John P. Niggle has over 15 years of international experience in customer/field support, business development, health and safety, and technical training. He is fluent in Spanish and has experience in business development, field service management, customer support, project management, and process improvement. Currently, he works as an HSE Manager, managing health, safety, and environmental aspects of field service and repair shops, including audits, field service support, and turnaround coordination.

1. John P. Niggle
E-mail: jniggle1@yahoo.com www.linkedin.com/in/jniggle
Phone (Mobile): 832-993-5009
Highly motivated individual with over 15 years of international experience in customer/field support, business
development, Health and Safety, and technical training • Fluent in Spanish reading/writing/speaking, Portuguese
reading/general conversation, and intermediate Chinese (Mandarin) speaking.
Areas of Expertise
Business Development Field Service Management Customer Support
Project Management HSE Process Improvement
Field and Customer Support Experience
 Developed strategic initiatives for business development and profitability, leveraging regional
resources for growth and increased market share.
 Developed and implemented a streamlined Warranty Request and Quality Feedback process for
distributor network to increase efficiency, reduce overall warranty costs, and identify key quality
issues.
 Improved profitability and execution of an inherited project in trouble.
 Conducted on-site (field service) and repair shop HSE audits and developed Action Plans for
improvement.
 Executed on-site equipment performance evaluations and provided recommendations for increased
efficiency.
 Conducted root-cause investigations and analysis of past incidents for increased mitigation of risk.
 Executed a high visibility emergency multidisciplinary project with a compressed delivery schedule and
a high gross margin.
Professional Summary
Elliott Group (2010 – Present)
HSE Manager – Southern Zone and Latin America (current)
Manage all aspects of Health, Safety, and Environment for Elliott’s Field Service and Repair Shops located in the
Southern Zone (4 repair shops) and Latin America (2 repair shops and 2 field service crews), including shop audits,
field service support, and turnaround coordination.
Measure and audit compliance with Elliott HSE policies as well as local, regional, and/or international laws and HSE
standards.
Continuous improvement and communication within the HSE system to increase mitigation of risks and improve
lessons learned.
Operations Manager, Field Service – Latin America (March 2012 – April 2013)
Resource management to fulfill customer requirements for Field Service while maintaining profitability and growth
targets.
Development of service quotes, manpower and resource allocation, and strategic business development leveraging
regional resources and expertise. Approximately 15 direct reports.

2. John P. Niggle
E-mail: jniggle1@yahoo.com www.linkedin.com/in/jniggle
Phone (Mobile): 832-993-5009
Project Manager – Latin America (June 2010 – March 2012)
Managed all aspects of multi-disciplinary modernization projects from inception to conclusion.
Worked directly with customers and various internal and external departments for the most efficient coordination
of projects.
Responsible for maximizing profitability, on-time execution, and customer satisfaction. Established procedures and
protocols for improved execution of future projects.
FS-Elliott Co., LLC - Technical Specialist, Asia/Pacific (2004 – 2010)
Provide all technical and engineering support for twelve distributors and over 500 customers in the Asia/Pacific
region. Support Business Development in the region while providing design improvement recommendations to
Product Engineering, Quality Assurance, and Manufacturing. Based in Shanghai, China Sales/Service Office.
Elliott Group – Technical Service Engineer, Latin America (1999 – 2004)
Provide all technical and engineering support for distributors and customers throughout Latin America.
Education
University of Pittsburgh, Oakland, PA (1994-1998)
Completed BS in Mechanical Engineering in December 1998.
Completed Latin American Studies Certificate (Minor) in December 1998.
Monterrey Technical Institute (ITESM), Monterrey, Mexico (June – August 1995 and June – December 1996)
Sponsored by the University of Pittsburgh for participation exchange program between the University of Pittsburgh
and ITESM. Studied Spanish, Mexican Culture, and Mexican Business as part of completion of the Latin American
Studies Certificate. Engineering curriculum in the Fall 1996 semester.
Technical Training and Certifications
Personnel Management Process Improvement Safe Start Level IV
OSHA 30 Industrial Hygiene Testing Project Management
Microsoft Project Technical Training Safety Auditing
Code of Conduct (general) Code of Conduct (ethics)