Beth Kanter gave a presentation on leveraging social media ambassadors for foundations. She discussed identifying foundations' social media goals and audiences. Kanter covered evaluating which mainstream and niche social media channels foundations should use to engage with different audiences. She also talked about developing content strategies and measurable goals for social media, as well as monitoring engagement and the role of influencers. The presentation provided frameworks for foundations to improve their social media strategies and leverage ambassadors.
3. • Identify one step to
improve your brand
social media
strategy
• Identify action steps
to implement a
social media
ambassador strategy
Topics OUTCOMES
• Peer
Learning
• Interactive
• Practical
FRAMING
Introductions
and
overview
Your
Community
Foundation’s
Social
Media
Strategy:
Refresher
Social
Media
Ambassadors
-‐ Why
and
What
-‐ Insiders
-‐ Outsiders
Reflection
and
Action
Steps
Agenda
4. Who
is
in
the
room?
• Responsible
for
developing
Foundation’s
digital
strategy
for
brand
(Web
Site,
Email,
Social,
and
Mobile)
• Implements
brand
social
media
• Oversees
someone
else
on
team
who
implements
brand
social
• %
of
time
spent
on
social
media
as
part
of
your
job
• Use
social
media
as
an
individual
or
personal
brand
7. CRAWL WALK RUN FLY
Where is your community foundation?
Objectives and
audiences for social
part of Digital Strategy
Uses most mainstream
social channels as part
of content strategy, but
not consistent
Leader and employees
use social but lacks
ambassador strategy
Content Strategy,
Consistent Process for
basics
Uses niche social
channels
Informal Ambassadors
Strategy, Socially
Engaged Leaders/Staff
Some measurement
and learning in all
above
Digital Strategy
Development
Culture Change
Sporadic content
strategy and social
presence
Lack of social
media
ambassadors,
inside or outside
Multi-Channel Engagement,
Content Strategy, Internal
Process, and Measurement
Strategic pilots with
emerging social media
channels
Formal Ambassadors
Strategy – insiders/outsiders
Reflection and Continuous
Improvement
8. Think,
Write,
Share,
Pop
• Where
do
you
need
to
improve
in
using
social
media
to
get
to
the
next
level?
• What
is
your
burning
question?
11. MAINSTREAM
SOCIAL
MEDIA
CHANNELS
Facebook
Page
is
the
new
yellow
pages.
Simple
to
update and
largest
user
base.
Advertising
is
a
necessary
evil.
Your
audiences
wants
to
talk
to
a
real
person.
Twitter
is
great
for
this.
Also
good
for
reaching
influencer
audiences:
media,
journalists,
policy
makers,
etc.
Driving
traffic
to
web
site
and
other
social
channels
LinkedIn
is
great
for
professional
networking
for
both
individuals
AND
brands.
Potential
audiences
for
CF:
professionals
who
work
in
business,
nonprofit,
and
government.
People
are
consuming
video
content
more
and
more.
YouTube
influencersand
celebrities. Easily
repurpose
video
for
other
platforms, although
native
video
on
Facebook
performs
better.
12. Niche
Social
Media
Channels
Great
platform
to
connect
with
audience
that
appreciate
visual
content.
Leverage
hashtags,
geotagging
and
influencers
on
Instagram
in
your
topic
area.
Instagram
has
a
large
Gen
Z
and
Y
user
base.
Personal and
foundation
brands.
Good
for
Brands
with
a
lot
of
visual
content.
Easy
way
to
curate
content
from
your
programs
or
other
related
sources.
Big
user-‐
base
for
food,
fashion,
fitness,
and
other lifestyle.
More
discovery
vs
social
media.
Long
form
content,
online
magazine,
and
network
where
stories
are
shared
and
connected
with
audience.
Tech
influencers,
journalists,
and
growing
number
of
nonprofits/philanthropy.
