Personal and professional development playshops and corporate training on appearance, behaviour, and communication.

1. empowering individuals
for personal and professional development
workshops • personal sessions • keynotes
karen brunger, BHEc, AICI CIP
international image consultant and trainer
recipient of award of excellence
past-president of Association of Image
Consultants International
systems and products in over 65 countries
co-author of Executive Image Power and
Bushido Business
tel: 905.303.8636 fax: 289.304.0558
karenbrunger@imageinstitute.com
toronto . canada
www.imageinstitute.com

2. maximize your
success quotient:
optimize the
appearance,
behaviour, &
communication skills
of the people in your
organization
corporate training
International Image Institute, workshops
based in the Toronto area in
Canada, was founded by lunch ‘n learns
President Karen Brunger, an
internationally renowned Image keynotes
Consultant and Trainer.
With an ongoing commitment to Is your organization being, doing, or
value and excellence, we at the having all that is possible?
International Image Institute International Image Institute empowers
bring in-depth knowledge, people to move beyond limitations to
broad experience and a holistic recognize potential, embrace
approach to our services and possibilities, and intensify personal
products. power.
We create a safe environment
that promotes and inspires you
www.imageinstitute.com
to be your absolute best. For
karenbrunger@imageinstitute.com
the individual and organization,
the transformation can be
34 rachelle court
stunning, resulting in a stronger
vaughan . ontario
positioning in the marketplace,
L4L 1A6 . canada
a dramatic increase in golden
opportunities and a greatly
tel. 905.303.8636
expanded level of insight and
fax. 289.304.0558.
skills.

3. contents
about our programs 1
keynotes 2
lunch ‘n learn menu 3
executive image workshop 4
silver
gold
platinum
professional development program 7
personal change for personal power
the winning image
the etiquette edge
conscious communications
power presentations
about Karen 13
client comments 14
client list 15
workbooks 16

4. about our programs
It would be our pleasure to serve your organization.
Please feel free to complete our Organization Assessment, and contact us with your
requirements. The outlines included are guidelines only; we will tailor a program to
satisfy your particular objectives.
Karen Brunger, BHEc, AICI CIP, President
INTERNATIONAL IMAGE INSTITUTE INC
International Image Institute provides training that:
Builds skills that are transferable to Is motivational, inspiring, and
any situation. empowering.
Produces results -- shifts in Is conducted in a relaxed,
participants’ skills or attitudes are entertaining, and fun
observable and measurable. environment.
Develops positive attitudes and Incorporates advanced personal
promotes personal growth. growth technology such as neuro-
linguistic programming and
Facilitates enlightened energetic shifting when
communication and positive appropriate.
relationships.
Integrates logical left-brain with
Enhances professional image creative right-brain strategies for
appropriate for the individual and accelerated results.
the organization.
Has proven successful for almost
Incorporates interaction, three decades.
experiential exercises, and
demonstrations. Is tailored to the needs of the
organization and participants.
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5. keynotes with karen brunger
mirror, mirror on the wall
What does your reflection reveal about you?
You are invited to step into the reflection of your own looking glass. Explore the
dimensions of your image – what’s real, what’s possible, and what’s been stopping
you from taking yourself to the next level. It’s time for your image to be a true
reflection of all that you are – your power, charisma and potential!
standing ovation: bring your clients to their feet every time
Have you felt uncomfortable being the centre of attention, or avoided opportunities
to speak or present? Superior client service and communication skills involve more
than knowing what to say and what actions to take. Whether your audience is 1 or
1,000, in this keynote you will acquire the tools to engage, captivate, and motivate.
Discover what it takes for a positive, confident and powerful impact!
mind your manners; mastering civility
Good manners go beyond knowing what fork to use. How we
conduct ourselves with others and in the world is a measure of
our self-esteem, emotional awareness, and social
consciousness. Discover how to neutralize negativity, control
confrontations, and generate graciousness. In this keynote,
discover how to master ethics, civility and manners to achieve higher levels of
awareness, success and satisfaction.
