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Providing Incentives
Overview 
Benefits should be mutual!
Introduction
The Opportunity 
If the opportunity is fulfilled, 
it will be a stress-free process!
The Current Situation
Key Success Factors 
• 1. Optimal use of advertisements. 
• 2. Barnes and Noble’s ability to communicate. 
• 3. Student’s ability to initiate.
Analysis of Alternatives
Strategic Option 
Tangible benefits is key!
Benefits 
+ Student Loyalty and Satisfaction
Benefits 
+ Increases Profits
Benefits 
+ More dedicated customers
Risks 
- Influx of one-time, seasonal customers.
Risks 
- Possible Deficits
Recommendations 
+ Advertisements
Recommendations 
+ Communicate!
Recommendations 
+ Make it all flow
Recommendations 
+ Incentives and/or Loyalty Programs
References 
• Rozen, S. (2011, September 1). Effective Advertising Techniques we Can 
Learn from informercials. Retrieved November 29, 2014, from 
http://forty.co/effective-advertising-techniques-we-can-learn-from-infomercials 
• Peiguss, K. (2012, April 3). 7 Customer Loyalty Programs That Actually Add 
Value. Retrieved November 29, 2014, from 
http://blog.hubspot.com/blog/tabid/6307/bid/31990/7-Customer- 
Loyalty-Programs-That-Actually-Add-Value.aspx 
• PR Loyalty Solutions. (2012, June 21). Reasons for Loyalty Programs - What 
They Can Do. Retrieved November 29, 2014, from 
http://prloyaltymarketing.com/customer-loyalty/reasons-for-loyalty-programs- 
what-they-can-do/ 
• Kerschbaum, J. (2013, November 26). How to Convert One-Time 
Customers Into Repeat or Lifetime Customers. Retrieved November 29, 
2014, from http://searchenginewatch.com/sew/how-to/2309171/how-to-convert- 
one-time-customers-into-repeat-or-lifetime-customers
Link

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