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Resident Center Culture & Management
              Relationship
Resident & Management Relationship
                                                                                                   University
   Local
                                                                                                   Extension
Community
                                                 Assessing                                         Programs
Relationship

                                                       Emotional
                                                       Wellbeing
                         Resident & Staff
                          Connectivity
                                                                                  Physical
                                                                                  Wellbeing
                                  Independent Living     Assisted Living

                 Social
               Connectivity               Building
                                     Sustainable Senior
                                       Academics                                       Spiritual
                                                                                       Wellbeing
                                         Engaged
                                       Communities
                                 Community
                      Vocational Living                    Skilled Living
                     Connectivity
                                                                            Intellectual
                                                                             Wellbeing
                                              Village
   World                                    Connectivity
Engagement
                                                                                                    Vocational
                                                                                                    Mentoring
RESIDENT ENGAGED              RESIDENT CARE COMMUNITY
COMMUNITY

   Village Connectivity         Emotional Wellbeing
   Vocational Connectivity      Physical Wellbeing
   Social Connectivity          Spiritual Wellbeing
   Resident/Staff               Intellectual Wellbeing
    Connectivity
POST ACUTE CARE CHANGES               WHAT IS BEING DONE?
   Quality of care in                   New Resident Care
    nursing homes must be                 Models
    addressed from all                   Pioneer Network
    angles:
                                         HatCH Model
   regulatory,
                                         Eden Alternative
   legal,
   advocacy, and                        Evergreen Model
   within the nursing home itself.
                                         To name a few models
Each person can and does make a difference :
• Relationship is the fundamental building block of a transformed culture
• Respond to spirit, as well as mind and body
• Risk taking is a normal part of life
• Put the person before the task
• All elders are entitled to self-determination, wherever they live
• Establish resident direction in goal setting and care;
• Re-organize and empower staff, focusing on responsibility,
 accountability and strong support to direct care workers (resident
 assistants);
• Enable resident choice in aspects of daily life significant to the
 resident, such as time getting up and going to bed; eating; naps; times
 out-of-doors; favorite pastimes; times and methods of bathing; content
 of meals and the ways meals are served;
• Emphasize the relationship between the resident and resident
 assistant as central to quality of life for both;
• Create opportunities for relationships between hands-on caregivers
 and residents by using consistent assignment of staff
   The Commonwealth        Culture change or a
    Fund 2007 National       resident-centered
    Survey of Nursing        approach to care
    Homes                   Holistic Model of Care
Categories of Nursing Homes, by Extent of Culture Change Adoption

                                                                                                  Culture change definition*
                                                                                                  completely or for the most part
                                                                                                  describes nursing home
                                                                         Culture Change
                                                                            Adopters
                                                                               31%


     Culture change definition*
     describes nursing home
     only in a few respects or not Traditional
     at all, and leadership is not    43%                                                                   Culture change definition*
     very committed to adopting                                                Culture Change               describes nursing home only in
     culture change                                                                Strivers                 a few respects or not at all, but
                                                                                     25%                    leadership is extremely or very
                                                                                                            committed to adopting culture
                                                                                                            change




* Culture change or a resident-centered approach means an organization that has home and work environments in which: care and all resident-
related activities are decided by the resident; living environment is designed to be a home rather than institution; close relationships exist between
residents, family members, staff, and community; work is organized to support and allow all staff to respond to residents' needs and desires;
management allows collaborative and group decision making; and processes/measures are used for continuous quality improvement.
Source: The Commonwealth Fund 2007 National Survey of Nursing Homes.
   We are striving for …age-friendly communities,
    policies, services, settings and structures support and
    enable people to age actively by:
     respecting their decisions and lifestyle choices;
     protecting those who are most vulnerable; and
     promoting their inclusion in and contribution to all
      areas of community life.
   Loneliness

   Isolation

   Depression
Figure 2. Resident-Directed Culture Change Principles
                                    Currently Under Way

  Percent indicating that they are currently implementing the following initiatives:




            Enable residents to      Actively involve       Fully implement                                        Currently
                determine         residents in decisions   “Bathing Without a                                    implementing
              their own daily   regarding their household/ Battle” techniques                                     ALL THREE
                schedules          neighborhood/unit^                                                          resident-directed
                                                                                                                   initiatives


^ Neighborhoods: Areas in which traditional nursing unit is broken down into smaller functional units,
in which ancillary services are shared with other neighborhoods; Households: Self-contained areas
with a full kitchen, living room and dining room, with a relatively small number of residents per household.
Source: The Commonwealth Fund 2007 National Survey of Nursing Homes.
Guiding Principles of Eden
             Alternative
   The three plagues of loneliness, helplessness and
    boredom account for the bulk of suffering among
    our Elders – FFC, Loneliness, Isolation & Depression

   An Elder-centered community commits to creating a
    Human Habitat where life revolves around close and
    continuing contact with plants, animals and children. It is
    these relationships that provide the young and old alike
    with a pathway to a life worth living.