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6. lunch ‘n learn menu
find your wow colours fake it ‘till you make it or
Have a mini-personal 3 steps for change
colour analysis, and
identify the palette A simple 3-step formula can assist in
that will always let you creating extraordinary relationships,
appear your best. confidence, and outcomes.
dress for who you can be how to be nice and what to do
when others are not
Dress with confidence
knowing you are Having good manners and following
appropriate and the rules of etiquette can help pave
effective – for your your way through unknown territory.
goals, your position,
and yourself.
the art of conversation &
networking
navigating the business lunch If you need to
schmooze so
When your you don’t lose,
business lunch these tips can
can be a deal- help you flow
maker or deal- through the experience with ease and
breaker, you effectiveness.
need to demonstrate your skills at
power dining.
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7. executive image workshop
Executive Image covers the A, B, C of
image:
Appearance
Behaviour
Communications.
Informative, motivational, and
entertaining; the workshop is delivered
in an upbeat, supportive environment
that provides personal coaching and
demonstration.
Participants receive personal
recommendations for an image with
impact that will lead to greater
professional success.
The following packages, Silver, Gold, and Platinum, can
be further tailored to your requirements.
An Organization Assessment, completed by the
manager, will assist in establishing the outcomes. A self-
assessment for participants is also recommended. The
completed assessment is sent directly to Karen, and is
kept strictly confidential.
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8. SILVER
Duration: 1 day. Outcomes:
Appearance (1/2 day) Treat others with courtesy and
respect, with cultural and gender
Optimize personal image awareness.
Identify points of self-sabotage and
Converse confidently in social-business
ways to avoid them.
interactions
Choose appropriate and best styles
Start, sustain, and finish a
and colours for wardrobe, hair, and
conversation.
makeup.
Choose appropriate topics and
Optimize professional image avoid inappropriate topics.
Dress appropriately for any
Communication (1/4 day)
professional situation. Identify the
parameters and distinctions Communicate clout, confidence and
between business, business casual, credibility
and casual.
Communicate confidence and
Incorporate best personal image establish credibility non-verbally.
into the image of the corporate
culture. Use internal techniques for positive
positioning.
Behaviour (1/4 day)
Communicate for a positive outcome
Behave with decorum and manners in
any situation Use words, tonality, and
mannerisms effectively and
Use appropriate business manners. powerfully.
Avoid social and business faux pas.
Interpret and manage verbal and
non-verbal communication.
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9. GOLD PLATINUM
Description: This includes everything in Description: This incorporates
the silver package, but also includes a everything in the Silver and Gold
half day of personal consultations. packages, and includes a Power
Each consultation is based on the Dining Tutorial, a “Mocktail” event, and
participant’s required outcomes, training on business etiquette.
allowing for more confidential or
personal information to be shared. This event is ideally done over lunch,
Participants are invited to bring but is not required. An additional cost
clothing for assessment. is required for lunch and mocktails. If
lunch is not included, arrangements
Duration: Additional half-day: Total: 1 will be made for place settings.
½ days
Duration: Additional half-day: Total: 2
Possible Outcomes: days
Maintain a high and appropriate Outcomes:
level of grooming and hygiene.
Competently conduct a business
Develop a positive body and self-
lunch.
image.
Use appropriate host / guest
Identify where and when to shop for
behaviour.
value in clothing and accessories.
Use appropriate table manners and
Identify what to look for in fit and
etiquette.
quality to achieve the highest
impact. Use proper techniques for difficult-
to-eat foods.
Furnish or accessorize an outfit
appropriately and elegantly. Apply the rules of etiquette for
planning and attending meetings.
Function effectively and act with
decorum at social and business Use appropriate telephone and
functions. electronic manners.
Manage personal attitudes and
business commitments.
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10. professional development program
Acquire executive polish. Let us handle your
corporate training. Our 6 day training program
can be conducted over a time span of up to 18
months, and for up to 12 people. Or, we would
be happy to tailor any of the following as a
seminar or workshop for your group.
