Extreme Reference Makeover: Increasing Circulation to the Heart of Campus

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The document summarizes changes made to the Loras College Library to increase circulation to the heart of campus. The library relocated offices to a more central location on campus and rebranded the "reference desk" as the "Research Help Center" to make it more approachable. The library also increased outreach efforts like hosting events for first-year students and assigning each student a personal librarian. It implemented new ways for students to get remote research help like a chat widget and knowledge base to connect with librarians online. Going forward, the library plans to expand hours, have librarians available outside the library, and continually assess reference usage.

Educación

IPAL 2013

Extreme
Reference
Makeover:
Increasing Circulation to
the Heart of the Campus

Loras College Library

Office Space
Location, location, location

“Reference Desk”
becomes
“Research Help
Center”
What‟s in a name?

First-Year
Outreach
Getting out to bring „em in

Personal
Librarian
Putting a face to the Library

Library H3lp:
Chat &
Knowledge
Base (FAQ)
Remote connections

Chat: seasonal variations, but
increasing

Blueprints for
the Future
Where do we go from here?

 Genius bar
 Text-based chat
 Smart-phone apps
 More hours
 Librarians on the road (on campus, but
outside the library)
 Ongoing assessment of reference usage

Kristen Smith
Information Services Librarian
kristen.smith@loras.edu
Questions?
Julie Arensdorf
Instruction Services Librarian
julie.arensdorf@loras.edu

www.loras.edu/library

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