   Loving companionship is the antidote to loneliness.
    Elders deserve easy access to human and animal
    companionship.
   Meaningless activity
    corrodes the human
    spirit. The opportunity
    to do things that we
    find meaningful is
    essential to human
    health.

   Medical treatment
    should be the servant
    of genuine human
    caring, never its
    master.
Figure 4. Culture Change Adopters Report Residents
                      Are More Involved in Decisions About Their Home

     Percent indicating that decisions are usually made by residents and staff jointly for the following:




               Creating              Planning            Decorating            Creating     Planning                     Developing
             schedule for             menus              communal            calendar for social events                  resident’s
                meals                                      areas             social events                                care plan


Culture Change Adopters = culture change definition completely or for most part describes nursing home. Culture Change Strivers = culture
change definition describes nursing home only in a few respects or not at all but leadership is very/extremely committed to the adoption of
culture change. Traditional = culture change definition describes nursing home only in a few respects or not at all AND leadership is less than
very/extremely committed to the adoption of culture change.
Source: The Commonwealth Fund 2007 National Survey of Nursing Homes.
   An Elder-centered community creates
    opportunity to give as well as receive
    care. This is the antidote to helplessness.
   An Elder-centered community integrates daily
    life with variety and spontaneity by creating
    an environment in which unexpected
    and unpredictable interactions and happenings
    can take place. This is the antidote to
    boredom.
   An Elder-centered community honors its Elders by
    de-emphasizing top-down bureaucratic authority,
    seeking instead to place the maximum possible
    decision-making authority into the hands of the
    Elders or into the hands of those closest to them.
   Creating an Elder-centered community is a never-
    ending process. Human growth must never be
    separated from human life.
   Wise leadership is the lifeblood of any struggle
    against the three plagues. For it, there can be no
    substitute.
Figure 6. Staff-Related Culture Change Principles Currently Under Way

Percent indicating that they are currently implementing the following initiatives:




          Consistent          Staff    Include direct     Include          Create        Currently
        assignment of     leadership care workers andcertified nursing self-managed   implementing
       certified nursing    training     residents     assistants in    work teams       ALL FIVE
         assistants to   opportunities   on senior resident-centered                  staff initiatives
          residents                     management    care planning
                                            team        sessions^


^ For instance, utilizing the “I Care” or “First Person” approach.
Source: The Commonwealth Fund 2007 National Survey of Nursing Homes.
Guiding Principles of Eden
           Alternative
   Modifications
       Housing is modified to meet senior needs
       Modifications are Affordable
       Equipment for Modification is Accessible
       Financial Assistance is Available
       Competent Assistance provided
Guiding Principles of Eden Alternative

   Aging In Place
    ◦   Housing is located close to
        services
    ◦   Services are Affordable and
        support senior to remain at
        Home
    ◦   Seniors are well informed of
        services to help them age in
        place
    ◦   Home-Care services are
        provided to support
        independence
    ◦   Respite care is provided on
        a “Care Sharing Model”
   Active ageing depends on a variety of
    influences or determinants that surround
    individuals, families and nations
       They include material conditions as well as social
        factors that affect individual types of behavior and
        feelings
       The interaction between these factors play an
        important role in affecting how well individuals age.
Gender




         Culture
   Chart Rehab          Adult Life              Older Age
           Early Life    Maintaining             Maintaining
           Growth &      highest                 independence
           Development   possible level of       and preventing
                         function                disability



                                                       Range of
                                                       Function
                          Disability Threshold

                                                 Rehabilitation and
                                                 ensuring the quality
                                                 of life
   Village Connectivity   Emotional Wellbeing

   Vocational Connectivity Physical Wellbeing

   Social Connectivity    Spiritual Wellbeing

   Resident/Staff         Intellectual Wellbeing
    Connectivity
   Clothing Room
   Donation Room
   Community Care
   An Artist and …
   ….his Cat “Rocky”
   Spiritual Connectivity & Expression
   Gardening for the Community
   Caring Connections – re-cycled cards
   Dough-Nations, social responsibility
   Music Man delivers Holistic Therapy
 Expand Clothing Closet (Activity has been operational
 since January, 2010)

    Sponsor and oversee a clothing donation and
    distribution program to provide appropriate
    clothing for residents in need.
    In addition to clothing – residents can use, radios,
    tape and CD players that you no longer need.
If the Walls of Ackert Park could Talk-!



