Unit Competency : Construct and Ticket Domestic Airfares

1. CONSTRUCT AND TICKET DOMESTIC AIRFARES
Basic Reservation and Ticketing AMADEUS
D2.TTA.CL2.06

2. 2
To help avoid confusion with similar sounding consonants and
numbers, in March 1956 the International Civil Aviation
Organization (ICAO) adopted a standard phonetic alphabet for
aviation use:
a). ICAO Phonetic Alphabet : Airlines Industry
b). Airline Code
: Hotels, Travel Agency,
Operations, Restaurants,
Guides
c). Country Code or Other : Non-Specifically, General or Etc.

3. 3
Phonetic Alphabet
ICAO or The NATO

4. 4

5. 5

6. 6
International Air Transport Association
General Sale Agent (GSA)
Billing & Settlement Plan (BSP)
Sub Agent
Airlines
IATA accreditation greatly
simplifies the business
relationship between travel
agents and airlines.
On linesOff lines

7. 7

8. 8
A carrier neutral reporting/accounting system run by
IATA A network of approved Agents who issue Airline
Ticket on behalf of the Airlines A clearing instrument to
reconcile the sales by Agents to the Airlines that own
sales Travel Agencies
Definition

9. 9

10. 10

11. Amadeus uses codes to represent locations,
companies and equipment in the entries that
you use in Amadeus and in the displays that are
returned to you. Therefore, you need to be able
to interpret the codes you see and use.

12. The airline industry uses a system that identifies
each airport and city with a unique three-letter code. Each airline is
identified by a unique two-character code. With these codes, which
are administered by the International Air Transport Association
(IATA) and the International Standards Organization (ISO), you can
identify cities, airports and airlines. For more information, see
HE ENCODE or HE DECODE.

13. City
Airport
Country
To know the currency of country
State / province
(US, AU,CA,BR,AR only)
Airline
Equipment / Aircraft Type
Date Time
Check Time Difference
Entry for Encode Decode
DAN BRISBANE DAC DXB
DAN JOHN F KENNEDY DAC CDG
DC FRANCE DC AU
DC SWITZERLAND DC SA
DNS US DNS FLORIDA
DNA AIR FRANCE DNA LH
DNE AIRBUS DNE 747
DDLON
DDKWI 1130/DXB

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15. The Amadeus Information System (AIS) is a central source of reference information.
You can request information from AIS at any time.
Main topic list GGAIS
Amadeus functions supported by a specific airline GGPCA LH
List of telephone numbers of Airlines offices in Kuwait GGAMAKWLCL
List of telephone numbers of travel agent in Kuwait GGAMAKWAGT
List of Airlines having their own AIS pages GGAIR AIS
Information provided by a specific airline GGAIR LH
Airlines city information GGAIR LH JNB

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19. Here we describe the functionality of Amadeus Air, its displays and the
options you have to customize your requests. There are three types of
displays in the Air module:
Availability Display
An Amadeus availability display shows all flights with at least one seat
available for sale or waitlist, based on the transaction code and parameters
you use to request the display

20. Schedule Display
An Amadeus schedule display shows all flights
and classes operated by all airlines that submit schedule
information to Amadeus.
Timetable Display
An Amadeus timetable is a display of flights operating during a
specified one week period.
A timetable display shows all flights operating over a seven-
day period for a given city pair. If you do not specify a date,
the system uses the current date.

21. The display contains flights of all airlines for which schedule information is
submitted to Amadeus. You can also display the flights of airlines that do not
have a sales agreement with Amadeus. Timetable displays do not show
classes of service; therefore, you cannot sell seats directly from this display.
HELP PAGE: HE TN
Flights are ordered in the same hierarchy as for
availability displays.
Working with the Timetable Displays

22. 1 . Timetable display entry with date and city pair
2 . Timetable codes for days of the week
3. Seven-day date range beginning with the requested date
4. Dates of service for this flight

23. HELP PAGE: HE SN
An Amadeus schedule display shows all flights operated by all airlines
that submit schedule information to Amadeus. For airlines that have a
sales agreement with Amadeus, availability status codes by class of
service are included in schedule displays regardless of whether seats
are available.
Working with the Schedule Displays
Entries for Schedule Display
SN15DECKWIDXB Basic Schedule Entry
SN15DECKWIDXB/AEK Schedule for Specific Airline

24. HELP PAGE: HE AN
Working with the Available Displays
An Amadeus availability display shows all flights with at least one
seat available for sale or waitlist, for all airlines which have a
sales agreement with Amadeus. Based on the transaction code
and parameters you use to request the display.