Blogging platform
Tumblr
are
great
for
shareable
short-‐form
multimedia.
Popular platform
with
millennial
audience
and
micro-‐interest
communities. Some nonprofits
use
it
to
curate
and
share
repurpose
content
on
other
channels.
User
generated
news
links
and
votes
to
promote
stories
to
the
front
page.
Engaged
community
ofusers
comment
and
share.
13. Emerging
Social
Media
Channels
Live
video
streaming
mobile
app
that
allows
audiences
to
interact
with
brand
in
real
time
Messagingapp
that
allows
users
to
share
“snaps’
–
photos,
text,
video
with
friends
or
all
followers.
Largest
users
are
Millennials
and
GenZ.
Blab,
a
live
video
app,where
you
can
join
live
conversations
online
with
different
topics.
Popular
with
technology
crowd.
Many
more
but
my
head
just
exploded.
Follow
@girardinl on Twitter
14. Flickr
Photo:
graceinhim
• What
social
media
channels
will
help
our
community
foundation
reach
our
goals?
• What
social
media
channels
does
our
existing
audience
already
use
to
get
information?
• What
social
media
channels
does
the
audience
we
need
to
reach
use?
• What
are
our
“anchor”
social
media
channels?
• What
are
our
stretch
social
media
channels
where
we
have
the
capacity
to
listen,
experiment,
and
learn?
• Where
can
we
standout
and
get
value?
15. • Donors
• Supporters
• End
Users
of
Programs
PEOPLE
• Policy
makers
• Journalists
• Business
Leaders
INFLUENCERS
• Partners
• Local
Organizations
• State
and
National
ORGANIZATIONS
DEFINE
EXISTING
AND
POTENTIAL
AUDIENCE
• What
keeps
them
up
at
night?
• What
are
they
currently
seeking?
• What
social
media
channels
do
they
use
for
information?
• What
influences
their
decisions?
• What
influences
their
attitudes?
• What’s
important
to
them?
• What
makes
them
act?
23. Think,
Write,
Share,
Pop
• What
are
your
objectives?
• Who
is
your
target
audience(s)?
• What
is
your
content
strategy?
• What
do
you
need
to
measure
to
improve?
24. A
few
simple
tips
to
think
about
content
and
measurement
for
social
channels
25. ORGANIZING
THE
PROCESS
• Regular
meetings
to
brainstorm
and
discover
themes
• Idea
Dashboard
• Pre-‐Planning
and
batch
creation
makes
it
more
efficient
• Editorial
Calendar
• Organize
Content
Assets
• Evergreen
Content
27. Result Metrics AnalysisQuestion
Consumption Views
Reach
Followers
Does
your
audience care
about
the
topics
your
content
covers?
Are
they
consuming
your
content?
Engagement Re-‐tweets
Shares
Comments
Does
your
content
mean
enough to
your
audience
for
them
to
share
it
or
engage
with
it?
Action Referrals
Sign Ups
Phone
Calls
Does
your
content
help
you
achieve
your
goals?
Revenue Dollars
Donors
Volunteers
Does
your
content
help
you
raise money,
recruit
volunteers
or
save
time?
Measure
to
Improve
28. So
Many
Channels,
So
Little
Time
• Master
the
mainstream
platforms:
objective,
audience,
content
• Right
size
to
your
capacity
• Experiment
with
adding
niche
or
experimental
channels,
with
small
pilot
first
to
learn
and
incrementally
investing
based
on
results
• Repurpose
and
recycle
content
creatively
across
channels
• Measure,
learn,
improve
29.
30. • Snapchat
is
a
mobile
app
that
lets
users
share
photos
and
videos
that
are
deleted
in
24
hours.
• Snapchat
users
share
snaps
privately
with
a
few
friends,
or
as
stories
with
all
their
followers.
