John Paul Alay-ay

NCR - National Capital Region, Philippines Philippines

VA Manager / Property Management / Customer Srvc / Medical Billing / Real Estate

Human Resources / Recruitment

I am a 24 year old goal-oriented - self-starter RN, single and who has been with the call center and outsourced industry for more than 5 years. I always focus on not only getting the job done but also going the extra mile on anticipating client's needs before they arise. I am very detail oriented who carry out detailed action plans. I am quite tenacious when it comes to ensuring that the task entrusted to me will be completed in an efficient manner. I always make sure that I am utilizing all resources in getting the job done. Working as a Workforce Analyst for a global contact center - handling 650+ FTEs and with 8 lines of businesses. I am trained to handle metrics that matter in ...