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Technology / Software / Internet

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Working with HR and SME Managers to recruit and retain high quality I.T. professionals. Mentor and guide L0 - L4 engineers to constantly grow their skill sets and career. Managing large cloud environments for fortune 500 companies. Including openstack, Tomcat, PostgreSQL, F5 Load balancers, checkpoint, mule server clusters. Responsible for staying on top of all event, incident, and requests/change management. Primary KPI’s are MTTRespond, MTTResolve, QoS and most importantly DPMO for all work completed. Works with the Operational Leads for scheduled work and resource alignment.