25. Explanation for Line no. 3 from above
availability display

26. +1 means the flight arrives next day and -1 means arrives previous day)

27. Availability Entries
AN10NOVKWILON Display Availability by Date
AN10NOVKWILON/ABA Display Availability by Date & Airline
AN10NOVKWILON/ABA/CT Display Availability by Booking Class
AN10NOVKWILON/KC Display Availability by Cabin only
AN10NOVKWIJFK/XLHR Display Availability by Transit Point
AN10NOVKWIJFK/ABA/XLHR Display Availability by Transit point and Airline
AN18MARKWIDXB1500 Display Availability by departure time
AN10NOVKWILON/*ABA25NV Display Dual Availability

28. Follow up Entries
ACR25DEC Request Return Availability
MN Change Availability to next day
MY Change Availability to previous day
AC2 Change Availability to 2 days later
AC-5 Change Availability to 5 days earlier
MPAN Redisplay previous Availability
ACDXB Change Origin City
AC//PAR Change Destination City
AC/AEK Change to Specific Airline
DO2 Flight Information from Line no 2 of availability
DOBA156/01DEC Flight Information for specific Flight & Date

29. When you know that the Airline has Direct Access
Agreement with Amadeus you can use following airline
availability enter for that :
Some of the Airlines having Direct Access Agreement are:
AA, 9W, UA, DL, EK, GF, WY, UL
Carrie Prepared Display Seven Day Search
ANQR15DECKWINYC AN/15FEBKWIDXB
AN/15FEBKWIDXB/AEK
AN/15FEBKWIBOM/AKU/CL
(With Specific Class)

30. CHANGE TO AVAILABILITY
(AN) -TO
SCHEDULE
(SN) -TO
TIME TABLE
(TN)-TO
SCHEDULE (SN) ACSN TCSN
TIME TABLE (TN) ACTN SCTN
AVAILABILITY (AN) SCAN TCAN
Changing Display
Availability, Schedule and Timetable

31. 1. NON-STOP FLIGHT
A flight with no intermediate stops, and the same
flight number and aircraft.
2. DIRECT FLIGHT
A flight with intermediate stop(s), and the same flight
number and aircraft.
3. CONNECTING FLIGHT
A flight with intermediate stop(s), and a change of
flight number and aircraft.
4. CHANGE-OF-GAUGE
A connecting flight with intermediate Stop(s) and the
same flight number, but with a change of aircraft
type.
There are four different types of flights:
Flights of Types

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33. A Passenger name record (PNR) contains the details of a
passenger reservation and other information to
passenger trip .Each PNR consist of a collection of
information items called elements. Each PNR can
contain maximum 999 elements, but it must contain the
following Five Mandatory Elements:

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35. NO. Mandatory Elements Amadeus Entries
1 . Itinerary Element
AN15JUNKWIDXB/AKU See availabilities
SS1Y1 Sell Seat in Y Class & Line NO 1
2 . Name Element NM1PRINCE/MOHAMMEDMR
3 . Contact Element AP BKK 022872473-B A&F Tour Travel
4 . Ticket Arrangement TKOK
5. Received From RF PATRICKER
After you do above steps end (save) and retrieve PNR
Five Mandatory Elements to Create a PNR on Amadeus System
(Steps to Create PNR)

36. PNR may be created in your preferred steps
order however above order of the steps may be adopted:
SS1Y1 Short Sell
SS1YJ1 If Conx FLTS KWI-LON-NYC
SS1YJA1 IF connecting more than2
SS1Y1/PE Waiting list
SSKU301Y15JANKWIBOM1 Long Sell
For Help: HE SS

37. For Help: HE NM
Entry
NM1ALGHANIM/MOHD MR Single Name – Adult
NM1ALGHANIM/ALI (CHD) Single Name – Child
NM1ALGHANIM/ALI (CHD/01JAN05) Single Name – Child (Date of Birth)
NM1ALGHANIM/ALI(INF/ROSE/01JAN12)
One Adult and One Infant with
Same Family Name
NM1ALGHANIM/ALI(INFKHALDI/EMAN/01JAN12)
One Adult and One Infant with
Different Family Name

38. Entry
NM3ALGHANIM/A MR/B MRS/C MR 3 Adults with Same Family Names – One entry
NM2AlGHANIM/A MR/B MSTR(CHD) 1 Adult and 1 Child with Same family names
1/(INF/ROSE/1MAY12) 1 is adult
Add infant name having same Family Name
as passenger NO 1 after creating a PNR
1/(INFMOHD/ACK/1MAY08)
Add infant name having Different Family
Name as passenger NO 1 after creating a PNR
2/(CHD)
Add Child Tag for passenger number 2 after
creating PNR

