Business Model Canvas of Discount Airline case study Southwest Airlines - Extended case

Business model
canvas of
Discount Airline
Strategy Case Study
1
Image via Flickr user columbuscameraop
© Jukka Ala-Mutka / jukkaam.com / @jukkaam

Background of the case:
Discount Airline
• Case description based on analysis of Southwest
Airlines, but the rules of the strategy can be applied to
discount airlines in general.
• A low-cost airline is also known as a no-frills, discount or
budget carrier or airline. It is an airline that generally has
lower fares and limited services.
• The term originated within the airline industry referring to
airlines with a lower operating cost structure than
traditional airlines.
• Low-cost carriers should not be confused with regional
airlines that operate short flights without service, or with
full-service airlines offering some reduced fares, because
they have different business model.
2© Jukka Ala-Mutka / jukkaam.com / @jukkaam

Identify industry recipe:
What are norms of your
industry?

In 1970 Airline industry was…
4
Hub and spoke
airline system More destinations
Premium
services for
high-end
customers
Glamour
atmosphere

5
Create your own recipe:
Break all the rules and
start a different kind of
business

The core idea of the discount
airline business
“If you get your passengers to their
destinations when they want to get there,
on time, at the lowest possible fares, and
make darn sure they have a good time
doing it, people will fly your airline.”
- Herb Kelleher

• Over 40 years ago, Rollin King and
Herb Kelleher got together and
decided to start a different kind of
airline.
• Southwest Airlines started operations
in 1971 and it was a novel business
model innovation that breaks all the
rules.

8
Charge the lowest
possible fare with
highest possible
volume
Charge the highest
possible fare with
premium services
”Norm strategy” in
the airline industry
in 1970s
New strategy for
Southwest Airlines

Key differences:
Network vs. Discount Airline
Network Airline
• Hub-and-spoke route system
• Connected and continental &
intercontinental flights
• Premium passenger services
(seating, meals, lounges)
Discount Airline
• Nonstop point-to-point routes
• Short haul
• Limited passenger service (no
meals, no seating, no lounges)
9
HUB

Evidence of success:
growth
• 1971: begins service between Dallas,
Houston, and San Antonio.
• 1975: Southwest expands to 5 aircraft
• 1981: 2,129 Employees and 27 aircraft
• 2007: Southwest Airlines flies over 104
million passengers a year to 64 great cities
all across the country, and we do it more
than 3,400 times a day.
• Net income: $645 million
• Total operating revenue: $9.9 billion
• Making profit since 1975!
10
Source: www.southwest.com

11
A mission statement,
while touted as
necessary for any
company, often is not
representative of the
true meaning of the
company.
Source: Guy Kawasaki, Stanford 20.10.2004

Southwest Airlines’ Mission
The mission of Southwest Airlines is
dedication to the highest quality of
Customer Service delivered with a sense of
warmth, friendliness, individual pride, and
Company Spirit.

13
Develop the true
meaning of the
company -
A mantra is shorter 3-4
words and captures the
essence of the
organization.
Source: Guy Kawasaki, Stanford 20.10.2004

14
Frequent
FunLow price
Simple
I’m free to make my own schedule…
I know what to buy…
I have afford to fly…
I can make a choice…

Southwest Airlines’ Mantra
15
Frequent
Fun
Low
price
Simple

Low-cost airline’s customers
• Frequent flyers are
people, mostly business,
who frequently travel
between destinations that
are average ~800 miles
(average aircraft trip
length is 630 miles) apart.
• Frequent flyers such as
ales representatives,
construction workers,
students, city travelers,…

Value Proposition
• Low-cost airline allow business
travelers, who could not fly in First
Class, to enjoy a premium service.
• The key issues keep planes in the
air the most of the time (flight
time/day).
• Southwest is named America’s Most
Reliable Airline by
Forbes. Southwest proves that low
fares don’t have to mean poor
service.

