1. Jonathan Carr
Cell: (408) 316-4478 Email: joncarr15@gmail.com
https://www.linkedin.com/in/joncarr15
Summary
Over 6 years of IT experience working in healthcare and security environments where 24x7 up time is
required. Worked to develop, implement, and support diverse IT Infrastructures utilizing economical and
time-effective solutions. Posses a strong combination of customer support skills and technical abilities
allowing me the capacity to quickly and effectively recognize and resolve current or potential issues.
Technical Skills
Operating Systems:
Windows desktop: 95, NT, 98, 2000, ME, XP, Vista, 7, 8
Windows Server: 2000, 2003, 2008
Other: Linux, iOS (both Cisco and Apple), OS X, Android, Blackberry OS
Hardware: Dell laptop and desktop repair certified, Dell PowerEdge rack servers, Cisco Catalyst routers
and switches, Cisco PIX Firewall, Cisco VOIP phones, Nortel analog phones
Software: Active Directory, Exchange, Microsoft Office, Citrix XenApp, VMware, Oracle VirtualBox, BMC
Remedy, BES, Good for Enterprise, IBM TAM-E SSO, Imprivata, VNC, LogMe in, TeamViewer, Websense,
McAfee EPO, Mailgate, Marimba, Juniper VPN, Cisco VPN, Wireshark, MS MDT, Norton Ghost, McKesson
PFM/PMM, IBM iSeries, Quadramed QCPR, Cirius, ChartMaxx, SIS, One Source, MSSQL, MySQL, Bold
Manitou, ABM Phoenix, Sonitrol SonIP, Sonitrol SonNT, Videofied, IEI eMerge, S2 Netbox
Professional Experience
Dell Services – Redwood City, California 06/12 – Present
(Contracted to the Daughters of Charity Health System)
Technical Support Senior Analyst (06/12 – Present)
 Administer Active Directory and Exchange environments for 6000+ users
 Directly responsible for support of both workstation hardware and software for over 200+
users in business office environment including top-tier executives
 Provide 24x7 on-call support for the Seton Medical Center supporting desktops, laptops,
WOWs (Workstation on Wheels), and any other IT related equipment
 Engineer and deploy desktop images
 Support of both enterprise and BYOD cell phones, tablets, and laptops using software such as
BES and Good for Enterprise
 Maintain Printer, Fax, Copier, and MFPs
 Assist network team with support of local servers, network, and telecommunication equipment
 Research, recommend, and implement new or improved software and hardware applications
in an effort to stay up to date with current technologies

2. Jonathan Carr
Cell: (408) 316-4478 Email: joncarr15@gmail.com
https://www.linkedin.com/in/joncarr15
Sonitrol/ Pacific West Security – San Jose, California 04/06 – 06/12
Network Systems Technician (10/08 – 06/12)
 Administered Active Directory and Exchange environments
 Supported both the hardware and software relating to servers, networking, workstations, and
telecommunications devices including Cisco VOIP, cell phones and tablets
 Configured and maintained network infrastructure appliances including Cisco switches, routers
and firewall
 Queried, and manipulated, and maintained SQL databases containing sensitive alarm
information
 Accompanied sales team as the SME for all IP based alarm systems
 Researched and presented new or improved software and hardware applications to
managements and/or customers decision makers for infrastructure improvement
 Worked with customers and alarm operators and technicians on escalated alarm
system support issues
Lead Operator and Alarm Programmer (04/06 – 10/08)
 Supervised day shift alarm operators and ensured completion of daily tasks assigned to team
 Worked with the installation technicians to set up and configuring the alarm system backend
 Troubleshot and diagnosed alarm panel, and alarm system errors or issues
 Trained fellow alarm operators how to program and troubleshoot the alarm systems
Education and Training
Working towards BS in Computer Science • De Anza College – Cupertino, CA
Robotics and Electronics • Central County Occupational Center – San Jose,CA
Information Technology/General Education • Oak Grove High School – San Jose,CA