Joanie Waelti

Geneva Area, Switzerland Switzerland

ITIL Support Manager | Department Organization | Corporate Communication

Technology / Software / Internet

With 15 years' experience in IT including 8 years in international and multicultural environments, I am experienced in linking IT with users and users with IT. I organize departments as well as apply ITIL standards while implementing and operating processes, procedures and workflows within the organization and IT Service Management tools. I teach those to employees; I train on other business systems too, in French and in English. Moreover, I handle Corporate Communication within the department and to hierarchy, users and customers. Very interested in social media, SEO and digital marketing, I am self-taught on these subjects via blogs and webinars, I am currently training online to fina...