Atidan is a global IT firm established in 2005 that specializes in software development, technical support, and managed services. It has offices in North America, India, UK, and Singapore. The document provides details on Atidan's services, awards, infrastructure, leadership team, and case studies highlighting projects for clients in media, finance, logistics, and other industries.

1. Introduction

2. ATIDAN
Atidan is a global IT firm since 2005 with
presence in North America, India, UK and
Singapore.
We specialize in Software Development,
Technical Support and Managed Services.
Atidan has delivered hundreds of customer
engagements successfully for large
enterprises across the world.
We deliver projects using agile
methodology. Our pillars of success are
Technology, Processes and People. Atidan
commands high employee retention.
Atidan is known to be responsive, sharp and
honest.
UNITED KINGDOM
NEW YORK
PHILADELPHIA
MUMBAI
PUNE
OfficesAbout Us
HYDERABAD
SINGAPORE

3. SERVICES OFFERED
• Software Consulting, Development
• Applications Support, Cloud Services
• IT Staffing
• Network Data Center Design and Set up
• Migrations, Upgrades and Maintenance
• Offshore Development Center Set up
• Rapid recruitment and
Onboarding framework
• Flexible bank of hours with a
cross-trained talent pool
• Proven processes, tools and
reporting structure for offshore-
onsite delivery model

4. AWARDS AND ACCOMPLISHMENTS
▪ Atidan apps: Sold in 50 countries
What’s Hot
▪ Cloud Champions
Atidan is in Microsoft’s Cloud Champions Club
Amongst the first in India to build
gesture and voice based TV apps on X1
for Microsoft
Atidan was recognized by the Microsoft Small &
Medium Business Team for our work in the Cloud
at WPC 2015. We are preferred Microsoft
partners for SharePoint and Mobile
▪ Microsoft GOLD Partner
▪ High Tech ▪ In Apple’s Hot list
Atidan was listed in Top 120 Apps in
the business category for 18 months

5. • We give you lot of attention
Senior management is actively involved in project delivery, customer feedback.
Customers find us highly responsive and honest
• Atidan has successfully delivered hundreds of global assignments
To clients in North America and India over 10 years
• Premium clientele
Worked with several multibillion dollar companies. Often referred by Microsoft USA
• Experience. Gold certified partner
Deep expertise in high-end custom software development, business intelligence,
BigData and Mobile
• Stringent interview process, Industry certifications
95% of technical staff is certified by Microsoft, IBM, Cisco, industry equivalents
• World class Infrastructure, best practices, training
Latest software delivery tools, workstations and servers. Agile methodology and
framework. Partnership with Dell, Peer1, Others. STPI registered. Staff gets trained by
Microsoft, IBM , in-house technology leaders
STRENGTHS
Project,
Program
Managers
IT &
Network
Admins
Business
Analysts
Architects
Database
Devs
DBAs
Test
Analysts
Developers
User
Experience
Designers

6. Leadership
David Rosenthal
President
23 years in Marketing,
Business Development
and IT Management
Kartavya Chitalia
CEO and Global EVP
21 years in global
Software Delivery,
Product Development,
Management
Advait Chitalia
Director, Vice President
17 years in Entrepreneurship,
Product Management,
Marketing and Program
Management
Alka Selvakumar
Director
19 years in managing
human resource needs of
large software teams
Parag Rajadhyaksha
Executive Advisor
31 years in
Software Delivery,
Process Reengineering
and Consulting
Helen Berman
Vice President
35 years in client liaison,
program management and
training
Atidan Tech Atidan US Senior Team
Managing Partner
Managing Partner
Managing Partner

7. Hardware /
Communications
Infrastructure
Dedicated Internet
Leased lines (with
redundancy)
Global IPBX Phones
integrated with
Skype for Business
High Powered Dell
Server Farms for
Development and
Support Activities
World Cass Hosting
on Azure
Mumbai-Pune
Peer to Peer
High performance
Dell workstations
with Visual Studio
and TFS
ATIDAN INFRASTRUCTURE

8. w w w. a t i d a n . c o m
OFFICE LOCATIONS
PHILADELPHIA | NEW YORK | MUMBAI | PUNE | HYDERABAD | UK

9. CASE STUDIES

10. http://www.microsoft.com/casestudies/Case_Study_Detail.aspx?casestudyid=4000008387
ENTERPRISE COLLABORATION
CASE STUDY BY MICROSOFT
CASE STUDY
Microsoft and Atidan
helped editor team of
North America’s largest
publisher to collaborate
across 130 properties /
offices. It avoided
duplication of stories
amongst several other
advantages. Detailed
case study is available
on the Microsoft
website (follow the link)

11. • 8 Languages
• Hourly forecasts
• Intelligent News
• Special stats and Videos
• Intuitive, Visual
• Social Connect
WEATHER APP
FOR A PREMIUM WEATHER FORECAST COMPANY
CASE STUDY

12. AWARD WINNING APP
FOR ENTERPRISE DOCUMENT MANAGEMENT
CASE STUDY
• Atidan SharePoint Doc Explore is on Apple’s
hotlist for 1.5 years since launch
• Available on iPad, iPhone, Android,
Desktops and Windows 8
• Several thousand users across the world
• Improves productivity of enterprise
• Offers improved SharePoint document
management experience across devices with
a unique tree view
• Offers seamless cache and offline access
• Responds to gestures
• Integration with third party apps
• Dual search
• Related app: Project Server App for iPad
The only app in the world to allow instant
connection with Microsoft Project Server

