooney | Senior Vice President Life Sciences | Albany, ...
Biography Of Angeliki Cooney | Senior Vice President Life Sciences | Albany, ...
Angeliki Cooney
FWD Group - Insurer Innovation Award 2024
FWD Group - Insurer Innovation Award 2024
The Digital Insurer
Spring Boot vs Quarkus the ultimate battle - DevoxxUK
Spring Boot vs Quarkus the ultimate battle - DevoxxUK
Jago de Vreede
Apidays New York 2024 - Scaling API-first by Ian Reasor and Radu Cotescu, Adobe
Apidays New York 2024 - Scaling API-first by Ian Reasor and Radu Cotescu, Adobe
apidays
ProductAnonymous-April2024-WinProductDiscovery-MelissaKlemke
ProductAnonymous-April2024-WinProductDiscovery-MelissaKlemke
Product Anonymous
MS Copilot expands with MS Graph connectors
MS Copilot expands with MS Graph connectors
Nanddeep Nachan
2024: Domino Containers - The Next Step. News from the Domino Container commu...
2024: Domino Containers - The Next Step. News from the Domino Container commu...
Martijn de Jong
Repurposing LNG terminals for Hydrogen Ammonia: Feasibility and Cost Saving
Repurposing LNG terminals for Hydrogen Ammonia: Feasibility and Cost Saving
Edi Saputra
CNIC Information System with Pakdata Cf In Pakistan
CNIC Information System with Pakdata Cf In Pakistan
danishmna97
Último
(20)
Connector Corner: Accelerate revenue generation using UiPath API-centric busi...
Connector Corner: Accelerate revenue generation using UiPath API-centric busi...
[BuildWithAI] Introduction to Gemini.pdf
[BuildWithAI] Introduction to Gemini.pdf
AWS Community Day CPH - Three problems of Terraform
AWS Community Day CPH - Three problems of Terraform
Artificial Intelligence Chap.5 : Uncertainty
Artificial Intelligence Chap.5 : Uncertainty
Cyberprint. Dark Pink Apt Group [EN].pdf
Cyberprint. Dark Pink Apt Group [EN].pdf
+971581248768>> SAFE AND ORIGINAL ABORTION PILLS FOR SALE IN DUBAI AND ABUDHA...
+971581248768>> SAFE AND ORIGINAL ABORTION PILLS FOR SALE IN DUBAI AND ABUDHA...
Strategies for Landing an Oracle DBA Job as a Fresher
Strategies for Landing an Oracle DBA Job as a Fresher
Apidays New York 2024 - Accelerating FinTech Innovation by Vasa Krishnan, Fin...
Apidays New York 2024 - Accelerating FinTech Innovation by Vasa Krishnan, Fin...
Apidays New York 2024 - The Good, the Bad and the Governed by David O'Neill, ...
Apidays New York 2024 - The Good, the Bad and the Governed by David O'Neill, ...
Modular Monolith - a Practical Alternative to Microservices @ Devoxx UK 2024
Modular Monolith - a Practical Alternative to Microservices @ Devoxx UK 2024
Axa Assurance Maroc - Insurer Innovation Award 2024
Axa Assurance Maroc - Insurer Innovation Award 2024
Biography Of Angeliki Cooney | Senior Vice President Life Sciences | Albany, ...
Biography Of Angeliki Cooney | Senior Vice President Life Sciences | Albany, ...
FWD Group - Insurer Innovation Award 2024
FWD Group - Insurer Innovation Award 2024
Spring Boot vs Quarkus the ultimate battle - DevoxxUK
Spring Boot vs Quarkus the ultimate battle - DevoxxUK
Apidays New York 2024 - Scaling API-first by Ian Reasor and Radu Cotescu, Adobe
Apidays New York 2024 - Scaling API-first by Ian Reasor and Radu Cotescu, Adobe
ProductAnonymous-April2024-WinProductDiscovery-MelissaKlemke
ProductAnonymous-April2024-WinProductDiscovery-MelissaKlemke
MS Copilot expands with MS Graph connectors
MS Copilot expands with MS Graph connectors
2024: Domino Containers - The Next Step. News from the Domino Container commu...