Value Proposition linked to Key
Activities, Partners and Resources

Customer Relationship & Channels
• Business model based on
direct and friendly customer
relationship
• SWA not offering
“connections” to other
airlines and that’s why there
is no need for travel
agencies and other resellers.

20
What we need to must-
win, if we charge the
lowest possible fare
with highest possible
volume?

21
Fact:
The average aircraft trip
length is 630 miles with
an average duration of
one hour and 52
minutes.

Growth
22
Hub and spoke
airline system
Nonstop
point-to-point
routes
High utilization
rate

23
Economically?

Charge the lowest possible
fare with highest possible
volume
24
1. Highest utilization rate
Per Flight Aircraft / day

Must-Win Battle #1: Growth
• These the key issues keep
planes in the air the most of
the time (flight time/day).
• Southwest is named America’s
Most Reliable Airline by
Forbes.
• Southwest proves that low
fares don’t have to mean poor
service.

26
Operationally?

27
High utilization rate
(flight & aircraft)
Reengineering Work: Don’t
Automate, Obliterate*
* http://hbr.org/1990/07/reengineering-work-dont-automate-obliterate/ar/1
2. Simple structure

28
Fact:
Southwest aircraft fly an
average of 7 flights per
day, or 13 hours per
day.

Economics of scale
29
More destinations
Frequent
departures
Simple
Structures

Must-Win Battle #2: Efficiency through
simple structures
30
• The process perspective based on
simplicity of mainly in-house
operations directly with customers
• Just one type of aircraft (Boeing 737)
keeps costs down related to pilots’
training, spare parts, maintenance,
etc.
• Create lean organization, flexible,
engaged and productive personnel

31
Resources?

32
3. Lean and productive personnel
Reengineering Work: Don’t
Automate, Obliterate*

33
Fact:
In a 2008 TIME.com
survey of the friendliest
and stingiest airlines,
Southwest Airlines
ranked no.1 for being
the Friendliest Airlines.

Personnel
34
Glamour
atmosphere
Fun LUVing
attitude

35
Fact:
The airline adopted the first
profit-sharing plan in the U.S.
airline industry in 1973.
Through this plan and others,
Employees own at least eight
percent of the Company
stock.

Must-Win Battle #3:
Productive personnel
36
• Own personnel is the 2nd
corner stone of productivity
• Company Spirit
• Union contracts
• Multiskilled personnel
• Recruitment

37
Fact:
Southwest’s average
passenger airfare was
$114.48 (2007)

Very low ticket prices
38
Premium
service for
high-end
customers
Limited
passenger
service

Must-Win Battle #4:
Very low ticket prices
39
• Economic business model:
• Low margin & high volume
• High utilization rate is the key to keep
business profitable all the time

Simple Rules
• 1.Decision making rules
• Midsized cities & secondary airports
• Standardized fleet of Boeing 737 aircraft
• Only hire persons fit in profile
• 2.Boundary rules
• Very low ticket prices
• Limited Service: No meals, No seating, No baggage transfer
• No connections with other airlines
• Short haul flights
• 3.Activity rules
• Point-to-point service
• Frequent departures
• 4.Performance rules
• 25-minutes gate turnaround
• High utilization rate
40
Source: Ala-Mutka 2008 p. 185-188, see also
Eisenhardt & Sull 2001 Simple Rules

The whole BMC Model

Customer-driven approach to
business modeling
1.2.3.
4.
5.
6.
7.
8.9.
1. Customers
2. Value Proposition
3. Activities
4. Resources
5. Partners
6. Customer
Relationships
7. Channels
8. Revenue Streams
9. Cost Structure

Author
@jukkaam
© Jukka Ala-Mutka / jukkaam.com / @jukkaam 43
Contact:
https://jukkaam.com/businesscard
Serial entrepreneur,
speaker, scientist and
consultant
Contact me for
assignments:
• Consulting & Training
• Keynote Speaker
• Board Member
• Co-Founder

Business Model Canvas of Discount Airline case study Southwest Airlines - Extended case

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Business Model Canvas of Discount Airline case study Southwest Airlines - Extended case