History if music reverberates
through the walls
Lou & Rocky
Friends for over 15 years

…best plan for Lou’s
Rehabilitation




                            Rocky moves in with Lou-!
Families need a friend




Birthdays…or just a kind note, Dorothy is
there
Ackert Park sites along an old Trolley path
called Ackert Way. It serves as our Walking
Rehab Trail, connection to Community Gardens
and a place to shared nature with our
neighbors-!
Guiding Principles of Eden
                  Alternative
   Community Integration
    ◦   Housing design facilitates
        continued Integration of
        seniors into the Fabric of
        the Community
    ◦   Transportation services
        supportive to Greater
        Community
    ◦   Employment, Enterprise,
        and Volunteerism is
        supported throughout the
        Community
Guiding Principles of Eden
                 Alternative
   Living Environment
    ◦   Housing not Overcrowded
    ◦   Older people Comfortable
    ◦   Housing not in areas
        Prone to Natural
        Disasters
    ◦   Older people feel Safe!
    ◦   Financial Assistance for
        Housing Security
        measures
Guiding Principles of Eden
                 Alternative
   Living Environment in
    Veteran Administration
    ◦   Overcrowded SNF’s
        ◦ 1700+ in MO
    ◦   Older Vets in SNF’s
    ◦   SNF’s filled with MEN
        ◦ 11% of current Military are
          Women
        ◦ 36% more likely to use
          Rehab
    ◦   Greenhouse Model in
        Convent
Guiding Principles of Eden
                 Alternative
   Living Environment in
    Prisons
    ◦   Housing Overcrowded
    ◦   Older inmates @ risk
    ◦   Housing not an option
    ◦   Focus on their skills and
        natural abilities!
    ◦   Financial Assistance for
        Housing Security &
        Employment
Culture Change in Prison
        Educational and
         Offender Change                 Work and Vocational
            programs:                        Programs
   Adult Basic Education               Building Maintenance
   General Education Diploma           Roofing
    (GED)
                                        Siding
   Getting it Right Job Readiness
                                        Drywall Installation
   Stress and Anger Management
                                        Information Technology
   Intensive Out Patient Chemical
    Dependency                          Department of Natural
   Cognitive Behavioral                 Resources Forestry
    Treatment                            Workers
   Moral Recognation Therapy           Community Work Crews
    (MRT)                               Institutional Support Jobs
   Dog Training and Adoption
                                        Sustainability Jobs
    Program
Kendall Brune, PhD, MBA,
FACHCA
kbrune2339@gmail.com
314-757-0131

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Culture change resident relationship 2013

