How to Troubleshoot Apps for the Modern Connected Worker
DRM Issues & eReader Training
1. DRM Issues
& eReader Training
e-reading
at the library
Then and Now?
Aaron Kimberley and Kelly Bernstein
KULT Presentation November 2011
Hamilton Public Library
2. eBooks Offline
Library eBook Downloads
Users left stranded on the broken telephone?
Aaron Kimberley and Kelly Bernstein
KULT Presentation November 2011
3. eBooks Online
• One platform
– Android, iOS or BlackBerry.
• One app
– e.g., OverDrive Media Console
• Familiar process
– Download via Market, App World, App Store.
Aaron Kimberley and Kelly Bernstein
KULT Presentation November 2011
4. What’s old is new again
• Underneath the shiny exterior, users of
iOS and Android eBook apps
Download: EPUB eBooks (2007)
Via: Adobe Content Server 4 (2008)
Protected by: Adobe ADEPT DRM (2008)
Aaron Kimberley and Kelly Bernstein
KULT Presentation November 2011
5. Industry Partners & Friendly
Technologies
• Libraries benefit from technologies friendly to
competition in the marketplace.
– Adobe: ADEPT
• Vendor-agnostic
• Support for library loans
• Not tied to a single device
– IDPF: EPUB
• Free, open industry standard
• Near universal device support
Aaron Kimberley and Kelly Bernstein
KULT Presentation November 2011
6. Copy Protection: A Careful Balance
• Limit Copying
– Create impediments to copying which make
copying a waste of time for most users.
• Emphasise Value
– Convey a sense of value to the product or
commodity which isn’t inherent to the format.
• Encourage Legal Use
– Make the customer feel good about
participation in a vital creative sphere.
Aaron Kimberley and Kelly Bernstein
KULT Presentation November 2011
7. The Adobe DRM Equation
Licence
Publisher
issued to
Content
Server
X
On user download
On user registration
Library On changes to collection
Acquire Adobe
1 Account
Download Find eBook
via Digital 2 for Download
Editions
3
Aaron Kimberley and Kelly Bernstein
KULT Presentation November 2011
8. 2012: Where We Stand
• Supported by forward-looking partners
– OverDrive supporting Adobe ADEPT DRM on
all major portable reading platforms.
• Standardising on proven technologies
– Adobe Content Server and EPUB the solution
adopted by all non-proprietary vendors.
• Promoting Elegant Solutions
– Can’t beat the library ebook app as a free and
legal online reading solution.
Aaron Kimberley and Kelly Bernstein
KULT Presentation November 2011
9. The View From Here
• eBooks are here to stay
• Demand is ever-increasing
• Devices are constantly changing
Aaron Kimberley and Kelly Bernstein
KULT Presentation November 2011
10. Why Now?
• Device prices are relatively low
• eBooks are easy to buy,
getting easier to borrow
• Mobile technologies are in demand
Aaron Kimberley and Kelly Bernstein
KULT Presentation November 2011
11. The Result
eBook Usage - Jan 2010 to Nov 2011
January 2011, post
Christmas boom
Georgina Public Library’s ebook usage stats doubled
practically overnight from December 2010 to January 2011.
Aaron Kimberley and Kelly Bernstein
KULT Presentation November 2011
12. What it Means
Increased demand for : content
hardware
training
Increased
demands on staff
Aaron Kimberley and Kelly Bernstein
KULT Presentation November 2011
13. How to Cope
• Loan out eReaders
• Increase ebook budgets
• Educate your patrons
• Train your staff
Aaron Kimberley and Kelly Bernstein
KULT Presentation November 2011
14. Educate your Patrons
• Online resources
» downloadcentre.library.on.ca
http://www.overdrive.com/Solutions/Libraries/tour/Main.html
Aaron Kimberley and Kelly Bernstein
KULT Presentation November 2011
15. • Print resources
Getting Started Guides
originally created by
Essex County Public Library
(used with permission)
Aaron Kimberley and Kelly Bernstein
KULT Presentation November 2011
16. Seminars & In-Person Training
• eBook Seminars offered
– Very well attended
• Small Group
Kelly Bernstein
Hands-On eBranch Librarian
• One-on-One
Aaron Kimberley and Kelly Bernstein
KULT Presentation November 2011
17. What’s Next?
• Staff Training to date
» Initial webinars, PD days
» eReaders for experimenting
» One-on-One coaching
• Staff delivering public training
» In-depth “train the trainer” training
» Additional eReaders for demos
» Budget add’l staff hours for programming
* We all need to become ebook experts
Aaron Kimberley and Kelly Bernstein
KULT Presentation November 2011
18. Conclusions
• Technology is finally advanced enough to
allow ease of access and borrowing
• Public looking to libraries for training and
guidance – great opportunity!
• Keeping a step ahead of technology is
challenging, but very rewarding
• Chance to expand staff knowledge,
and build confidence
Aaron Kimberley and Kelly Bernstein
KULT Presentation November 2011
19. Questions?
Aaron Kimberley Kelly Bernstein
Electronic Resources Librarian eBranch Librarian
Oshawa Public Libraries Georgina Public Libraries
(905) 579-6111 ext. 5261 (905) 476-5762 ext. 121
akimberley@oshawalibrary.on.ca kbernstein@georgina.ca