The outlines that follow are presented for the
perspective of the participants.
Workshop in Australia
Image
Appearance
Behaviour
Communication
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11. day 1: personal change for personal power
Transform possibilities into probabilities and struggle
into ease. Move through limitations and create results
beyond what seems possible. Enhance personal
awareness, create the results you want, and achieve
higher levels of productivity, success, satisfaction, and
well-being.
Non-traditional, experiential, supportive, this program
incorporates personal awareness exercises and systems for transformation.
Objectives:
Identify personal beliefs and action tendencies.
Acquire strategies to manage time and stress.
Identify strategies to eliminate energy drainers, incorporate energy gainers, and
support energy maintainers.
Incorporate a 3 step formula for making change.
Design a vision for the future and list steps to achieving the vision.
Set action steps to achieve higher levels of self-esteem, charisma, and personal
power.
Expand awareness and insight in order to achieve more balance, fulfillment and
joie de vivre.
Identify at least 10 action steps for personal growth and professional
development.
Gain habits of top performers and high achievers.
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12. day 2: the winning image
How do you feel about your image? Totally confident? If your
image is holding you back rather than propelling you forward,
this is for you. You’ll receive personal recommendations for an
image with impact that will lead to greater success in both the
business and social arenas.
Informative, motivational, and entertaining; delivered in an
upbeat, supportive environment that provides personal coaching
and demonstration. This program may involve hair consultations
or shopping.
Objectives:
Identify the impact of image and ways to avoid self-sabotage.
Identify what to do and what not to do to achieve a high level image.
Choose appropriate and personal best colours for makeup, hair, and clothing.
Choose appropriate and best personal styles in clothing, accessories, and hair.
Dress appropriately for any professional situation, and incorporate best personal
image into the image of the corporate culture.
Achieve a pulled-together look that is credible, capable, trustworthy, and
powerful.
Manage your appearance and embrace a positive body image.
Acquire strategies and a plan for an effective, efficient, and empowering
wardrobe.
Identify where and when to shop for value in clothing and accessories.
Identify what to look for in fit and quality to achieve the highest impact.
Furnish or accessorize an outfit appropriately and elegantly.
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13. day 3: the etiquette edge
Are you a diamond in the rough? In this presentation,
you’ll acquire the professional polish you need to
increase your credibility and personal effectiveness as
well as garner the respect you deserve. You’ll develop
skills and confidence in introductions, power dining,
diversity manners and compelling conversation.
Knowledge-packed, experiential, and interactive, this
program is delivered in an upbeat, supportive environment that provides one-on-one
interaction, demonstration, and role playing. We incorporate a power dining tutorial,
and a mocktail “art of conversation” event.
Objectives:
Function effectively and act with civility and grace in business and social arenas.
Competently network at a business function from entrance to exit and follow-up.
Master the art of introductions and the effective use of spoken courtesies.
Execute appropriate greetings with remembering names, the perfect handshake,
and the exchange of business cards.
Start, sustain, and finish a conversation with ease and competence.
Converse on acceptable topics, avoid improper topics, and handle personal
questions appropriately.
Treat others with courtesy and respect, with cultural and gender awareness.
Apply the rules of etiquette for meetings, telephone, and email.
Employ appropriate host / guest behaviour.
Competently conduct a business lunch with appropriate table manners and
dining etiquette.
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14. day 4: conscious communications
Bump your communication skills up to a leadership level.
Dramatically improve your methods of communicating and
develop strategies to always maintain control of your response,
regardless of the challenge.
This challenging and non-traditional program is laid out in a
series of communication exercises that you complete as both a
coach and a student. You’ll leave with much more confidence
and clarity
Objectives:
Identify personal perspectives, and increase awareness of others’ perspectives.
Identify sabotaging communication and reframe into empowering
communication.
Use words, tonality, mannerisms, and personal energy effectively for positive
positioning and relationships.
Build rapport and develop positive relationships with warmth, empathy, respect
and courtesy.
Convey confidence and competence and establish trust and credibility through
verbal and non-verbal communication.
