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MANN, URRUTIA, NELSON, CPAS
& ASSOCIATES, LLP
Are you ready for 2014 and beyond?
 Healthcare Outlook
 Challenges
 Opportunities
Affordable Care Act (ACA)
 Passed in March 2010

 The Patient Protection & Affordable Care Act
 The Health Care & Education Reconciliation Act
Aims to:
 Increase quality & affordability of health
insurance
 Lower the uninsured rate
 Reduce the costs of healthcare
Delivery
 Health insurance marketplace

 Increase coverage
Covered California
 California is first in the nation to implement
Exchange
 Impact will be realized well into 2014 or 2015
 Qualified health plans offer narrow networks
 Significantly smaller than originally projected
 50% fewer providers and hospitals than
traditional networks
Who benefits?

 Current Medi-Cal providers
 Close proximity to Medi-Cal population

Who does not?

 Providers with extensive commercial
patients unlikely to contract with Exchange
 PPO-contracted medical groups may
experience significant burden complying
with QHP requirements without:
 Robust EMR systems
 Quality initiative experience
 Care management programs
The ACA is estimated to expand healthcare
insurance coverage to 30 million
people, nationwide.
 Growth is expected to be upwards of 4 million
in California
Medicaid expansion
 Medi-Cal to expand
 Includes everyone under the 133% federal poverty
level
 1.63 million enrollees in 2014 – 2015
 Due to decreasing reimbursement, physicians cannot
participate as much as they would like, limiting
access to care for Medi-Cal participants
 ACA to boost payments for two years, but how many
physicians will change their payor mix to
accommodate a temporary rate increase
Increased demand for services
 Baby boomer generation
 In 2011, baby boomers crossed the 65 year old
threshold
 Represent more than 75 million people
 Over 65 population to triple between 1980 and
2030
 Pre-existing conditions a thing of the past
 There will be more demand for
services, previously unavailable
Physician shortages already expected prior to the
implementation of the ACA
 The Balanced Budget Act of 1997 froze the number of
Medicare-supported positions in hospitals at 1996
levels
 The Association of American Medical Colleges released
a study back in 2010 that indicated the following
shortages:
 63,000 physicians by 2015
 91,500 by 2020
 130,600 by 2025
While primary care physicians will be greatly
impacted, the following specialties will also
see significant shortages by 2020
 General surgery: 21,400
 Ophthalmology and orthopedic surgery: 6,000
each

 Urology, psychiatry and radiology: 4,000 each
Steps taken by the ACA to address shortage
 Redistribute some unused residency slots
 Increase funding for the National Health Service
Corps
 Sends residents to practice in Health Professional
Shortage Areas

 Still not a substitute for raising the residency
cap
What about California?
 2015 will see us with a shortage of between 3,000 –
5,000 physicians
 Primary care accounts for 2,000 of that shortage
 California Medical Association wants to build more
medical schools
 But it takes roughly 10 years to educate a physician
 Current legislative focus is based on expanding the
role of mid-level providers, in the treatment of
patients
 Mandates within the Affordable Care Act for primary care
physicians called for increased reimbursements in 2013
 Overall, medicare reimbursement rates have continued
to decline

 In 2017, over 500,000 physicians working in group practices
will begin receiving bonuses or penalties based on
performance:
2015

Those physician groups with 100+ physicians can switch to this new
payment system as early adopters

2016

Physicians in groups between 10 and 99

2017

Smaller practices (≤ 9 physicians)
California
 Medi-Cal decreasing reimbursements in
response to budget cuts
 A basic office visit pays $18 to $24, but is
scheduled to fall to $14 to $15 with cuts
legislated due to state budget problems
 ACA to boost payments for two years
 Whether physicians are willing to change
their practice mix based on such a temporary
promise remains to be seen
Ever increasing pressures
 Security and stability
 Work-life balance

 Government encouragement to form more integrated
models
 Increasing administrative costs
 Shrinking referral bases
 Competing against larger, more sophisticated
marketing budget
Many concerns are alleviated, or are not an issue
 Security and stability
 Work-life balance
 Chance to be involved in one of the integrated
models
 For some this is an attractive alternative
 No more dealing with ever changing
healthcare environment

