1. SociaLady
BE AN EMOTIONAL INTELLIGENCE HERO

2. KEYS TO THE
EMOTIONAL HERO
MODE

3. 0 2
SociaLady
Y o u r r e l a t i o n s h i p
w i t h y o u r s e l f
Personal
Competence
Y o u r r e l a t i o n s h i p
w i t h o t h e r s
Social
Competence
S e l f - a w e r e n e s s
R e c o g n i z e y o u r
o w n e m o t i o n s
S e l f - m a n a g e m e n t
S o c i a l - a w e r e n e s s R e l a t i o n s h i p M a n a g e m e n t
R e g u l a t e y o u
e m o t i o n a l s t a t e
R e c o g n i z e o t h e r ' s
e m o t i o n s
N a v i g a t e e m o t i o n s
i n i n t e r a c t i o n s
w i t h o t h e r s

4. E m o t i o n a l I n t e l l i g e n c e
i s t h e a b i l i t y t o , s a y ,
u n d e r s t a n d y o u r e f f e c t
o n o t h e r s a n d m a n g e
y o u r s e l f a c c o r d i n g l y .
0 3
SociaLady

5. 0 4
SociaLady
FIGURE OUT WHAT
YOU'RE FEELING
TAKE A MINUTE TO
YOURSELF
TAKE A LOOK AT
YOUR RECIPIENT
WHAT IS YOUR
PURPOSE...
A s s o c i a t e e a c h e m o t i o n t o
p h y s i c a l r e a c t i o n
E x p a n d y o u r e m o t i o n a l
v o c a b u l a r y
R o o t w h e r e t h e e m o t i o n i n
c o m i n g f r o m
C e n t e r y o u r s e l f
W a l k a w a y / e x c l u d e y o u r s e l f
f r o m t h e e m o t i o n a l t r i g g e r
L e t y o u r b o d y f e e l / p r o c e s s
t h e e m o t i o n
R e c o g n i z e t h e p e r s o n
y o u ' r e r e a c t i n g t o
R e c o g n i z e t h e i r e m o t i o n a l
s t a t e
E m p a t h i z e w i t h y o u r
r e c i p i e n t
F o c u s o n t h e o u t c o m e
E m p o w e r y o u r s e l f & o t h e r s
F i n d t h e b e s t e m o t i o n a l
s t a t e t o e n g a g e w i t h o t h e r s

6. 0 5
WHAT ARE YOU FEELING...

7. 0 6
h o w d o e s y o u b o d y f e e l
b o d y p o s t u r e
f a c i a l e x p r e s s i o n
v o c a l t o n e
P H Y S I C A L S I G N S
Be in tune with your emotions
w h e n d i d y o u r e m o t i o n a l s t a t e c h a n g e
w h a t h a p p e n e d
h o w d i d i t h a p p e n
T H E R O O T
SociaLady
t a k e a m o m e n t t o f e e l p h y s i c a l l y
h o w t h e e m o t i o n e f f e c t s y o u
F E E L I T
Self- awareness

8. 0 7
TAKE A BREATHER

9. 0 8
f o c u s o n y o u r b r e a t h i n g ( i n & o u t s l o w l y )
f i n d y o u g r a v i t y c e n t e r ( s i t u p r i g h t o r s t a n d u p s t r a i g h t )
b r e a t h i n a n d o u t f o r 5 s e c o n d s f e e l i n g a l l y o u r m u s c l e s
f o c u s o n y o u r b o d y a n d n o t h i n g e l s e
F I N D Y O U R C E N T E R
g e t o u t i n t h e o p e n o r t h e r o o m
g e t a w a y f r o m t h e e m o t i o n a l e s t a t e t r i g g e r
g i v e y o u r s e l f a m o m e n t t o b e a l o n e
W A L K I T O F F
f e e l t h e c h a n g e i n y o u r b o d y
l e t t h e c h a n g e t a k e o v e r y o u e m o t i o n a l s t a t e
p i c t u r e a n o t h e r e m o t i o n a l s t a t e & l e t i t i n f e c t y o u
F E E L I T
Be in control over your emotions
SociaLady
Self-management

10. 0 9
ACKNOWLEDGE OTHERS...

11. 1 0
a c k n o w l e d g e y o u r i n f r o n t o f s o m e o n e d i f f e r e n t
o t h e r s f e e l d i f f e r e n t l y
o t h e r r e a c t d i f f e r e n t l y
D I F F E R E N C E
r e c o g n i z e o t h e r s ' e m o t i o n a l s t a t e
p u t y o u r s e l f i n t h e i r e m o t i o n
r e l a t e t o t h e i r e m o t i o n
E M P A T H Y
a c k n o w l e d g e o t h e r e m o t i o n
b e a c t i v e & r e a c t ( c o v e r t h e e m o t i o n a l n e e d )
f i n d c o m m o n g r o u n d t o s t a n d u p o n
B E A C T I V E
Be aware of others & their emotions
SociaLady
Social
Awareness
LIKES
1500

12. 1 1
THE GOAL...

