Growing The Business Through Customer Relationships & Retention

Growing the Business through Customer Relationships & Retention Joel Warady Principal Joel Warady Group October 1, 2005

Understanding the Value of each Relationship and Making Sure each Interaction Maximizes that Value What is CRM?

CRM: What is it? How Do I Change My Business ,[object Object],[object Object],[object Object],[object Object]

What Should CRM Accomplish? ,[object Object],[object Object],[object Object],[object Object]

What is the Reality of Most Companies? ,[object Object],[object Object],[object Object],[object Object]

CRM & ERM Cut Across Organizations ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

What Does CRM Provide a Company? ,[object Object],[object Object],[object Object],[object Object],[object Object]

What are the Benefits to the Customer? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

What are the Benefits to the Company? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Wallet Share vs. Market Share ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Common Pitfalls for CRM ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Stages of Company Focus ,[object Object],[object Object],[object Object],[object Object],[object Object]

Creating Customers for Life (The Ten Commandments) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Growing The Business Through Customer Relationships & Retention

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Growing The Business Through Customer Relationships & Retention