39. 39
.
:
Telephone contacts entered in the PNR, except for the agency’s
telephone contact, are not sent to the airlines in the itinerary and
therefore are entered for the agency’s information only. If you want to
send the telephone contact information to the airline you must enter it
using an OSI (Other Service Information) element Enter the AP
transaction code followed by the telephone contact information and
the type of contact. The following are the indicators you can use
A-Travel Agency F- Fax Number Email Address Contact : APE-
B-Business H-Home Mobile Contact : APM-+

40. Explanation
Agency information from office profile
Home telephone contact in Nice
Business contact in Munich
Home contact in London for passenger
number one
Business contact in London for passengers 3
and 4
Entry
AP
AP NCE 04 92 49 65 78-H
AP MUC 89 456 234-B
AP LON 181 459 56 56-H/P1
AP LON 181 456 34 45-B/P3,4
APE-patrick@chehobo.com
APM-+66814410505
Contact Element

41. Ticketing Time Limit
The day and time, if applicable, that the PNR will be ticketed. If you use this
option, the PNR is placed on the time limit queue (Q8) at the date and time
specified.
TL
Automatic Cancellation of Itinerary
The system cancels the itinerary when the date in the entry is reached. The
cancellation takes place at 00:00 GMT time. If you add a date and time, the
cancellation takes place at local time. The date is mandatory, and the TKXL
can only be used at PNR creation time. You can modify the information at
any time or change the TKXL to another ticketing arrangement. There is no
queue placement after a TKXL.
XL
The reservation has been ticketed. Ticketed OK
Enter the TK transaction code followed by a ticketing arrangement indicator. If
you do not enter a date and/or time, the system defaults to the current date and
time.

42. Entry Explanation
TKTL10DEC Ticketing time limit for a specific date
TKTL11SEP/1400 Ticketing time limit for a specific date and time
TKTL10JAN-TEXT Ticketing time limit for a specific date & free-flow text
TKOK Ticketed element
TKTL10NOV/P1 Ticketing time limit element for a specific passenger
TKXL12NOV/1800 Automatic cancellation of the itinerary on a specific
date and time

43. 43
The received from element identifies the person making or
modifying a reservation. It is free-flow text and you can enter a
maximum of 69 characters. During PNR creation, the received
from element is displayed as the second line in the PNR. After
you end transaction, the received from element is no longer
stored on the face of the PNR, but moved to PNR history.
A received from element is required when creating a new PNR or
modifying an existing one. To create the received from element,
enter:

44. 44
End Transaction
When you have entered the five mandatory elements to create a PNR,
you must end transaction to file the record in the system. The table
below describes the entries you can make:
Entry Explanation
ET Ends transaction and files the PNR
ER Ends transaction and redisplays the PNR
ETK Ends transaction, files the PNR and changes the advice codes
ERK Ends transaction, redisplays the PNR and changes the advice codes
Ignore Transaction
When you ignore a PNR during creation, all elements are ignored and
any flight, bookings are returned to inventory.
IG Ignores the PNR and all additions or modifications
IR Ignores current update and redisplay PNR

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Other Service
Information
Special
Requests
Remark
Optional Element
OS SSR RM

46. 46
An OSI (other service information) element contains special information
regarding a passenger for passengers in the PNR that is sent to the Airline
that appear in the itinerary. An OSI element is not a service request and
does not require confirmation for the Airline. Unlike SSR element SSR
element do not result in the automatic placement of PNRs on queue if a
response is received from the Airline
OS EK PAX IS VIP Information for specific carrier
OS YY PAX IS VIP Information for All carriers
Other Service Information

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The table below describes some of the entries you can make
Entry Explanation
OSBACTCH NCE 04 87 65 67 34 H To advise a specific airline of a
passenger s home telephone contact
OSYYCTCH NCE 04 87 65 67 34 H To advise all airlines in the itinerary of a
passenger s home telephone contact
OSYY1CH/08 YRS/P2 Advise all airlines that a specific
passenger is a child and the child s age
OSANTKNO 09036101234555 Advise a specific airline of a ticket
number

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An SSR – Special Service Request is an application to an Airline to
provide a particular facility for a passenger or passengers. A SSR
request is made using an SR entry, which generates an SSR element in
the PNR and a request message to the Airline or Airlines concerned. An
Service request does require confirmation from the Airline and it result
in the automatic placement of PNRs on queue if a response is received
from the Airline.
Special Service Request
For Help HE SR
SRWCHR
SRWCHR/P2
Wheelchair request
To get wheelchair codes in Amadeus use help
page: GGCODEW

