1. Candidate Assessment Overview

3. Why use Assessment ?

4. Assessment helps provide an objective, valid and reliable method of determining whether an individual has the skills, knowledge, aptitude, personality and motivation to meet the job’s requirements. Why use Assessment ? Market demand: it is expected by all parties concerned that selection methods are objective, reliable and fair.

6. Can Do, Will Do,Will Fit

9. Breakdown of Assessment Catalogue Administration/Secretarial Can Do Typing Data Entry (numeric/alpha) MS Office 2003 PC Basics Saville & Holdsworth (SHL) Analysing Numerical Data Attention to Detail Basic Arithmetic Basic Word Usage Checking Visual Data Classification & Filing Comprehension Following Instructions Inventory Checking Proof Reading Reasoning Using Diagrams Recognising Shapes Shorthand Audio Typing (Dictation) Call Centre Call Centre Aptitude Will Do – Motivation Audio Data Entry Will Fit Languages (Oral & Written) English French German Dutch Japanese Spanish Italian Polish Portuguese Romanian Swedish Welsh Others Aptitude Hospitality & Catering IT Professional Psychometric (OPQ/CCSQ) Industrial Warehousing Manual dexterity Workplace Safety Accounting/Finance Accounts Payable Cash Book/Bank Rec Payroll/Wages Clerk Purchase Ledger SAGE Sales Ledger/Credit Control

10. Customer Service

12. Popular Assessment methods vs Predictive Validity Unstructured interviews Structured interviews Resumes Reference checks Simulations Personality Popular Selection methods Structured application forms Cognitive Objectivity & Reliability Low Medium High Impact of unreliable selection process. GM% High High Client & Candidate Satisfaction / Retention Low Source : Robertson, I.T & Smith, M. (2001) and Schmidt, F. L. & Hunter, J. E. (1998) Cost / Effort

13. Main Assessment Usage Value Added Services Professional service capability Selection Process Development Learning Increases Reliability & Objectivity Identifying development needs Identify learning gaps

14. Who uses Candidate Assessment in the Adecco Group? Netherlands Nigeria Poland Romania Russia Serbia Slovakia Slovenia South Africa Spain Sweden Switzerland Turkey UK Canada United States Argentina Brazil Ecuador Uruguay Chile Colombia Peru Puerto Rico Colombia Mexico Austria Belgium Czech Croatia Denmark Finland Norway Sweden France Germany Greece Hungary Ireland Italy Luxembourg China Taiwan Hong Kong Singapore Thailand Malaysia Australia New Zealand New Caledonia