2024: Domino Containers - The Next Step. News from the Domino Container commu...
Repurposing LNG terminals for Hydrogen Ammonia: Feasibility and Cost Saving
Repurposing LNG terminals for Hydrogen Ammonia: Feasibility and Cost Saving
CNIC Information System with Pakdata Cf In Pakistan
CNIC Information System with Pakdata Cf In Pakistan
Customer Centric Innovation in a World of Shiny Objects
1.
© 2016 NTT
DATA, Inc. CUSTOMER CENTRIC INNOVATION IN A WORLD OF SHINY OBJECTS Doug Reeder, Sr. Director of Innovation NTT DATA, Inc. InnoTech San Antonio 2017 @DougReeder
2.
© 2016 NTT
DATA, Inc.2 Stepping back
3.
© 2016 NTT
DATA, Inc.3 Geoffrey Moore: Systems of Engagement and The Future of Enterprise IT (2011)
4.
© 2016 NTT
DATA, Inc.4 Systems of Record and Engagement Geoffrey Moore Systems of Engagement Mobile interactions Text, tweets, posts Chatbots, digital assistants Robotic Process Automation Personal identity management Augmented and Virtual Reality Systems of Record Log transactions Financial accounting HR, CRM, ERP systems
5.
© 2016 NTT
DATA, Inc.5 Systems of Record, Engagement & Insight Systems of Insight Analytics (of everything) Intelligent context awareness Value identification Policy engagement Geoffrey Moore Systems of Engagement Mobile interactions Text, tweets, posts Chatbots, digital assistants Robotic Process Automation Personal identity management Augmented and Virtual Reality Systems of Record Log transactions Financial accounting HR, CRM, ERP systems
6.
© 2016 NTT
DATA, Inc.6 Systems of Insight Systems of Insight Analytics (of everything) Intelligent context awareness Value identification Policy engagement Key Enabling Technologies Machine Learning, AI/Cognitive Internet of Things systems Computer vision Digitized Journey Mapping Container management Wireless, 5G, Hybrid wirelessKey Trends Decentralized analytics (Edge) Machine learning Focus shifting from broad market to a market of one Profit & Loss on individuals Understanding the customer experience is essential
7.
© 2016 NTT
DATA, Inc.7 With HBR we found that CIOs were finally interested in investing in innovation after a long period of forced cost cutting, up to 20% year over year. Value was found in enabling innovation Innovation from Efficiency: Unlocking the Value in IT Systems; A joint study by NTT DATA* & Harvard Business Review *This study was conducted by Dell Services which was acquired by NTT DATA, Inc. in November, 2016 28% of CEOs think their CIO is performing better than their peers.
8.
© 2016 NTT
DATA, Inc.8 CIOs who were aligned with CEOs and strategic decision- making committees were out performing their peers by a ratio of almost 2:1. Value was found by understanding the business that IT was enabling. The C-suite Challenges IT: New Expectations for Business Value: A joint study by NTT DATA* & The Economist Intelligence Unit *This study was conducted by Dell Services which was acquired by NTT DATA, Inc. in November, 2016 Only 46% of CEOs felt their CIOS understood the business.
9.
© 2016 NTT
DATA, Inc.9 Forbes Insights research sought to understand the role IT would play in helping drive revenue verses just delivering IT. Value was found in driving revenue Accelerating Value: Mega Trends Impacting Business Today; A Joint Study by NTT DATA* & Forbes Insights *This study was conducted by Dell Services which was acquired by NTT DATA, Inc. in November, 2016 75% of C-Suite executives want their CIO to play an active advisory role in setting business strategy.
10.