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Meal Request For Help HE MEAL
To Create an SSR element with mandatory free flow text, enter;
SR SPML – NO RED MEAT
Free Flow Text

50. 50
MEAL CODES IN SSR (CONTINUED)
----------------------------
CODE MEAL DESCRIPTION
---- ----------------
MOML MOSLEM MEAL
NFML NO FISH MEAL (LH SPECIFIC)
NLML LOW LACTOSE MEAL
OBML JAPANESE OBENTO MEAL (UA SPECIFIC)
RVML VEGETARIAN RAW MEAL
SFML SEA FOOD MEAL
SPML SPECIAL MEAL, SPECIFY FOOD
VGML VEGETARIAN VEGAN MEAL
VJML VEGETARIAN JAIN MEAL
VOML VEGETARIAN ORIENTAL MEAL
VLML VEGETARIAN LACTO-OVO MEAL
CODE MEAL DESCRIPTION
---- ----------------
B BREAKFAST
K CONTINENTAL BREAKFAST
L LUNCH
D DINNER
S SNACK OR BRUNCH
O COLD MEAL
H HOT MEAL
M MEAL (NON-SPECIFIC)
R REFRESHMENT
C ALCOHOLIC BEVERAGES COMPLIMENTARY
F FOOD FOR PURCHASE
P ALCOHOLIC BEVERAGES FOR PURCHASE
Y DUTY FREE SALES AVAILABLE
N NO MEAL SERVICE

51. 51

52. 52
To request a seat map with out PNR, enter; SM TG981/C/01JULBKKCHP

53. 53
Many airlines offer frequent flyer programs to passengers who travel
often on their airline. These programs vary from airline to airline, each
offering special features to their frequent flyers.
There are four frequent flyer transaction codes:
FFD Displays the name from the frequent flyer database
FFN Creates an SSR element in the PNR, for mileage accrual
FFA Creates the name and an SSR element in the PNR,
for mileage accrual
FFR Creates an SSR element in the PNR, for a redemption journey

54. 54
The table below describes the entries you can make
FFDTG-ZD20423 Displays the passenger name information for a
specific airline frequent flyer number.
FFALH-765467 Creates the name and SRFQTV element using
the passenger’s frequent flyer number.
FFNQF-0527984 Creates the SRFQTV element for an airline that
maintains it frequent flyer database in Amadeus.

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The table below describes the entries you can make
FFNQF-0527984/P1
Creates the SRFQTV element, for an airline that
maintains it frequent flyer database in Amadeus,
for a specific passenger.
FFNAF-1990901462,UA
Creates the SRFQTV element for a passenger
when the passenger is using an airline that has a
frequent flyer agreement with another airline.
SRFQTVKL-KLFREEFLOW
TEXT/P1
Create Manual Frequent Flyer SSR Element to
Accrue Mileage

56. 56
Remark elements contain additional comments or information
concerning passengers and their reservations.
The Amadeus System provides you with three types of remarks that
can be entered in the PNR. They are:
General Remark (RM)
Confidential Remark (RC)
Itinerary Remark (RIR)
General Remark
You use the general remark element to enter remarks in a PNR.
Any Amadeus user that has access to the PNR can read the
general remarks.

57. 57
A PNR can contain a maximum of 127 general remarks and
each remark can have up to 124 characters.
To create a general remark element, enter: RM PSGR ADV XNCL PENALTY
RP/NCE1A0900/
1 RM PSGR ADV XNCL PENALTY
>
Confidential Remark
You use the confidential remark to enter information that can only
be viewed in your office, or other branch offices that can view your
PNRs. You can add up to three additional office identifications in
your entry.

58. 58
Example adding an office identification: RCPARAF0203/CONFIDENTIAL TRIP
Itinerary Remark
You use the itinerary remark to enter additional information to be printed on the
itinerary.
Itinerary remarks added to the PNR, that are segment associated, appear
underneath their associated segment on the itinerary. Unassociated itinerary
remarks are printed at the bottom of the itinerary below all of the flight segments.
To create a confidential remark, enter: RC UNLISTED PHONEPAR78401838
RP/NCE1A0900/
1 RC NCE1A0900/UNLISTED PHONE PAR 78401838
>

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Following are the optional elements which can be entered in PNR
Airline User
RC ADVANCE TAKEN FROM PAX Confidential Remarks View by Your office
RIS KWD250.000 Service fee remarks for back office
accounting
RIR Please reconfirms your return itinerary Free flow Remarks (text) on itinerary
RIZ Service amount charged KWD 15.000 Free flow Remarks (text) on ITR
OP25DEC/ISSUE TICKET (free flow text)
Option for Reminder (An option element is
used to place a PNR on a specific office
on a specific queue on a specific date
(For more information use HE OP)

60. 60
Currently the US, Canadian and certain other customs API
(Advanced Passenger Information) programs require airlines to submit
Passport, Visa and flight information to customs. Today, this can be
handled in the PNR with the SSR PSPT. The rest of the information can
be collected by the airlines at check-in time.
However, US customs has also requested airlines to send additional data,
including destination address in the US, and additional information
concerning travel documents. In order to support these additional APIS
data requirements within reservation systems an IATA industry standard
has defined 3 new SSRS (DOCS, DOCO, and DOCA).