 Relax, take it easy
 Maybe semi-retirement is more preferable
 Consider becoming an employed physician

 Get paid based on your productivity and
focus on what matters most – patient care
 Values for practices are stronger than they have been in
several years
 Selling your practice can support your retirement or
transitioning to an employment opportunity
 Merging your practice can add needed support from other
providers and management teams
 Go Big! Creating larger, more efficient groups can lead to
better opportunities to negotiate
 Valuations are a great tool in planning for the future
 Knowing what your practice is worth, and knowing what
it could be worth five or ten years down the road is a
powerful planning tool
 It’s also a great part of a “Practice Check Up”
 Successful strategies for physicians who seek to
remain in private practice
 Premium pricing and new revenue
opportunities
 Optimizing practice revenue
 Align with other physicians in independent
practice
 Leveraging digital media
 Not the isolated physician practice model, that
most think
 Not limited to small numbers of wealthy, privatepay patients
 Concierge elements can be added by identifying
“premium” services that patients are willing to pay
for out of pocket
 Same-day appointments
 Longer appointments
 Nutrition and weight-loss supervision
 What these models have in common is a willingness
to explore what “extras” patients are willing to pay
for
 It is important to ensure that these fees are
structured so as not to run afoul of various
requirements
 Benefits aside from identifying another source of
revenue?
 Reduced malpractice insurance rates
 Greater job satisfaction, because they can
practice the way they were trained
 Every dollar on the table
 Expand or reduce the workforce
 Finding the right setting for service delivery
 In-network or Out-of-network
 Flex-time
Given the shortage of physicians, potential
increased patient load and the ever increasing
demands of patients
 There is more patient business than a physician
alone can handle
 Look to healthcare extenders if you have not
already
 Physicians do not have time to see every patient
for every malady when there are extenders that
can handle low priority care
 Grow workforces to leverage extenders
 Shift to a “micropractice” model minimizing the
number of staff members to reduce overhead
and maximize revenue
 A physician with no employees is likely to earn
less top-line revenue, but to retain a much
higher percentage
 A larger practice with may employees may have
higher gross revenues, but much lower profit
margins
 One key element private practice physicians need
to weave into their business strategy is optimizing
revenue by identifying the right practice setting
 Visiting in residential settings
 Client/patient workplace
 Pharmacies/malls
 For surgeons and other physicians who perform
procedures, it is critical to analyze the revenue
implications of the place of service
 Physicians whose practices include Medicare beneficiaries
have three options to consider
 Accepting only Medicare payments
 Requiring beneficiaries to pay additional amounts up to a
“limiting charge” of 115% of the physician fee schedule
 Opting out of Medicare participation altogether
 In the private insurance marketplace, the question to consider
 Contract with insurers and accept contracted
reimbursement rates
 Bill out-of-network and seek the usual and customary
reasonable reimbursement
 It is essential for doctors to analyze the revenue
implications of accepting contracted amounts versus
out-of-network billing
 It is worthwhile for physicians to revisit questions of
payor mix and contract status periodically
 Factor in the amount saved in terms of both time
and money if you and your staff did not have to
navigate the paperwork that is required to maintain
traditional Medicare and other insurance
relationships
 Extended and flexible practice hours (including
urgent care clinics) are emerging bright spots for
private practice physicians
 The time savings and faster access to quality care is a
premium that many patients will readily pay for
 It should also be noted that expanding access to care
is a cornerstone to the patient-centered medical
home, which will may adversely impact those who
choose not to implement such a model, in the future
When we look at the intent of healthcare reform, one of its
goals is to provide continuity of care
 Episodic care is a thing of the past
 Outcome is everything
 Need a methodology to manage an individuals progress
from sickness to health
 This is why comprehensive care platforms such as
Accountable Care Organizations were given life within
the ACA
 Independent practitioners must find other ways to
communicate with other independent groups to provide
continuity of care
 With federal Stark and Anti-Kickback laws limit the
ability of physicians to generate income from referring
ancillary services, it is not only legally permissible but
essential for physicians in private practice to develop
ongoing relationships with other physicians
 Basis of a healthy informal network is mutual, reciprocal
trust and respect among a group of physicians
 Although the process of coordinating with other private
practice physicians may sound like a small thing, in an
era of competition with larger, more closed
networks, these relationships are essential