© 2016 NTT
DATA, Inc.10 According to McKinsey analysis: Source: McKinsey Global Innovation Survey, McKinsey analysis Extracted January 5, 2017 “While 84 percent of global executives told us in a recent survey that they believe innovation is extremely important to their growth strategies, 94 percent were unsatisfied with their innovation performance.”
11.
© 2016 NTT
DATA, Inc.11 Solving for X Managing value is a matter of adjusting the numerator and/or the denominator.Value (x) = The value we’re seeking to achieve Denominator (b) = What drives cost Numerator (a) = What drives revenue Where is your IT organization focused? Growth & Efficacy Savings & Efficiency
12.
© 2016 NTT
DATA, Inc.12 Customer Experience (CX) and Experience Engineering CX
13.
© 2016 NTT
DATA, Inc.13 Customer Experience Reality ~90% of companies have multiple communications channels ~60% of companies don’t measure their customers’ cross channel journey Customers are 4x more likely to go to a competitor if the problem is service- related than price or product related. ~75% of customers use 3 channels or more for customer service issues. ~80% of customer service interactions no longer involve talking to an employee.
14.
© 2016 NTT
DATA, Inc.14 Customer Experience Reality Multiple studies indicate that the majority of dissatisfied customers directly tell between a few to more than people. This can be greatly amplified by social media. 55% - 70% - 86% of buyers are willing to pay more for a better customer experience. ~90% of consumers began doing business with a competitor following a poor customer experience.
15.
© 2016 NTT
DATA, Inc.15 Customer Experience Reality Applying the best engineering practices to product development doesn't necessarily result in positive Customer Experiences. Microsoft designed Windows 8 using the state of the art software engineering methodologies to support feature rich experience enabling click and touch friendly interfaces, but the customer experience was generally unsatisfactory. Customers widely complained about the missing Startmenu, among other things. Plan Features ✔ ! Customer Experience ✔ ✔ Software Engineering ✔ Marketing & Public Relations
16.
© 2016 NTT
DATA, Inc.16 Agile & DevOps – Increasing development efficiencies Development, Testing & Operations Stage Gate: sign-off for every phase Business Function Owner Development Testing Operations User INCREASED FOCUS ON EXPERIENCE ENGINEERING REDUCED SOFTWARE ENGINEERING COMPLEXITY Development, Testing & Operations Mitigate risks early in elaboration phase Development, Testing & Operations Smaller iterations: Negotiate & collaborate vs contract Development, Testing & Operations Smaller iterations: Tooling across development, testing & operations Increasing customer engagement requires a comprehensive approach that involves them throughout the development cycle and post-implementation for continual feedback. GAP DevOpsLarge Iterations AgileWaterfall
17.
© 2016 NTT
DATA, Inc.17 CUE2 – Continuous User Experience Engineering Business Function Owner Development Testing Operations User INCREASED FOCUS ON EXPERIENCE ENGINEERING REDUCED SOFTWARE ENGINEERING COMPLEXITY CUE2 Increasing customer engagement requires a comprehensive approach that involves them throughout the development cycle and post-implementation for continual feedback. Development, Testing & Operations Stage Gate: sign-off for every phase Development, Testing & Operations Mitigate risks early in elaboration phase Development, Testing & Operations Smaller iterations: Negotiate & collaborate vs contract Development, Testing & Operations Smaller iterations: Tooling across development, testing & operations DevOpsLarge Iterations AgileWaterfall Development, Testing, Operations and Users Smaller iterations: Tooling across development, testing & operations
18.