61. 61
To create an SSR containing NON-APIS passport information , must use the approved IATA format.
SRPSPT BAHK1-123456-GB-24FEB45-LEWIS/EDWARD MR-M-H.FREETEXT/P1
SSR For Passport Information (Non-APIs)

62. 62
The Advance Document Information System
SRDOCSBAHK1-P-THA-AB1816706-THA-19OCT74-M-14APR09-JIRACJAIKAN-KORNKAWIN/P1/S3
SR Transaction Code
DOCS SSR Code for Travel Document
BA Airline Code
HK Action Code (HK Only)
1 Number of Service Request
-P
Dash, Travel Document Type
I-Identity Card
P-Passport
-THA Dash, DOCUMENT Issuing Country
AB181670
6 -
Dash, Passport Number
-THA Dash, Passenger Nationalities
-9OCT74 Dash, DDMMMYY
-M
Dash, Gender Indicate
M- Male F- Female
MI-Male Infant FI-Female Infant
U-Undisclosed Gender
01JUL23 Dash, Passport Expiry Date
JIRACHAI Dash, Passport Surname
-KORN Dash, Passport Given Name
/P1
/S3

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67. 67

68. 68
Air Bus A380

69. 69

70. 70

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72. 72

73. 73
SRMOML/P2 Moslem Meal for passenger no 2
SRSPML-FREE FLOW TEXT Meal request – Special Meal
SRBSCT Bassinet Request for Infant
SM2 Seat Map Display for segment no 2
FFDQR-123456789
Frequent Flyer Name from the Airlines
Data
FFNQR-1234567890 Enter Frequent Flyer Number Automated
FFNQR-1234567890/P2 Enter FFN for passenger no
SRFQTVEK-EK123456789 Manual Entry for Frequent Flyer Number
SRFQTVBA-AA1234567/P1
Create an SSR element for Mileage
Accrual

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Entry Cancels
XE3 Individual element
XE5,6 Individual elements in the same category, separated by a
comma
XE3-6 A range of elements in the same category, separated by a
dash
XE3,5,8-12 A combination of individual and a range of elements in the
same category
Cancel the entire itinerary using one entry, enter: XI

75. 75
PNR Retrieval
RTPNRPNR Retrieve Booking (Reference) by Amadeus PNR
RT/ALSHATTY By Name
RT/B By starting alphabet
RT/ALSATTY*A By Name (only active PNRs only)
RT4 From the list
RT0 To return back to the list
LP/KU541/20DEC By flight number & date
LP6 From the LM list

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You can modify or cancel existing PNR elements. When you modify a PNR,
the system transfers the original elements to PNR history at end transaction.
When you cancel an existing PNR element, the system automatically
transfers the information to PNR history
use the transaction code XE to cancel.
PNR elements are divided into 3 category
1. Name Element
2. Flight Segment
3. Other

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78. 78
XE3 To cancel segments/elements number 3
XE3,5,7 To Cancel segments/elements number 3 and 5 and 7
XI To Cancel Amadeus Booking
3/RR To reconfirm segment
6/KWI WAFA 3344332-H Update phone element
SX To cancel Seat request
SBK To rebook all segment in K class
SBK3 To rebook segment number 2 in K class
SB25DEC3 To Change date to 25DEC for segment number 3
SO EK M DXBKWI
SO EK M 23DEC DXBKWI
SO YY F DXBKWI
Insert OPEN segment
2/(CHD) Add Child tag for passenger number 2
SIARNK Insert ARNK – Surface segment
DO3 or DOKU541 To check flight information

79. 79
HK - CONFIRMED SEGMENT
HL - WAITLIST SEGMENT
HN - WAITLIST (HOLDING NEED)
RQ -WAITLIST (FOR SEGMENT INTST)
TK - SCHEDULE CHANGE
RR - RECONFIRMED
KL - CONFIRMED FROM WAITLIST
UC - UNABLE TO CONFIRM
UN UNABLE, DOES NOT OPERATE
US - UNABLE TO ACCEPT SALE, HAVE WAITLISTED
HX - SEGMENT CANCELLED
NO - NO ACTION TAKEN BY AIRLINE
KK - CONFIRMED PK - PASSIVE SEGMENT
GK - GHOST SEGMENT (FOR PRICING ONLY)