Develop strategies to consistently maintain control of the response, regardless of
the challenge.
Somersault challenging situations and conflicts into peaceful solutions.
Recognize personal communication style, and respond appropriately and
confidently to each of the four key communication styles.
Listen and read paralanguage effectively for appropriate response.
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15. days 5 & 6: power presentations
Do you have a burning desire to become a great
speaker and truly inspire your audience? We’ll identify
what separates the great speakers from the merely
mediocre. You’ll master these powerful presentation
tools that will heighten your performance, increase your
personal power and absolutely transform you into a
confident, riveting speaker.
This experiential, empowering and intensive program incorporates advanced
presentation techniques and one-on-one coaching for immediate feedback and
constant improvement. Audio-visual recording may also be used for feedback.
Objectives:
Identify points of presentation sabotage and ways to avoid them.
Follow an easy step-by-step system to develop a topic, objective, thesis, and
outline for impact and clarity.
Incorporate any of 20 tools to turn anxiety into exhilaration, and appear confident
in any public speaking situation.
Take charge of a room, project professionalism, and maintain composure and
control at all times.
Engage and hold an audience’s attention and close with power.
Master disruptions, and competently handle questions from the audience.
Move an audience to action and achieve the response you want.
Think on your feet, and create a powerful verbal and non-verbal delivery.
Develop and use visual aids professionally.
Set up the environment to minimize distractions and optimize results.
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16. karen brunger, BHEc, AICI CIP
experience spans 28 years. As an image
trainer, she has coached some of the
top consultants in the industry, and her
systems and products are in 68
countries. Karen has delivered
presentations across the United States
and Canada, as well as in Mexico,
Dominican Republic, United Kingdom,
Japan, Korea, China, Malaysia,
Singapore, India and Australia.
Karen’s corporate clients include many
Karen Brunger is Founder and President
of Canada’s Fortune 500. Her private
of International Image Institute Inc. and
clients have included executives,
international Past-President of the
entertainers, and politicians. She has
Association of Image Consultants
collaborated with renowned leaders on
International (AICI). She is a recipient of
image programs.
the international Award of Excellence.
Karen served as AICI’s international VP As well as teaching at numerous
Education for four years, where she was colleges, Karen is responsible for the
responsible for the standards of image Image Consulting Programs at George
training worldwide. She is also a Past- Brown College in Toronto and Langara
President of the Canada chapter of AICI. College in Vancouver. Karen is a
graduate of the University of Manitoba,
Media-trained, and a regular guest
the Fashion Institute of Technology, and
expert, Karen has appeared in most
the Seasons’ Academy of Colour
major print and broadcast media in
Analysis.
Canada, as well as in international
media. She is co-author of Executive Karen is known for her holistic,
Power Image and Bushido Business and transformational, inspirational approach,
is a contributing writer to Active her dynamic, entertaining, fun
Magazine. presentation style, and her open,
sharing, encouraging nature.
A pioneer in the industry, Karen’s in-
depth knowledge and broad
www.imageinstitute.com Programs page 13 of 16

17. client comments on presentations
“Karen’s sessions are “We were more than “Karen helped me to see
motivational, inspirational, satisfied with the profes- ‘the other end’ and to
enlightening and sional and high quality break the barrier which
empowering. She services you provided. stopped me from realizing
changes people’s lives.” – We found the session how I can really excel!
A.N., College Instructor highly informative and will Karen is truly stunning and
consider contracting your I strongly recommend
“Your presentation awed services again in the her, because she simply is
and educated, future.” – L.F., Richter a fabulous Image Expert
entertained and & Coach.” R.B., Zurich
challenged – a rare “…What you gave us was
combination.” – A.B., much greater… You “The instructor was
Canadian Professional visually proved the power fabulous. Marvellous
Sales Association of what you were saying – sense of humour and a
even to some potential really great speaker.
“Professional, powerful. A skeptics in the room – and Thank you so much!!”