13. Client
• Amongst the world’s largest media companies present in 90 countries
Business Need
• Atidan Technical Support of infrastructure supporting 200 + applications distributed across 3 data
centers and two cloud vendors
Atidan Role and Accomplishments
• Level 2, 3 Tech Support bound by SLA
• 24 x 5 + Weekend on-call Support
• Proactive health checks and support stabilization
• Long pending chronic problems were resolved by Atidan, improved customer satisfaction levels.
Over 7000 tickets resolved
• Time to resolve tickets kept continuously improving with the help of performance benchmarks.
Tickets queue reduced by 80% in the first 11 months of taking over support
• More than 90% of tickets were resolved within the next day.
• 20% of tickets were reduced with proactive monitoring and heath checks
• Besides support, helped customer in various areas including architecture, migration,
enhancements, quality assurance, technical and user documentation, new developments and
capacity planning
APPLICATION SUPPORT FOR 200 GLOBAL APPLICATIONS
FOR ONE OF THE TOP 3 GLOBAL MEDIA GIANTS
Case Study
Average Effort Per Ticket
Performance Benchmarking
25 people cross-trained developers 2 work shifts covering 8AM to 8PM 200 global applications support 24 x 7 Support

14. Background
• Large financial house provides broad range of financial services to
investors in commercial real estate-related assets and operates in North
America, Europe and Asia
• Atidan provides technical support for huge production databases
(up to 400GBs)
Activities
• Monitoring night batch processes
• Work on database alerts and failures
• Provide resolution within 30 min
• Prompt communication and escalation
Value added services
• Monitoring health of database
• Provide statistical inputs for performance improvement
• Documentation
• Team uses a help desk software – SysAid to maintain the service
requests & documentation
DATABASECONSULTINGANDSUPPORT
FOR A LARGE FINANCIAL SERVICES FIRM
Case Study
SQL Server 2005, 2008 Database Production Support 8AM to 8PM Coverage Proactive health checks

15. Business Need
While planning Exchange Migration project, client expressed that their on premise datacenter is not reliable for
production systems. They wanted to have maximum uptime for the ADFS farm.
Atidan Solution
 Atidan proposed Windows Azure cloud to the customer to setup Master Active Directory
and ADFS farm for Office 365 authentication requests.
 Create separate network subnet for Ethos servers
 Site to site VPN setup for secure communication between Windows Azure and Ethos network.
 Small and Medium size VM setup for Directory Sync and ADFS servers
 Configure Endpoints on Windows Azure to allow only required ports
 Additional DC setup with replication to Primary DC at Ethos network
Benefits
 Scalable and Flexible - easy to Scale UP or/and Down
 Highly reliable, provides maximum uptime
 Pay as you go model helps reduce cost
 Avoid upfront costs of purchasing hardware and Software
 Vastly reduced administration burden
Platform Audience Type Timeframe Key Highlight
Windows Server 2012 2000+ Internal Users 4 Weeks Infrastructure setup • Master Active Directory and Production systems on Cloud provides high
availability to services even if on premise datacenter is down
CASE STUDY
CLOUD MIGRATION
FOR A PHARMA CO. IN THE US

16. NETWORK DATA CENTER DESIGN & BUILD
FOR A FORTUNE 10 COMPANY
Atidan Deliverables
• Work closely with client’s core design team and vendors
• Develop a detailed project plan
• Analyze risks , perform detail risk analysis using different risk models and plan counter measures to effectively manage
the risks
• Track progress, participate in reviews and submit progress & status reports
• Design & Build specific documents which includes, Design Visio, Rack elevation, BOM, Configuration etc. required for
building the Data center
• Coordinate with Vendors including Hardware, Data Center, Circuit providers for stricter & tighter schedule adherence
CASE STUDY
Business Need
Integrate multiple divisions and reduce no. of DCs by building 5 core
DCs and number of regional DCs across the world.
Atidan’s Participation
Deploy a team headed by a Project Manager (PMP & Prince 2
certified) to oversee designing and building new Network DCs in
multiple countries across Asia Pacific regions.

17. ALERTS MONITORING, ANALYSIS AND REPORTING
FOR A LEADING LOGISTICS IT FIRM IN THE US
CASE STUDY
Client.
Top 100 Logistics IT Provider by Inbound Logistics magazine
for the fourth consecutive year
Business Need.
Customer’s Supply Chain Operating Network is designed to
give clients greater control over their global supply chains.
Capturing transaction data, across all trading partners, and
translating it into actionable information is key to driving
value out of the supply chain
Atidan’s Role.
Dedicated and highly trained data analyst team forms an
integral part of client’s global customer support. Team has to
monitor the flow of data transactions, alerts and accurately
translate them into actionable information in multiple data
formats. The information goes to client’s IT as well as their
direct clients. Atidan completed 0.6 million tickets in a year.
15 People Cross Trained Team 28000 hours billed 0.65 million tickets resolved in 2015 24 x 7 Support

18. w w w. a t i d a n . c o m
THANK YOU!