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Steps Action Entry
1 Split Passenger Number 2 and 4 SP2,4
2 Received From RFPAX
3 File Split EF
4 Received From RFPAX
5 End & Retrieve ER
To Display list of Split PNRS = RTAXR
To Display PNR from the list = RT2 (No. from List)

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Amadeus Queues gives airlines, travel agencies and providers the ability to
send and receive PNRs that require action and to send and receive messages.
Using queues you can communicate with other offices and organize the
workload in your own office by accessing and creating queues for the
different tasks you have to perform. PNRs can require action for the following
reasons:
Confirmation of segments, services, options or seats from the waitlist
Change of responsible office
Change of flight schedule
Change in the ticketing arrangement
Expiration of a ticketing time limit
Changes in a group PNR

82. 82
:
1.
The Amadeus queue bank is divided into 2 types of queues :
1. Special Queues Divided into categories only
2. Dual Queues Divided into categories and date ranges
PNRs can require action for the following reasons:
Confirmation of segments, services, options or seats from the waitlist
Change of responsible office
Change of flight schedule
Change in the ticketing arrangement
Expiration of a ticketing time limit
Changes in a group PNR

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84. 84
The queue system sorts PNRs and messages into three areas
Queue
Numbers
are assigned automatically by the system. They
correspond to the type of action required in the PNR.
Queue
Categories
are a sub-division that divide PNRs in the same queue
corresponding to the exact action required in the PNR.
Date Ranges divide PNRs in the same queue and category
according to the date the action is required.
You can customize your queue bank. The categories can be deleted or
increased and the date ranges can be deleted or changed accordingly.
You can also delete an entire queue if it is not need by your office. Queue
0, 97 and the delay queue cannot be deleted. Although not mandatory, it
is recommended that you also have queues 1 and 3.

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The following queue bank is automatically activated for travel agencies:
Queue no Name Type
0 General Special
1 Confirmation Dual
2 Waitlist Clearance Dual
3 Options Special
4
Responsibility Change Special
5 Rates Special
7 Schedule Change Dual
8 Ticketing/Time Limit Dual
9 Other Airline Control Dual
12 Expired TKTL Special

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Queue Name Type
23 RQR Special
25 Multilist Special
26 Multilist Special
80 Prepaid Ticket Special
87 Groups Dual
94 Message - Customer Profile Special
95 Message (to be defined) Special
96 Message - Past Date Record Special
97 Message Dual
DLY/DAT - DLY/TIM Delay Date/Time N/A

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The following table is an example of how the categories
are shown for queue number one.
Queue Category Explanation
1 0 Confirmation - (default category)
1 Confirmation – Air
2 Confirmation – Hotel
3 Confirmation – Car
4 Confirmation – Tour
5 Confirmation – General
6 Confirmation - Special Services

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The following table is an example of how the categories
are shown for queue number one.
Queue Category Explanation
1 0 Confirmation - (default category)
1 Confirmation – Air
2 Confirmation – Hotel
3 Confirmation – Car
4 Confirmation – Tour
5 Confirmation – General
6 Confirmation - Special Services

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The categories of dual queues are divided into four date ranges.
The date ranges divide each category into four sections. When your queue
bank is activated, the date ranges are determined by the system as follows:
Date Dates Covered Example
D1 Today plus two days 01SEP - 03SEP
D2 Three to five days, from current date 04SEP - 06SEP
D3 Six to eight days, from current date 07SEP - 09SEP
D4 Nine days and beyond, from current date 10SEP onwards
Here is an example of a queue with four date ranges:
1437 21JAN
QUEUE....MADUL2410.......Q/TTL...ADDS...LQC...IW
Q 1.CONFO ..23JAN-26JAN-29JAN.
>

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Queue Handling
Queue Count Entries
You can make the following queue count entries:
QT Display total workload
QC Display workload in specific categories
In addition, Amadeus provides you with a queue count planner that
details the PNR totals for the ticketing, option and delay queues.