13. 1 2
l e a r n t o " r e a d t h e r o o m " - u n d e r s t a n d y o u r a u d i e n c e ' s e m o t i o n s t o
i n f l u e n c e t h e o u t c o m e
B E M I N D F U L
h o w d o y o u w a n t t o m a k e s o m e o n e f e e l & c h a n g e t h e i r e m o t i o n a l
s t a t e
w h i c h e m o t i o n c a n y o u u s e t o c h a n g e t h e i r s
a c t & c h a n g e ( w h a t y o u c a n c h a n g e )
m o t i v a t e
l e a d
B E T H E G A M E C H A N G E R
SociaLady
Social
Management
Influence others' emotional state

14. ALL EMOTIONS HAVE POWER
AND CAN BE USED TO
INFLUENCE AND MOTIVATE
Use positive & negatives emotions to your
advantage
SociaLady

15. 1 4
ANGER
S E L I M A
All emotions have power
c a n b e c o n s t r u c t i v e :
1 . p e r s o n a n g r y i s p r e s e n t
2 . s e n s e o f w r o n g d o i n g
3 . e n e r g y t o s o l v e a p r o b l e m
4 . b o o s t c o u r a g e
5 . n e e d f o r i m m e d i a t e a c t i o n
6 . m o t i v a t i o n f o r c e t o a c t
7 . a l w a y s h a s a p u r p o s e
ANGER is a motivation force
SociaLady
more optimistic
push on towards
goals harder
h o w t o e v o k e
" c o n s t r u c t i v e
a n g e r " :
1 . l i s t e n t o a n g r y
m u s i c
2 . t h i n k o f a
s i t u a t i o n y o u w e r e
a b i t a n g r y ( e . g .
t r a f f i c g o i n g
h o m e . . . )

16. 1 5All emotions have power
FEAR
S E L I M A
c a n b e c o n s t r u c t i v e :
1 . p e r s o n f e a r i s r e a c t i v e
2 . e l i m i n a t e s d i s t r a c t i o n s
3 . s h a r p e n s y o u r s e n s e s
4 . f o c u s o n p u r e t a s k s
5 . n e u t r a l i z e s o t h e r e m o t i o n s
FEAR is a compass to what is important
SociaLady
more focus
sharp senses
fuel
h o w t o e v o k e
" c o n s t r u c t i v e f e a r " :
1 . l i t t l e s t e p s t o
e v o k e f e a r
2 . s i t u a t i o n t h a t
y o u ' r e a f r a i d o f
3 . t h i n k o f a s c a r y
m o v i e

17. 1 6All emotions have power
SADNESS
S E L I M A
c a n b e c o n s t r u c t i v e :
1 . i s a r e f l e c t i v e m o m e n t
2 . b r i n g s p a s t r e f l e c t i o n
3 . d r i v e s t o c h a n g e
SADNESS is an inner mirror
SociaLady
introspection
reflection
h o w t o e v o k e
" c o n s t r u c t i v e
s a d n e s s " :
1 . r e v o k e a s m a l l
f a i l u r e i n l i f e
2 . s o m e t h i n g t h a t
w e n t w r o n g d u e t o
y o u ( y o u
c o u l d c h a n g e )

18. 1 7
HIGH ENERGY
SociaLady
Working with emotions' energy
LOW ENERGY
Negative Emotion Positive Emotion
A N G R Y
F R U S T R A T I O N
I M P A T I E N C E
I R R I T A B L E
A N X I O U S
O P T I M I S M
C O N F I D E N C E
R E C E P T I V E
E X C I T E D
E N T H U S I A S T I C
P R O U D
E X H A U S T E D
S A D
D E P R E S S E D
H O P E L E S S
T I R E D
C A R E F R E E
C A L M
P E A C E F U L
M E L L O W
P A S S I V E

19. 1 8
EMOTIONS AT WORK
SociaLady
ACCESS CHANGE
1 . I D E N T I F Y T H E E M O T I O N
2 . D E S C R I B E W H A T A B O U T T H E
W O R K C A U S E D T H E E M O T I O N
3 . D E S C R I B E W H A T A B O U T T H E
W O R K T H A T C A U S E D T H E W O R K
T O C A U S E T H E E M O T I O N
4 . E X P L A I N I M M E D I A T E & L O N G -
T E R M C O N S E Q U E N C E S O F T H E
E M O T I O N S T A T E
1. FIND WHAT TO DO TO ENHANCE OR
DECREASE THE EMOTION OR THE
CAUSE OF THE EMOTION
2. CHANGE THE WORK WHICH CAUSES
THE EMOTIONS
3. CREATE NEW GOALS/
EXPECTATIONS (NEW EMOTIONS IN
MIND)

20. KEYS
1. MAKE THINGS CONCRETE
2. FIND THE TRIGGER (PASSIVE OR ACTIVE)
FOR EMOTIONS @ WORK
3.USE THE BENEFIT OF THE EMOTION
YOU'RE FEELING (POSITIVE OR NEGATIVE)
SociaLady

21. SociaLady
THANK YOU!