31. Launched
in
2011
100
million
users
6
billion
video
views
every
day
86%
of
Snapchat’s
users
fall
into
the
13
– 37
age
range
A
small
number
of
nonprofits/foundations
experimenting:
http://bit.ly/1RCI8n8
Cheat
Sheets
and
Tutorials:
You
Are
Never
Too
Old
To
Barf
Rainbows
http://www.bethkanter.org/snapchat-‐over50/
32.
33.
34.
35. Exercise:
WOOP
Your
Brand
Social
Media
Strategy
• Something
you
can
accomplish
with
Snap
Chat
or
other
channel
that
is
exciting,
challenging,
and
realistic
with
a
target
audience as
an
experiment
Wish
• The
best
result
from
accomplishing
your
goal.
Outcome
• The
obstacles
that
prevent
you
from
accomplishing
your
goal.Obstacle
• What is
your
action
plan?Plan
38. • Any
stakeholder
passionate
about
organization
• Shares
information
• Inspires
their
social
networks
to
take
action
39. The
Most
Valuable
Ambassadors:
Insiders
Believe
Community
Foundation’s
Work
Understand
Community
Foundation
Strategy
Subject
Matter
Expertise
Aligned
Professional
Networks
Know
the
Sector
and
Community
(Really
well!)
Already
Use
Social
40. Here’s
Why:
Trust
of
Nonprofit
Brands
Is
Eroding
42. Leadership
Profile
on
Social:
Benefits
• More
Trust
• Expanded
Social
Reach,
Engagement
and
Capacity
• Less
Risk
• Flexibility
• Perspective
• Professional
Learning
Socially
Engaged
Staff:
Benefits
43. Objective Value
Increase
employee
engagement
by
x%
by
end
of
fiscal
year
Improves
internal
communications, collaboration
Improves
loyalty, buy-‐in
to
mission
Decreases
burnout
and
turnover
Recruit
XX
number
of
social
media
ambassadors
by
launch
of
campaign
Free
up
communications
staff
time
for
more
strategic
planning
versus
doing
More
gets
done
Less
burden
on
existing
volunteers
or
staff
Increase
reach
by
xx%
by
end
of
the
fiscal
year
Increases
donors
to
campaign
Increases
the
number
of
email
prospects
Change
in
attitude
and
increased
trust
in
your
organization
xx%
by
the
end
of
the
fiscal
year
Percentage
likely
to
volunteer
or
donate
increases
Improve
relationships
with
existing
donors
and
volunteers
xx%
by
the
end
of
the
fiscal
year
Better
management,
more
stable
finances
Improve
engagement
with
stakeholders
xx%
by
the
end
of
the
fiscal
year
Better
feedback
and
ideas
for
innovation
Better
understanding
of
attitudes
and
perceptions
of
stakeholders
45. RWJF:
Foundation
Strategy
-‐ #cultureofhealth
“We
believe
that
striving
toward
a
culture
of
health
will
help
us
realize
our
mission
to
improve
health
and
health
care
for
all
Americans. ”
GOALS
Inform
Behavior
Change
Audience:
Grantees,
Researchers,
Policy
Makers,
Practitioners
54. Human
Rights
Watch
• Goal:
Impact
policy
change
• Leverage
individual
networks
of
over
200
staff
members
on
Twitter
• Social
media
policy
encourages
all
staff
to
participate
as
personal
brands
• Provide
training
and
support,
with
social
media
manager
providing
support
• Internal
coordination
via
listserv
• Provides
value
to
staff
for
content
curation
and
media
relations
56. How
can
I
create
a
routine
that
works
for
me?
How
can
I
be
strategic,
intentional,
and
authentic?
Getting Buy-In: Being Intentional, Habit Change
How
can
I
fit
social
media
into
my
crazy
busy
day?
57. 12 Word Social Media Personal Use
Don’t
Lie,
Don’t
Pry
Don’t
Cheat,
Can’t
Delete
Don’t
Steal,
Don’t
Reveal
Dos
and
Don’ts
59. Think,
Write,
Share,
Pop
• What
are
the
opportunities
for
using
staff,
board,
and
other
insiders
as
social
media
ambassadors?