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Entry Starts
QS97 A specific queue
QSC1 A specific queue and category
QS8C1D1 A specific queue, category, and date range
Queue Processing Entries
You use the queue processing entries when you are in queue mode to
action PNRs or message in that specific queue.
Queue Start Entries
The queue start (QS) entries place you in queue mode and begin the
processing of a specific queue.
The table below describes the entries you can make:

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Entry Explanation
QN : Queue next removes the current PNR or message on queue and
displays the next PNR or message
QD : Queue delay ignores the current PNR or message, places it at
the end of the queue and displays the next PNR or message on
queue
QD1300 : Queue delays a PNR to a specific time
QD23JUN : Queue delays a PNR to a specific date
QI : Ignores the current PNR or message, places it at the bottom of
the queue and exits queue mode
QF : Ends transaction on the PNR and exits queue mode
QU : Redisplays a queue message

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Display the Queue Summary (all queues) QTQ
Display Q Count for all Queue having PNRs or
message in Them
QT
To start work on a Queue ( enter no8) QS8
To remove the PNR from queue QN
To move to next PNR in Queue QD OR IG
To exit from queue QI
To place PNR to specific queue no. QE50
To remove all PNRs from a specific Q no QR12
To Activate a Queue with 3 Categories QA50C3

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To add category in an existing Queue QAC50C2-3
To Delete a Queue QK50
To Ad name to a Queue QAQ50NAME
To delete Queue name QAN50
To Ad name to a category QAN50C1NAME
To Delete Category Name QAN50C1
To Remove all PNRs from Q70 Category 2 QR70C2
To transfer a booking to a different office QE/KWI1A0900/8C3
To send a general Message QE/KWIKT2269/97
To display Queue no. QC50CE
To Start working on Category 2 QS50C3

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The queue print (QP) entries allow you to print the PNRs or messages on queue.
If you use the QP transaction code without the R option, all items are
automatically removed from the queue when printed.
The following table describes the entries you can make
Entry Prints
QP1C1D1 All PNRs from a specific queue, category and date range
QPR8C1D1 All PNRs from a specific queue, category, date range and
retains the PNRs on queue
Queue Print Entries

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The queue place (QE) entry allows you to manually place PNRs and
messages on a queue. You can specify a queue number, category
and date range. When using the QE entry to place PNRs on queue, you
must first retrieve the PNR. When you place a message on queue it
must be displayed on your screen.
Queue Placement
QE8 A PNR on a specific queue
QE8C1 A PNR on a specific queue and category
QE8C1D1 A PNR on a specific queue, category and date range
QE/NCE1A0900/8C1D1 A PNR on another office’s queue, category
and date range

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For Help: HE FARES, GP DIS
Amadeus Fares and Pricing is a computerized air travel pricing
system. Its database stores millions of public and private fares
for hundreds of different providers. It can construct an unlimited
number of fares through a dynamic add-on processing facility
The Amadeus fares and pricing entries allow you to:
Display fares
Price an itinerary
Request fare rules and conditions
Request currency conversions
Calculate mileage for a route of city pairs

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Amadeus fares and pricing entries are divided into two types of transactions:
Fare Quote FQ
The Fare Quote transactions display information based on the data
contained in an entry. No PNR is required for these entries.
Itinerary Pricing
FX
The Itinerary Pricing transactions price a specific PNR itinerary. A PNR must
be present when these codes are used, or a PNR is created s a result of
the transaction.
Below is an example of an International fare display request from Kuwait to
London on BA
Fare Quote Display (FQD) Entry

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FQDKWILON/ABA/D10OCT FARE DISPLAY REQUEST
ROE 0.280524 UP TO 1.00 KWD Rate of Exchange and Currency
10OCT12**10OCT12 FARE REQUESTED DATE
/BA FARES FOR REQUESTED AIRLINE
If you do not specify an airline it appears as /YY
KWILON CITY PAIR
/NSP Normal and special fares
• NLX - normal and excursion fares
• CNX - companion, normal and excursion
fares
;EH Fares based on a specific global routing
indicator
/TPM 2894 Ticketed point mileage
This is the actual published mileage for the
route
/MPM 3672 Maximum permitted mileage This is the
maximum number of miles you can travel on
this route on this fare to avoid extra charges.

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COLUMN DESCRIPTION
LN Line number
FARE BASIS Fare basis
The fare basis code can give you information about the type of fare, type of
passenger, class of travel, minimum and maximum stay, reservation
restrictions, seasonality, and days of travel.
OW One-way fare amount
KWD Currency code
RT Round trip fare amount
B Booking class (Reservation Booking Designator)
Note: A plus sign (+) indicates that more than one booking class applies. Use
FQS to obtain more information.
PEN Penalty information.
Note: To see more penalty information, use FQN to check the fare note/rule.
For fares in markets that are not automated, this is always a plus sign (+).
DATES/DAY
S
The display contains up to two lines of date /days restrictions.
AP Advance purchase requirements
MIN Minimum stay restrictions
MAX Maximum stay restrictions

