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Southwest Airlines 6 12 08[2]

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Southwest Airlines has achieved great success through creating a strong organizational culture focused on relationships. They prioritize building shared goals, knowledge and respect among employees. Key aspects of their culture include empowering employees, celebrating milestones, treating staff as their top asset, and blending management techniques with humor. Supervisors play an important role in coaching employees. Conflicts are seen as opportunities to strengthen relationships. Personal lives are incorporated into the workplace to foster strong bonds between staff.

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Southwest Airlines: A Culture Worth Understanding Prepared by Jim Messina, Ph.D Available at: www.jamesjmessina.com
The mission of Southwest Airlines ,[object Object],[object Object]
Southwest’s Commitment to its Employees ,[object Object],[object Object]
What Makes Southwest Unique? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Southwest’s Organizational Structure ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Decision Making Strategies ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Southwest’s Achievements ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Southwest’s Culture is Focused on Relationships ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Impact of Strong Relationships at Southwest ,[object Object],[object Object],[object Object]
Impact of Shared Goals at Southwest ,[object Object],[object Object],[object Object]
Impact of Shared Knowledge at Southwest ,[object Object],[object Object],[object Object],[object Object],[object Object]
Impact of Respect for Others at Southwest ,[object Object],[object Object],[object Object]
Southwest’s 10 Practices for Building High Performance Relationships ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Credibility & Caring Key to Southwest’s Culture ,[object Object],[object Object],[object Object],[object Object]
Role of Leadership in Southwest’s Culture ,[object Object],[object Object],[object Object],[object Object],[object Object]
Role of Supervisors in Southwest’s Culture ,[object Object],[object Object],[object Object],[object Object]
Role of Relational Competence at Southwest ,[object Object],[object Object],[object Object],[object Object],[object Object]
Get and Train Relationally Competent Individuals ,[object Object],[object Object],[object Object],[object Object]
Get and Train Relationally Competent Individuals ,[object Object],[object Object],[object Object],[object Object]
Training at Southwest ,[object Object],[object Object],[object Object]
Handling Conflict to Learn How to Improve Culture ,[object Object],[object Object],[object Object],[object Object]
Incorporating Personal Lives into its Culture ,[object Object],[object Object],[object Object],[object Object]
Incorporating Personal Lives into its Culture ,[object Object],[object Object],[object Object]
Using Agents as Boundary Spanners ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Using Agents as Boundary Spanners ,[object Object],[object Object],[object Object],[object Object]
Cross-functional Performance is Measured ,[object Object],[object Object],[object Object]
What do we learn from Southwest? ,[object Object],[object Object],[object Object]
References ,[object Object],[object Object],[object Object]
 

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Southwest Airlines 6 12 08[2]

  • 1. Southwest Airlines: A Culture Worth Understanding Prepared by Jim Messina, Ph.D Available at: www.jamesjmessina.com
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