‘must’ for any communi- in the most powerful and
cator.” – Dr. D.M. positive manner.” – V.H., “Very motivating with
Hear For Life hands-on training; I know
“Interesting, educational, I have learned
and at the same time “Exceptional techniques that I will
‘soooo’ exciting.” – I.G., presentation. Kept me benefit from career-wise.”
The Toronto School of interested at all times.
Business Informative and “Karen generated an
enjoyable too.” – P.S., environment that
“Thanks again for the promoted a relaxed
great workshop. It was Ministry of Corrections
learning situation and
truly the best presentation “That Karen Brunger is made people feel
workshop I have ever fantastic! Her enthusiasm comfortable enough to
attended.” D.E., radiates from her and ask questions. Excellent!”
Canadian Imperial Bank definitely inspires….This
of Commerce course has been very “An interesting and
motivating.” exciting day; the time just
“Very well organized; seemed to have flown
concise information; “Karen is an energetic, by….Karen proved herself
helped me to identify a dynamic speaker…makes to be a dynamic person-
number of issues that I the topic seem more ality. I recommend this
need to work on.” – Dr. reachable than similar course highly.”
K.B., Chiropractor books, seminars.”
www.imageinstitute.com Programs page 14 of 16

18. a select list of clients
Advance Planning Government of Canada Price Waterhouse
Allergan (Human Resources PricewaterhouseCoopers
Association of Image Development) Professional Organizers in
Consultants International Grafton-Fraser Inc. Canada
Bayer Pharmaceuticals Halton and Peel Professional Promotional Product
Big Carrot Executive Network Professionals of Canada
BMO Harbinger Communications QData
Business & Industry Service Hawk Communications Red River Community College
Centre Hear For Life Richmond Hill Employment
Canada Deposit Insurance Herzing Institute Resource Center
Corporation Hill & Knowlton Richter
Canada Life Assurance House of Seasons Rotman School of
Canadian Federation of Human Resources Professionals Management
University Women - Oakville Association of Ontario Roy Speed & Ross
Canadian Food Service Humber College of Applied Arts Ryerson University
Canadian Network of Makeup & Sciences School of Makeup Art
Artists Humber College Conference & Schulich School of Business
Canadian Professional Sales Seminar Services Scotiabank
Association Imperial Optical Canada Scott’s & Sizzler Ltd.
Canadian Society of Club Institute of Internal Auditors Seneca College of Applied Arts
Managers L.A.A. Seminars & Tech.
Career Development Institute Learning Annex Sheridan College of Applied
Cedara Software Corp. Leo-Pharma Inc. Lexmark Arts & Technology
Centennial College Marvel Beauty Schools Simcoe County Board of
Conference & Seminar Match Fashion Centre Education
Services Max Brown International SWET Advancement Centre,
Certified General Accountants Microsoft Kuala Lumpur
– Peel Chapter Muskoka Sands Resort The Federation of Image
CIBC Network For Learning Consultants, United
Club Tutto Mio, USA Office of the Superintendent of Kingdom
Colours Financial Institutions Tops ‘n Trends
Constellation College of Ontario Bar Association Toronto Board of Education
Hospitality Ontario Chiropractic Toronto School of Business
Edith Serei International School Association Town of Collingwood
of Esthetics Ontario Health Records United Church of Canada
Elite-Minds Executive Solutions Association Universal Flavours
Environics Communications Ontario Home Economics University Women’s Club
Federation of Image Association Venus Beauty Supplies
Consultants Ontario Hospital Association Village Park Retirement Home
Focus Management Group Ontario Institute of the Waterloo Board of Education
Genesys Purchasing Management Women in Capital Markets
Genworth Association of Canada Women in New Roles
George Brown College PartyLite York University
Girl Guides of Canada Patheon Pharmaceuticals Young Professionals Association
Peel Board of Education of Canada
Phizer YWCA
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19. workbooks
The following workbooks are available for sale. Any workbook can be modified to
the organization’s requirements.
These books are co-authored by Karen
1 – 9 copies: $30 CAD
10 – 24 copies: $25 CAD
25 + copies: $20 CAD
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