For some physicians, informal referral networks may be
insufficient, and physicians should consider the benefits of more
formal physician networks such as independent physician
associations (IPA’s) to Group Practices Without Walls (GPWW’s)
 These affiliations allow physicians to enjoy the benefits of
collective strength, while maintaining the autonomy
afforded by private practice
We have seen a growing use of various IPA models, from
subspecialists joining together to negotiate with managed care
entities to multi-specialty configurations
 One key advantage frequently achieved with greater success
through larger IPA’s is negotiating leverage with payors
 In the GPWW model, physicians create a central business entity
(in California, a professional medical corporation) that can
contract on their behalf with payors though a single tax
identification number
 As long as certain conditions are met, physicians can utilize
the GPWW arrangement to share in ancillary revenues
without violating Stark and Anti-Kickback constraints
 IPA’s and GPWW’s are only two of a growing number of options
likely to emerge for independent physicians to collaborate
 There is growing interest in using a patient-centered
medical home model to coordinate across specialties
through the use of shared care coordinators




Regardless of the model used, physicians working together are a
force to be recognized in negotiating contracts, but also in
controlling costs
 In 2010, physician/clinical services were 20% of the National
Health Expenditures
 That includes all the overhead costs of running a
physician practice, along with the physician compensation
When negotiating with vendors, networks control costs of the
individual practices within the network
 How much could networks of this nature, in partnership with
insurance companies, control of costs that exist outside of the
network or networks?
For physicians who are willing to look at other
ways to leverage digital interfaces with patients
and prospective patients, connectivity presents
critical opportunities to leverage in independent
practice
 Electronic Medical Record Systems (EMR)
 Telehealth
 Online marketing
 EMRs have been around since the 1980’s
 Some of the cost issues were alleviated through the HITECH Act
 Provided incentives for implementing systems, and
 Will penalize practices that do not implement them, through
decreased medicare reimbursement
 For some it might seem worth non-compliance given the ever
increasing steps necessary to demonstrate “proper”
implementation
 There are still problems with the cumbersome nature of most
systems, and their inability to directly communicate with one
another
 EMR systems when integrated with billing and scheduling
systems present an excellent opportunity to look deeper into
the analytics that describe the nature of your practice
 For independent primary care and specialty practices
alike, telehealth is a frequently overlooked and
underexploited practice component and revenue
opportunity
 Some limitations
 Current state of the law generally prohibits
physicians from initiating treatment of patients
who reside permanently in jurisdictions where the
physician is not licensed
 All that California law requires is a synchronous or
asynchronous visual component, rather than mere
telephone or email contact
 At the present time, the limited availability of Medicare and
health plan insurance reimbursement has meant that telehealth
is largely a concierge fee opportunity
 Still, enabling patients to receive evaluations, therapeutic
recommendations, and (in some cases) prescriptions via the
Internet has powerful possibilities
 For patients who are travelling or far from the physician’s
office, telehealth can enable patients to avoid the necessity of
finding a new local practitioner

 Even for local patients who are simply busy with work or other
obligations, telehealth can represent a way to maintain the
physician-patient relationship without the inconvenience of
travelling to and waiting for an office appointment
 For elderly patients or others with limited mobility, telehealth
can represent an efficient way to sustain a relationship without
the challenge of travel to the office
 In recent years, a host of tools (such as digital stethoscopes)
have emerged as a way to allow for the transmission of needed
diagnostic information
 While physical relocation or periodic travel to medically
underserved regions are ways that independent physicians can
take advantage of insufficient primary care and subspecialty
access, telehealth holds the potential of a less drastic way to
tap into new markets
 Telehealth opportunities may be particularly attractive in
communities that lack particular service lines or specialties on
the ground


Most physicians have the experience of “googling” their own names and
finding endless physician directories on websites like Vitals.com and
Healthgrades.com



These directories show up prominently in internet search results because they
are “optimized,” meaning that their web pages are built and linked in a
manner to ensure prominent placement, on both computers and smartphones



As more and more patients rely on internet searches to find particular
expertise, SEO presents a meaningful opportunity to showcase physician
websites and unique service lines or other differentiating aspects of physician
practices



