Jodie Bjarnason

Vancouver, Canada Area Canada

Community Support Analyst

Technology / Software / Internet

I currently assist in troubleshooting social issues for ATA's many vibrant gaming communities. Responsibilities include : * sleuthing account situations to trouble shoot and resolve player issues * updating and optimizing support team workflow and processes * managing and mentoring a team of moderators across all the companies games * resolving community disputes and social situations in game and outside of it * handling public outreaches when incidents occur Over the last year I have moved from general emails to more specialized social issue troubleshooting. I now work extensively with our moderator team, make updates to our communities' social rules and regularly post in the forums...