© 2016 NTT
DATA, Inc.18 Emotion Centric Observations (ECO) App & Library • User Journey Daemon captures all the interactions of the user in the application context • Micro sentiment engine, provides an ability for the user to select a micro- sentiment (like happy, sad, etc), will have an ability to accept user- comments in the form of text, audio and video. This interfaces with ECO services, a micro sentiment interface for applications and closes when the application closes. • ECO Registry is a server-side component that needs to know what applications OR URLs are registered for ECO. This includes access rights for the applications / URLs and also provide the source-data for ECO Launchpad • ECO Launchpad is a thin / think client that runs on the users desktop / mobile devices and provides a facade for all the applications, URLs that the user is entitled to use for the enterprise business • ECO Services are set of RESTful services that support extraction of registered applications, persistence of user journey, micro-sentiments. • ECO DB is the database that persists application specific and user related user-journey,micro-sentiments. • ECO Analytics/ Reports provide necessary feeds forchange management of the applications for better user experience. • Browser Application, Mobile and Client Server Application areall depicting various types of enterprise applications • ECO Library, used for green field applications
19.
© 2016 NTT
DATA, Inc.19 Micro Sentiment Engine Micro sentiment engine, provides an ability for the user to select a micro- sentiment (like happy, sad, etc), will have an ability to accept user- comments in the form of text, audio and video. This interfaces with ECO services, a micro sentiment interface for applications and closes when the application closes.
20.
© 2016 NTT
DATA, Inc.20 Emotional Index Angry ConfusedFrustrated Bored Happy Cool Conduct ongoing Experience Engineering studies to identify where the product is working well and where there are customer needs. • Identify the present experience and quickly fix problem areas • Conduct Experience Audits • Implement change management processes Derived Emotional Index maps to micro sentiments Emotional Index: Numeric Value 1 – 100 (Ex: 90 – 100: Cool)
21.
© 2016 NTT
DATA, Inc.21 ECO App – Browser Example APP ECO APP, toaster window allows the user to provide feedback/ suggestion, capture ‘moment of truth’ via emoticons, text, voice and screen capture given scenario Angry Frustrated Confused Bored Happy Cool
22.
© 2016 NTT
DATA, Inc.22 CUE2 ECO App Dashboard
23.
© 2016 NTT
DATA, Inc.23 Books that can help IT connect with the business Alexander Osterwalder
24.
© 2016 NTT
DATA, Inc.24 KEY PARTNERS • Who are our key partners? • Who are our key suppliers • Which key resources are we acquiring from our partners? • Which key activities do partners perform? KEY ACTIVITIES • Do our value propositions require? • Our distribution channels? • Customer relationships? • Revenue streams? CUSTOMER RELATIONSHIPS • How do we get, keep and grow customers? • Which customer relationships have we established? • How are they integrated with the rest of our business model? • How costly are they? CUSTOMER SEGMENTS • For whom are we creating value? • Who are our most important customers? • What are the customer archetypes? VALUE PROPOSITIONS • What value do we deliver to the customer? • Which on of our customers’ problems are we helping to solve? • What bundles of products and services are we offering to each segment? • Which customer needs are we satisfying? • What is the minimum viable product? CHANNELS • Through which channels do our customer segments want to be reached? • How do other companies reach them now? • Which ones work best? • Which ones are most cost- efficient? • How are we integrating them with customer routines? KEY RESOURCES • What key resources do our value propositions require? • Our distribution channels? • Customer relationships? • Revenue streams? COST STRUCTURES • What are the most important costs inherent to our business model? • Which key resources are most expensive? • Which key activities are most expensive? REVENUE STREAMS • For what value are our customers really willing to pay? • For what do they currently pay? • What is the revenue model? • What are the pricing tactics? Business Model Canvas
25.
© 2016 NTT
DATA, Inc.25 Determine Value Propositions
26.
© 2016 NTT
DATA, Inc.26 Value Proposition Design
27.
© 2016 NTT
DATA, Inc.27 Understand context - Where are we as an IT industry? Don’t lose sight of the long term amidst shiny objects Fully embrace Systems of Insight – this is the new competitive front Focus on the numerator to connect with the business Start with the customer experience in mind Engage and measure the customer experience at more detailed levels Key Takeaways
28.
© 2016 NTT
DATA, Inc. THANK YOU @DougReeder
Descargar ahora