An optimized website represents a vehicle to increasing the number of
potential patients a practice can reach, and, in the process, increasing revenue



We have seen clients use SEO effectively to promote distinct practice focuses,
pricing, and testimonial


A recent study indicated that 72% of the adult population uses
social media



Most of you are familiar with one or more social media tools
 Facebook
 LinkedIn



 Twitter
 Instagram

Pinterest

One or more of these, with a unified, focused voice can benefit to
your practice by:
 Creating and/or maintaining informal physician networks
 Build and maintain your patient base through strategic
communications that gives good, sound health advice
For more information and suggestions on how
to affect positive change in your practice, visit
our site at www.munhealthcare.com. Navigate
to the Resources tab on the left hand side of
the page and download a copy of our coauthored white paper “10 Essentials for
Survival in Private Practice Medicine.”
MANN, URRUTIA, NELSON, CPAS
& ASSOCIATES, LLP

ABOUT THE
FIRM

330 N. BRAND BOULEVARD, SUITE 1190
GLENDALE, CALIFORNIA 91203
T. 818.956.1681 F. 818.956.0409
WWW.MUNHEALTHCARE.COM

Mann, Urrutia, Nelson, CPAs (MUN CPAs) is a full-service CPA
firm with offices throughout California. In addition to offering
traditional accounting and tax services, our Glendale Office
specializes in providing healthcare specific consulting, which
includes best business practices for healthcare offices, fair
market compensation analysis, financial forecasting for
physician recruitment, and valuation services to support
practice acquisitions.
JEROME FRENCH, CPA, CVA

PRESENTER
INFORMATION

SENIOR MANAGER
MANN, URRUTIA, NELSON, CPAS & ASSOCIATES, LLP
330 N. BRAND BOULEVARD, SUITE 1190
GLENDALE, CALIFORNIA 91203
T. 818.956.1681 F. 818.956.0409
E. JWF@MUNCPAS.COM

Jerome is a Certified Public Accountant and Senior Manager in
our Glendale office. As head of the Healthcare division of MUN
CPAs, he has over 15 years experience in both accounting and
healthcare consulting. Jerome has been with our Firm since
1995 and has also earned the designation of Certified Valuation
Analyst.

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The Impact of Healthcare Reform