• What
is
the
value
for
your
organization?
• Do
you
need
to
do
to
get
buy
in?
60. Your
community
foundation
also
has
plenty
of
“outsiders”
who
can
be
social
media
ambassadors
Why
not
put
them
to
work
as
social
media
ambassadors
and
boost
your
campaigns
or
programs?
Image:
NY
Times
63. • Staff
and
board
as
staff
social
media
ambassadors
• Recruited
well-‐known
and
aligned
ambassadors
to
promote
on
social
media
channels
• Recruited
pro
bono
volunteers:
PR,
Video,
Photography,
Content
• Activated
board
• Reached
out
to
aligned
partner
organizations
and
individuals
to
promote
on
social
media
channels
67. Social
Media
Ambassadors:
Facebook
• Use
tool
like
“Top
Fans “
to
identify
engaged
fans
and
research
them
on
Google
or
your
database
• Use
tool
like
ActionSproutto
gather
email
addresses
of
engaged
followers
via
FB.
• Ask
board/staff
to
share
link
to
landing
page
on
their
FB
profiles
and
post
on
Brand
Page
68. Social
Media
Ambassadors:
Twitter
• Review
brand
account
for
active
verified
users
• Use
a
Followerwonk or
SocialRankto
easily
sort
and
search
followers
• Create
a
Twitter
list of
your
best
prospects
and
cross
check
with
your
organization’s
database.
• Tweet
links
to
landing
page
to
sign
up
as
Social
Media
Ambassador
69. Social
Media
Ambassadors:
Instagram
• Use
a
free
tool
like
Social
Rank
to
filter
your
organization’s
Instagram
followers
by
keywords
in
their
bios,
hashtags
they
use,
their
location,
the
number
of
followers
they
have,
and
more.
• Create
a
photo
or
visual
invitation
about
becoming
a
social
media
ambassador
w/
link.
70. Social
Media
Ambassadors:
LinkedIn
• If
your
organization
has
a
group
or
page
on
LinkedIn,
scan
the
list
of
followers
to
see
if
any
influencers
jump
out.
• Review
your
network
on
your
professional
profile
on
LinkedIn
for
potential
prospects.
Ask
board
members
who
are
LinkedIn
to
do
the
same.
• Use
advanced
search to
search
by
nonprofit
interests,
location,
keyword,
or
company.
• Post
a
status
update
on
your
individual
LinkedIn
profile
or
organization
page
with
a
link
to
an
invitation
for
more
information
about
becoming
a
social
media
ambassador
for
your
organization
73. Social
Media
Ambassadors:
Recruit
• Overview
of
organization
and
campaign
• Role
of
social
media
ambassador
• Time
commitment
• Expectations
74. Social
Media
Ambassadors:
Communication
and
Coordination
• To
make
it
easy
to
keep
them
in
the
loop
• Campaign
updates
and
actions
75. Provide
A
Communications
Toolkit
with
Basics
• Overview
of
organization
and
campaign
• Talking
points
• Brand
and
Staff
social
media
accounts
• Hashtags
• Sample
FB
Updates
• Sample
Tweets
• Sample
LinkedIn
Updates
• List
of
collateral
materials
online
– logos,
important
links,
etc.
85. Exercise:
Getting
Started
Social
Media
Ambassador
Strategy
• Purpose:
How
can
a
social
media
ambassador
program
best
support
your
foundation’s
digital
strategy?
• Research:
Who
are
the
potential
social
media
ambassadors?
What
social
media
channels
will
you
research? How
to
make
it
manageable?
86. Takeaways:
• What’s
one
tip
or
technique
that
you
can
put
into
practice
to
improve
next
week?
Send
an
email
to
yourself
at
futureme.org
• Raffle
for
books