  • 1. Resident Center Culture & Management Relationship
  • 2. Resident & Management Relationship University Local Extension Community Assessing Programs Relationship Emotional Wellbeing Resident & Staff Connectivity Physical Wellbeing Independent Living Assisted Living Social Connectivity Building Sustainable Senior Academics Spiritual Wellbeing Engaged Communities Community Vocational Living Skilled Living Connectivity Intellectual Wellbeing Village World Connectivity Engagement Vocational Mentoring
  • 3. RESIDENT ENGAGED RESIDENT CARE COMMUNITY COMMUNITY  Village Connectivity  Emotional Wellbeing  Vocational Connectivity  Physical Wellbeing  Social Connectivity  Spiritual Wellbeing  Resident/Staff  Intellectual Wellbeing Connectivity
  • 4. POST ACUTE CARE CHANGES WHAT IS BEING DONE?  Quality of care in  New Resident Care nursing homes must be Models addressed from all  Pioneer Network angles:  HatCH Model  regulatory,  Eden Alternative  legal,  advocacy, and  Evergreen Model  within the nursing home itself.  To name a few models
  • 5. Each person can and does make a difference : • Relationship is the fundamental building block of a transformed culture • Respond to spirit, as well as mind and body • Risk taking is a normal part of life • Put the person before the task • All elders are entitled to self-determination, wherever they live
  • 6. • Establish resident direction in goal setting and care; • Re-organize and empower staff, focusing on responsibility, accountability and strong support to direct care workers (resident assistants); • Enable resident choice in aspects of daily life significant to the resident, such as time getting up and going to bed; eating; naps; times out-of-doors; favorite pastimes; times and methods of bathing; content of meals and the ways meals are served; • Emphasize the relationship between the resident and resident assistant as central to quality of life for both; • Create opportunities for relationships between hands-on caregivers and residents by using consistent assignment of staff
  • 7. The Commonwealth  Culture change or a Fund 2007 National resident-centered Survey of Nursing approach to care Homes  Holistic Model of Care
  • 8. Categories of Nursing Homes, by Extent of Culture Change Adoption Culture change definition* completely or for the most part describes nursing home Culture Change Adopters 31% Culture change definition* describes nursing home only in a few respects or not Traditional at all, and leadership is not 43% Culture change definition* very committed to adopting Culture Change describes nursing home only in culture change Strivers a few respects or not at all, but 25% leadership is extremely or very committed to adopting culture change * Culture change or a resident-centered approach means an organization that has home and work environments in which: care and all resident- related activities are decided by the resident; living environment is designed to be a home rather than institution; close relationships exist between residents, family members, staff, and community; work is organized to support and allow all staff to respond to residents' needs and desires; management allows collaborative and group decision making; and processes/measures are used for continuous quality improvement. Source: The Commonwealth Fund 2007 National Survey of Nursing Homes.
  • 9. We are striving for …age-friendly communities, policies, services, settings and structures support and enable people to age actively by:  respecting their decisions and lifestyle choices;  protecting those who are most vulnerable; and  promoting their inclusion in and contribution to all areas of community life.
  • 10. Loneliness  Isolation  Depression
  • 11. Figure 2. Resident-Directed Culture Change Principles Currently Under Way Percent indicating that they are currently implementing the following initiatives: Enable residents to Actively involve Fully implement Currently determine residents in decisions “Bathing Without a implementing their own daily regarding their household/ Battle” techniques ALL THREE schedules neighborhood/unit^ resident-directed initiatives ^ Neighborhoods: Areas in which traditional nursing unit is broken down into smaller functional units, in which ancillary services are shared with other neighborhoods; Households: Self-contained areas with a full kitchen, living room and dining room, with a relatively small number of residents per household. Source: The Commonwealth Fund 2007 National Survey of Nursing Homes.
  • 12. Guiding Principles of Eden Alternative  The three plagues of loneliness, helplessness and boredom account for the bulk of suffering among our Elders – FFC, Loneliness, Isolation & Depression  An Elder-centered community commits to creating a Human Habitat where life revolves around close and continuing contact with plants, animals and children. It is these relationships that provide the young and old alike with a pathway to a life worth living.  Loving companionship is the antidote to loneliness. Elders deserve easy access to human and animal companionship.
  • 13. Meaningless activity corrodes the human spirit. The opportunity to do things that we find meaningful is essential to human health.  Medical treatment should be the servant of genuine human caring, never its master.
  • 14. Figure 4. Culture Change Adopters Report Residents Are More Involved in Decisions About Their Home Percent indicating that decisions are usually made by residents and staff jointly for the following: Creating Planning Decorating Creating Planning Developing schedule for menus communal calendar for social events resident’s meals areas social events care plan Culture Change Adopters = culture change definition completely or for most part describes nursing home. Culture Change Strivers = culture change definition describes nursing home only in a few respects or not at all but leadership is very/extremely committed to the adoption of culture change. Traditional = culture change definition describes nursing home only in a few respects or not at all AND leadership is less than very/extremely committed to the adoption of culture change. Source: The Commonwealth Fund 2007 National Survey of Nursing Homes.