  • 1. MANN, URRUTIA, NELSON, CPAS & ASSOCIATES, LLP
  • 2. Are you ready for 2014 and beyond?
  • 3.  Healthcare Outlook  Challenges  Opportunities
  • 4. Affordable Care Act (ACA)  Passed in March 2010  The Patient Protection & Affordable Care Act  The Health Care & Education Reconciliation Act
  • 5. Aims to:  Increase quality & affordability of health insurance  Lower the uninsured rate  Reduce the costs of healthcare
  • 6. Delivery  Health insurance marketplace  Increase coverage
  • 7. Covered California  California is first in the nation to implement Exchange  Impact will be realized well into 2014 or 2015  Qualified health plans offer narrow networks  Significantly smaller than originally projected  50% fewer providers and hospitals than traditional networks
  • 8. Who benefits?  Current Medi-Cal providers  Close proximity to Medi-Cal population Who does not?  Providers with extensive commercial patients unlikely to contract with Exchange  PPO-contracted medical groups may experience significant burden complying with QHP requirements without:  Robust EMR systems  Quality initiative experience  Care management programs
  • 9. The ACA is estimated to expand healthcare insurance coverage to 30 million people, nationwide.  Growth is expected to be upwards of 4 million in California
  • 10. Medicaid expansion  Medi-Cal to expand  Includes everyone under the 133% federal poverty level  1.63 million enrollees in 2014 – 2015  Due to decreasing reimbursement, physicians cannot participate as much as they would like, limiting access to care for Medi-Cal participants  ACA to boost payments for two years, but how many physicians will change their payor mix to accommodate a temporary rate increase
  • 11. Increased demand for services  Baby boomer generation  In 2011, baby boomers crossed the 65 year old threshold  Represent more than 75 million people  Over 65 population to triple between 1980 and 2030  Pre-existing conditions a thing of the past  There will be more demand for services, previously unavailable
  • 12. Physician shortages already expected prior to the implementation of the ACA  The Balanced Budget Act of 1997 froze the number of Medicare-supported positions in hospitals at 1996 levels  The Association of American Medical Colleges released a study back in 2010 that indicated the following shortages:  63,000 physicians by 2015  91,500 by 2020  130,600 by 2025
  • 13. While primary care physicians will be greatly impacted, the following specialties will also see significant shortages by 2020  General surgery: 21,400  Ophthalmology and orthopedic surgery: 6,000 each  Urology, psychiatry and radiology: 4,000 each
  • 14. Steps taken by the ACA to address shortage  Redistribute some unused residency slots  Increase funding for the National Health Service Corps  Sends residents to practice in Health Professional Shortage Areas  Still not a substitute for raising the residency cap
  • 15. What about California?  2015 will see us with a shortage of between 3,000 – 5,000 physicians  Primary care accounts for 2,000 of that shortage  California Medical Association wants to build more medical schools  But it takes roughly 10 years to educate a physician  Current legislative focus is based on expanding the role of mid-level providers, in the treatment of patients
  • 16.  Mandates within the Affordable Care Act for primary care physicians called for increased reimbursements in 2013  Overall, medicare reimbursement rates have continued to decline  In 2017, over 500,000 physicians working in group practices will begin receiving bonuses or penalties based on performance: 2015 Those physician groups with 100+ physicians can switch to this new payment system as early adopters 2016 Physicians in groups between 10 and 99 2017 Smaller practices (≤ 9 physicians)
  • 17. California  Medi-Cal decreasing reimbursements in response to budget cuts  A basic office visit pays $18 to $24, but is scheduled to fall to $14 to $15 with cuts legislated due to state budget problems  ACA to boost payments for two years  Whether physicians are willing to change their practice mix based on such a temporary promise remains to be seen
  • 18. Ever increasing pressures  Security and stability  Work-life balance  Government encouragement to form more integrated models  Increasing administrative costs  Shrinking referral bases  Competing against larger, more sophisticated marketing budget
  • 19.
  • 20. Many concerns are alleviated, or are not an issue  Security and stability  Work-life balance  Chance to be involved in one of the integrated models
  • 21.  For some this is an attractive alternative  No more dealing with ever changing healthcare environment  Relax, take it easy  Maybe semi-retirement is more preferable  Consider becoming an employed physician  Get paid based on your productivity and focus on what matters most – patient care
  • 22.  Values for practices are stronger than they have been in several years  Selling your practice can support your retirement or transitioning to an employment opportunity  Merging your practice can add needed support from other providers and management teams  Go Big! Creating larger, more efficient groups can lead to better opportunities to negotiate  Valuations are a great tool in planning for the future  Knowing what your practice is worth, and knowing what it could be worth five or ten years down the road is a powerful planning tool  It’s also a great part of a “Practice Check Up”
  • 23.  Successful strategies for physicians who seek to remain in private practice  Premium pricing and new revenue opportunities  Optimizing practice revenue  Align with other physicians in independent practice  Leveraging digital media
  • 24.  Not the isolated physician practice model, that most think  Not limited to small numbers of wealthy, privatepay patients  Concierge elements can be added by identifying “premium” services that patients are willing to pay for out of pocket  Same-day appointments  Longer appointments  Nutrition and weight-loss supervision