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FQDKWILON Display Fare for a Specific Sector - OW & RT
FQDKWIMNL/AQR
Display fare for specific Airline
FQDKWIMNL/AQR/D15DEC
Display fare for specific Airline and Date
FQDKWILON/IO
Display Fare for a Specific Sector on YY Carriers – OW
FQDKWILON/IR
Display Fare for a Specific Sector on YY Carriers – RT
FQDKWIMNL/AQR,GF,KU,EK
Display fare for multiple airline
FQDKWILON/ABA/IH
Display Fare for a Specific Sector on BA Carriers – ½ RT
NUC
FQDKWILON/AKU/R,-CNN Display Fare child with PTC
FQDKWICAI/AKU/R,-IN Display Fare Infant
FQDKWICAI/AKU/R,-ZZ Display youth fare
FQDKWILON/ABA/IR/D15AUG1
2 /R,01JAN12
Different Travel And Ticketing Dates – Future Date

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FQN1 Display Fare note of line 1
FQN1*LI Display list of Fare Note Paragraph.
FQN1*AP Display Specific Paragraph from line No. 1
FQN1*PE Display penalty paragraph from line no 1
FQR2 Display Routing Information on line No 1
Fare Notes: these are follow up entries of FQD

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Currency Convert
Convert from a NUC to a designated currency FQC37.87NUC/KWD
Convert from a designated currency to a NUC FQC10.000KWD/NUC
Convert one currently to another currency (USD to KWD) FQC100.00USD/KWD
Convert currencies up to 12 months in the past FQC100.00USD/KWD/15DEC11

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ITINERARY PRICING
FXP Fare quote a new or retrieved PNR, create a TST
FXT3 Select the fare on line 3 for all passengers
FXT4/P1 Select the fare on line 4 for passenger 1
FXT4/P2,3 Select the fare on line 4 for passengers 2 and 3
FXT1/P1,3//5/P2 Select different fares for selected passengers
FXP/P1 Fare quote passenger no.1
FXP/P1,2,5 Fare quote passengers 1, 2, and 5
FXP/P1-3 Fare quote passengers 1 through 3

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ITINERARY PRICING
FXP/INF Fare quote only infants
FXP/PAX Fare quote only non-infants
FQQ3 View the ticket image for the fare on line 3
TQT Display all TST
TQT/T1 Display TST number 1
TQT/T2 Display TST number 2

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INFORMATIVE PRICING
Below entries can be used to price itineraries without completing the
process of PNR. Fares can be quoted to class booked, child, infant and
best available fares
FXX
FARE QUOTE WITHOUT TST
FXX/S2,3 FOR SPECIFIC SEGMENT
FXA BEST AVAILABLE FARE
FXR
BEST AVAILABLE FARE AND REBOOK THE CLASS
FXA/KC -BUSINESS BEST AVAILABE FARE FOR CABIN
FXA/KF -FIRST CLASS
FXX/RCH FARE QUOTE FOR CHILD
FXX/RIN FARE QUOTE FOR INFANT

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STEPS TO ISSUE TICKET
1.FXP - FARE QUOTE FOR CLASS BOOKED
ORFXB – BEST FARE
2. FPCASH - FORM OF PAYMENT
3. FM0 - COMMISSION
4. FVKU - PLATING CARRIER
(IF PRESENT DO NOT INSERT AGAIN)
5. RFS;ER - REFERENCE AND ER
6. TTP OR TTP/T1 –TST WISE OR TTP/P1 – PAX WISE

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DISPLAY TST (TRANSITIONALY STORED TICKET)
AND TWD (ELECTRONIC TICKET)
TQT Display a TST
TQT/T1 Display a TST by TST number -1
TQT/T2 Display a TST by TST number -2
TWD Display E- ticket record from PNR
TWD/L6 Display E- ticket record from PNR referring
specific FA or FHE element. (L6)
TWD/TKT229-
1234567890
Display E- ticket record using ticket number
outside PNR

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VOID -ELECTRONIC TICKET (E TICKET)
STEP
1.
TWD/L6 - DISPLAY E TICKET FROM PNR
BY FA OR FHE LINE NO or
TWD/TKT125-1234567890 - DISPLAY E TICKET BY TICKET NUMBER
STEP
2.
TRDC/L6 VOID E TICKET from PNR by Fa
line number or
TRDC/TK-1234567890 VOID E TICKET by Ticket number
(without Airline code) or
TRDC/012345 VOID E TICKET from sales report
(012345 - sequence no.)

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Available Flight Passenger Name
Contact Element Ticketing Element
Received From Element
End Transaction
Process Reservation

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