1. JORDAN ALLEN DEESE
2963 E Pinetree Blvd
Thomasville, GA
31792
Phone: 229.977.6243
To obtain a position as a Systems Administrator/IT Project
Manager
EDUCATION
Computer Information Systems, B.S.
Pursuing
Community College of the Air Force
High School/Vocational Tech
Diploma August 1999 - May 2002
Thomas County Central, Thomasville, Ga
EXPERIENCE
Smartsource, Inc.
July 2012 - Present
IT Contracting Agency
• Have completed site supervision to ensure IT Compliancy as per
updated regulations to include walkthrough with Administrator/Director
for verification of end user support and site analysis.
• Makes recommendations and establishes procedures to improve
performance of hardware and software
• Daily face time with users, excellent communication and customer
relation skills
• Utilize best business practice on a daily basis with customer support
relations
• Worked in a Large Service Desk Environment
• Influential in updating various Large Enterprise Network Infrastructures
• Have provided mobile IT support to include equipment deployments,
network infrastructure updates
• Update and installation of any related Hardware and Software
applications to included testing
• Influential in training and working with new/old computer users on new
and updated equipment and software applications
• Often work individually or with a team to insure all jobs are completed
in a timely and efficient manner
Flowers Foods, Inc.
July 2013 – June 2014
Skills
Adobe Photoshop
Adobe Flash
Corel Paint Shop Pro
MS Office Suite
HTML/XHTML
Visual Basic
Windows 9x/Vista/XP/7
Terminal Servers
Exchange Server
Administration 2003/2007
Familiarity with CISCO
VoIP Phones
Communication/Customer
support skills
Effective Team Skills
Certifications
CompTIA Sec+
*Have taken A+, MCITP,
and MSCE Courses
(Pending Test
Vouchers)

2. IT Operations Team/Support Technician
• Part of the IT Operations team involved in the day to day monitoring of
all IT functions at Flowers Foods Bakeries throughout the Nation.
• Maintained and completed a thorough checklist of day to day
operations as set by IT Director
• Monitored Systems and Helpdesk Ticketing system (Remedy) for new
tickets and insured ticket resolution was documented and customer’s
needs were met via telephone or remote desktop support
• Hourly check of the server room to insure server equipment was
functioning correctly
• Ensured that Bluetooth handheld scanning devices were updated
nightly with new products for delivery driver teams
Via update pushes
• Worked with AT&T and other third parties when outages would occur to
insure that the bakeries were operational and functioning properly
• Cooperated in the yearly database migration via the tape registry
system
• Tasked with keeping up with nightly backups to tape with daily
recorded data and to install new tapes
• Multitasked via telephone and computer to insure proper response time
to customer support tickets
Landstuhl Regional Medical Center
December 2009 – July 2012
U.S. Army , MEDCOM, Germany
IT Support Supervisor/SystemAdministrator
• Revitalized the rapport of helpdesk image with customer relations
• Assist computer users on the best way to use equipment and software
• Actively maintain 1500+ User accounts for LRMC and Multi-Site
locations to include Outlying clinics (Active Directory)
• Manage Pharmacy 2000 usernames/passwords
• Constantly active with technicians in resolving computer issues abroad
• Remedy System queue manager, assign trouble tickets to technicians
for customer support using decision making skills
• Provided technical support for Landstuhl Regional Medical Center and
surrounding outlying clinics
• Makes recommendations and establishes procedures to improve
performance of hardware and software
• Utilize best business practice on a daily basis with customer support
relations
• Microsoft Exchange server administration/Backend Outlook
management
• Provide walk-in level support for the resolution of issues regarding
PKI/CAC, basic PC troubleshooting issues to increase user work time
• Daily use of Terminal Servers , Windows 2003/2007 to manage
accounts and resolve tier 1 remote issues
• Trained over 500 Users on HIPAA compliance and Information
Assurance training with Ft. Gordon online to improve section training
• Army Training and Tracking system manager, updated personnel
records and certifications to ensure compliance
• Daily face time with users, excellent communication and customer
relation skills
• Provide Technical support via telephone as needed by the customer

3. • Active in rebuilt of print server to achieve minimum down time when
server went down
Ramstein Air Base
August 2008 – November 2009
U.S. Air Force, Germany
IT Service Technician/Helpdesk Technician
• Performed daily Tier 1 and Tier 2 level support to over 100,000 USAFE
MAJCOM users
• Performed Microcomputer hardware configuration and installation
• Resolved questions and problems concerning information technology
automation systems and password violations
• Devised recovery plans for system failures
• Performed emergency virus recue by isolating problem, removing virus’
• Assisted computer users on the best way to use equipment and
software
• Utilized remote desktop and DRA (Active Directory) on a daily basis
• Created and maintained passwords/user accounts
• Configured outlook profiles; personal profiles and managed exchange
• Assisted in the setup/installation of the first U.S. Air Force Consolidated
Helpdesk to provide top level customer support and technical assistance
to all AF Members Worldwide
• Set up and installed end-user configurations and new versions of
software and updates
• Utilized VoIP to assist members in troubleshooting technical issues
• Outstanding People/Communication skills
• Utilized NIPR and SIPR machines
• Worked in a Large Service Desk Environment
• Provided working knowledge of potential system problem areas to
specialist involved in development of automating business processes
• Instrumental in documentation of ticket to call ratio using the Remedy
Call System
Kunsan Air Base,
Korea July 2007 – July
2008
U.S. Air Force, Korea
Client Support Administrator
• Provided direct support for 8FW Command Staff, Inspector General’s
office, and JAG Agency
• Vital in the configuration of network printers and workstations for 8FW
personnel
• Provided Hands on troubleshooting with NIPR/SIPR machines
resolving errors in problem areas
• Configured Hardware and Software settings on Windows based
machines
• Consolidated Electronic files into main database for more efficient
workload
• Instrumental in the Setup/Configuration of 75 Desktop machines for FW
personnel
• Expertly updated XP web Portal content; provided Wing Exercise
evaluation team with vital information

4. • Adroitly maintained XP SIPRNet Files, consolidating 56 folders-
organization which was vital to save flight personnel research time
• Emulated fit to fight image, leading 52 Wing personnel in fitness
program as UFPM; achieving 100 percent pass rate
• Adeptly created OPSEC survey; which tracked wing personnel’s
knowledge security polices allowing OPSEC Manager to assess training
needs for base personnel
• Defense Readiness Reporting System Manager-reported monthly
resource status to HHQ; 100 percent accountability
• Diligently managed 2 ADPE equipment accounts valued over $273k;
installed 150 PCs with 2007 Office software
ACTIVITIES & AWARDS
• Honor Graduate from Basic Military Training – April 2007
• Letter Of Recognition from Lt General Stephen G. Wood, 7AF
Commander
• Achievement Medal – Korea tour for Outstanding Duty
Performance
• Oak leaf Cluster Achievement Medal - for ensuring zero
discrepancies and contributed to staff receiving overall “Excellent”
inspection rating during 2008 Pacific Forces Unit Compliance
Inspection
• Contributed off duty time to the Good Neighbor Program- volunteered at
Orphanages