  • 25.  What these models have in common is a willingness to explore what “extras” patients are willing to pay for  It is important to ensure that these fees are structured so as not to run afoul of various requirements  Benefits aside from identifying another source of revenue?  Reduced malpractice insurance rates  Greater job satisfaction, because they can practice the way they were trained
  • 26.  Every dollar on the table  Expand or reduce the workforce  Finding the right setting for service delivery  In-network or Out-of-network  Flex-time
  • 27. Given the shortage of physicians, potential increased patient load and the ever increasing demands of patients  There is more patient business than a physician alone can handle  Look to healthcare extenders if you have not already  Physicians do not have time to see every patient for every malady when there are extenders that can handle low priority care
  • 28.  Grow workforces to leverage extenders  Shift to a “micropractice” model minimizing the number of staff members to reduce overhead and maximize revenue  A physician with no employees is likely to earn less top-line revenue, but to retain a much higher percentage  A larger practice with may employees may have higher gross revenues, but much lower profit margins
  • 29.  One key element private practice physicians need to weave into their business strategy is optimizing revenue by identifying the right practice setting  Visiting in residential settings  Client/patient workplace  Pharmacies/malls  For surgeons and other physicians who perform procedures, it is critical to analyze the revenue implications of the place of service
  • 30.  Physicians whose practices include Medicare beneficiaries have three options to consider  Accepting only Medicare payments  Requiring beneficiaries to pay additional amounts up to a “limiting charge” of 115% of the physician fee schedule  Opting out of Medicare participation altogether  In the private insurance marketplace, the question to consider  Contract with insurers and accept contracted reimbursement rates  Bill out-of-network and seek the usual and customary reasonable reimbursement
  • 31.  It is essential for doctors to analyze the revenue implications of accepting contracted amounts versus out-of-network billing  It is worthwhile for physicians to revisit questions of payor mix and contract status periodically  Factor in the amount saved in terms of both time and money if you and your staff did not have to navigate the paperwork that is required to maintain traditional Medicare and other insurance relationships
  • 32.  Extended and flexible practice hours (including urgent care clinics) are emerging bright spots for private practice physicians  The time savings and faster access to quality care is a premium that many patients will readily pay for  It should also be noted that expanding access to care is a cornerstone to the patient-centered medical home, which will may adversely impact those who choose not to implement such a model, in the future
  • 33. When we look at the intent of healthcare reform, one of its goals is to provide continuity of care  Episodic care is a thing of the past  Outcome is everything  Need a methodology to manage an individuals progress from sickness to health  This is why comprehensive care platforms such as Accountable Care Organizations were given life within the ACA  Independent practitioners must find other ways to communicate with other independent groups to provide continuity of care
  • 34.  With federal Stark and Anti-Kickback laws limit the ability of physicians to generate income from referring ancillary services, it is not only legally permissible but essential for physicians in private practice to develop ongoing relationships with other physicians  Basis of a healthy informal network is mutual, reciprocal trust and respect among a group of physicians  Although the process of coordinating with other private practice physicians may sound like a small thing, in an era of competition with larger, more closed networks, these relationships are essential
  • 35.   For some physicians, informal referral networks may be insufficient, and physicians should consider the benefits of more formal physician networks such as independent physician associations (IPA’s) to Group Practices Without Walls (GPWW’s)  These affiliations allow physicians to enjoy the benefits of collective strength, while maintaining the autonomy afforded by private practice We have seen a growing use of various IPA models, from subspecialists joining together to negotiate with managed care entities to multi-specialty configurations  One key advantage frequently achieved with greater success through larger IPA’s is negotiating leverage with payors
  • 36.  In the GPWW model, physicians create a central business entity (in California, a professional medical corporation) that can contract on their behalf with payors though a single tax identification number  As long as certain conditions are met, physicians can utilize the GPWW arrangement to share in ancillary revenues without violating Stark and Anti-Kickback constraints  IPA’s and GPWW’s are only two of a growing number of options likely to emerge for independent physicians to collaborate  There is growing interest in using a patient-centered medical home model to coordinate across specialties through the use of shared care coordinators
  • 37.   Regardless of the model used, physicians working together are a force to be recognized in negotiating contracts, but also in controlling costs  In 2010, physician/clinical services were 20% of the National Health Expenditures  That includes all the overhead costs of running a physician practice, along with the physician compensation When negotiating with vendors, networks control costs of the individual practices within the network  How much could networks of this nature, in partnership with insurance companies, control of costs that exist outside of the network or networks?