  • 15. An Elder-centered community creates opportunity to give as well as receive care. This is the antidote to helplessness.  An Elder-centered community integrates daily life with variety and spontaneity by creating an environment in which unexpected and unpredictable interactions and happenings can take place. This is the antidote to boredom.
  • 16. An Elder-centered community honors its Elders by de-emphasizing top-down bureaucratic authority, seeking instead to place the maximum possible decision-making authority into the hands of the Elders or into the hands of those closest to them.  Creating an Elder-centered community is a never- ending process. Human growth must never be separated from human life.  Wise leadership is the lifeblood of any struggle against the three plagues. For it, there can be no substitute.
  • 17. Figure 6. Staff-Related Culture Change Principles Currently Under Way Percent indicating that they are currently implementing the following initiatives: Consistent Staff Include direct Include Create Currently assignment of leadership care workers andcertified nursing self-managed implementing certified nursing training residents assistants in work teams ALL FIVE assistants to opportunities on senior resident-centered staff initiatives residents management care planning team sessions^ ^ For instance, utilizing the “I Care” or “First Person” approach. Source: The Commonwealth Fund 2007 National Survey of Nursing Homes.
  • 18. Guiding Principles of Eden Alternative  Modifications  Housing is modified to meet senior needs  Modifications are Affordable  Equipment for Modification is Accessible  Financial Assistance is Available  Competent Assistance provided
  • 19. Guiding Principles of Eden Alternative  Aging In Place ◦ Housing is located close to services ◦ Services are Affordable and support senior to remain at Home ◦ Seniors are well informed of services to help them age in place ◦ Home-Care services are provided to support independence ◦ Respite care is provided on a “Care Sharing Model”
  • 20. Active ageing depends on a variety of influences or determinants that surround individuals, families and nations  They include material conditions as well as social factors that affect individual types of behavior and feelings  The interaction between these factors play an important role in affecting how well individuals age.
  • 21. Gender Culture
  • 22. Chart Rehab Adult Life Older Age Early Life Maintaining Maintaining Growth & highest independence Development possible level of and preventing function disability Range of Function Disability Threshold Rehabilitation and ensuring the quality of life
  • 23. Village Connectivity Emotional Wellbeing  Vocational Connectivity Physical Wellbeing  Social Connectivity Spiritual Wellbeing  Resident/Staff Intellectual Wellbeing Connectivity
  • 24. Clothing Room  Donation Room  Community Care  An Artist and …  ….his Cat “Rocky”  Spiritual Connectivity & Expression  Gardening for the Community  Caring Connections – re-cycled cards  Dough-Nations, social responsibility  Music Man delivers Holistic Therapy
  • 25.  Expand Clothing Closet (Activity has been operational since January, 2010)  Sponsor and oversee a clothing donation and  distribution program to provide appropriate  clothing for residents in need.  In addition to clothing – residents can use, radios,  tape and CD players that you no longer need.
  • 26. If the Walls of Ackert Park could Talk-! History if music reverberates through the walls
  • 27. Lou & Rocky Friends for over 15 years …best plan for Lou’s Rehabilitation Rocky moves in with Lou-!
  • 28. Families need a friend Birthdays…or just a kind note, Dorothy is there
  • 29. Ackert Park sites along an old Trolley path called Ackert Way. It serves as our Walking Rehab Trail, connection to Community Gardens and a place to shared nature with our neighbors-!
  • 30. Guiding Principles of Eden Alternative  Community Integration ◦ Housing design facilitates continued Integration of seniors into the Fabric of the Community ◦ Transportation services supportive to Greater Community ◦ Employment, Enterprise, and Volunteerism is supported throughout the Community
  • 31. Guiding Principles of Eden Alternative  Living Environment ◦ Housing not Overcrowded ◦ Older people Comfortable ◦ Housing not in areas Prone to Natural Disasters ◦ Older people feel Safe! ◦ Financial Assistance for Housing Security measures
  • 32. Guiding Principles of Eden Alternative  Living Environment in Veteran Administration ◦ Overcrowded SNF’s ◦ 1700+ in MO ◦ Older Vets in SNF’s ◦ SNF’s filled with MEN ◦ 11% of current Military are Women ◦ 36% more likely to use Rehab ◦ Greenhouse Model in Convent
  • 33. Guiding Principles of Eden Alternative  Living Environment in Prisons ◦ Housing Overcrowded ◦ Older inmates @ risk ◦ Housing not an option ◦ Focus on their skills and natural abilities! ◦ Financial Assistance for Housing Security & Employment
  • 34. Culture Change in Prison  Educational and Offender Change Work and Vocational programs: Programs  Adult Basic Education  Building Maintenance  General Education Diploma  Roofing (GED)  Siding  Getting it Right Job Readiness  Drywall Installation  Stress and Anger Management  Information Technology  Intensive Out Patient Chemical Dependency  Department of Natural  Cognitive Behavioral Resources Forestry Treatment Workers  Moral Recognation Therapy  Community Work Crews (MRT)  Institutional Support Jobs  Dog Training and Adoption  Sustainability Jobs Program
  • 35. Kendall Brune, PhD, MBA, FACHCA kbrune2339@gmail.com 314-757-0131