  • 38. For physicians who are willing to look at other ways to leverage digital interfaces with patients and prospective patients, connectivity presents critical opportunities to leverage in independent practice  Electronic Medical Record Systems (EMR)  Telehealth  Online marketing
  • 39.  EMRs have been around since the 1980’s  Some of the cost issues were alleviated through the HITECH Act  Provided incentives for implementing systems, and  Will penalize practices that do not implement them, through decreased medicare reimbursement  For some it might seem worth non-compliance given the ever increasing steps necessary to demonstrate “proper” implementation  There are still problems with the cumbersome nature of most systems, and their inability to directly communicate with one another  EMR systems when integrated with billing and scheduling systems present an excellent opportunity to look deeper into the analytics that describe the nature of your practice
  • 40.  For independent primary care and specialty practices alike, telehealth is a frequently overlooked and underexploited practice component and revenue opportunity  Some limitations  Current state of the law generally prohibits physicians from initiating treatment of patients who reside permanently in jurisdictions where the physician is not licensed  All that California law requires is a synchronous or asynchronous visual component, rather than mere telephone or email contact
  • 41.  At the present time, the limited availability of Medicare and health plan insurance reimbursement has meant that telehealth is largely a concierge fee opportunity  Still, enabling patients to receive evaluations, therapeutic recommendations, and (in some cases) prescriptions via the Internet has powerful possibilities  For patients who are travelling or far from the physician’s office, telehealth can enable patients to avoid the necessity of finding a new local practitioner  Even for local patients who are simply busy with work or other obligations, telehealth can represent a way to maintain the physician-patient relationship without the inconvenience of travelling to and waiting for an office appointment
  • 42.  For elderly patients or others with limited mobility, telehealth can represent an efficient way to sustain a relationship without the challenge of travel to the office  In recent years, a host of tools (such as digital stethoscopes) have emerged as a way to allow for the transmission of needed diagnostic information  While physical relocation or periodic travel to medically underserved regions are ways that independent physicians can take advantage of insufficient primary care and subspecialty access, telehealth holds the potential of a less drastic way to tap into new markets  Telehealth opportunities may be particularly attractive in communities that lack particular service lines or specialties on the ground
  • 43.  Most physicians have the experience of “googling” their own names and finding endless physician directories on websites like Vitals.com and Healthgrades.com  These directories show up prominently in internet search results because they are “optimized,” meaning that their web pages are built and linked in a manner to ensure prominent placement, on both computers and smartphones  As more and more patients rely on internet searches to find particular expertise, SEO presents a meaningful opportunity to showcase physician websites and unique service lines or other differentiating aspects of physician practices  An optimized website represents a vehicle to increasing the number of potential patients a practice can reach, and, in the process, increasing revenue  We have seen clients use SEO effectively to promote distinct practice focuses, pricing, and testimonial
  • 44.  A recent study indicated that 72% of the adult population uses social media  Most of you are familiar with one or more social media tools  Facebook  LinkedIn   Twitter  Instagram Pinterest One or more of these, with a unified, focused voice can benefit to your practice by:  Creating and/or maintaining informal physician networks  Build and maintain your patient base through strategic communications that gives good, sound health advice
  • 45. For more information and suggestions on how to affect positive change in your practice, visit our site at www.munhealthcare.com. Navigate to the Resources tab on the left hand side of the page and download a copy of our coauthored white paper “10 Essentials for Survival in Private Practice Medicine.”
  • 46. MANN, URRUTIA, NELSON, CPAS & ASSOCIATES, LLP ABOUT THE FIRM 330 N. BRAND BOULEVARD, SUITE 1190 GLENDALE, CALIFORNIA 91203 T. 818.956.1681 F. 818.956.0409 WWW.MUNHEALTHCARE.COM Mann, Urrutia, Nelson, CPAs (MUN CPAs) is a full-service CPA firm with offices throughout California. In addition to offering traditional accounting and tax services, our Glendale Office specializes in providing healthcare specific consulting, which includes best business practices for healthcare offices, fair market compensation analysis, financial forecasting for physician recruitment, and valuation services to support practice acquisitions.
  • 47. JEROME FRENCH, CPA, CVA PRESENTER INFORMATION SENIOR MANAGER MANN, URRUTIA, NELSON, CPAS & ASSOCIATES, LLP 330 N. BRAND BOULEVARD, SUITE 1190 GLENDALE, CALIFORNIA 91203 T. 818.956.1681 F. 818.956.0409 E. JWF@MUNCPAS.COM Jerome is a Certified Public Accountant and Senior Manager in our Glendale office. As head of the Healthcare division of MUN CPAs, he has over 15 years experience in both accounting and healthcare consulting. Jerome has been with our Firm since 1995 and has also earned the designation of Certified Valuation Analyst.