Laurel Chidgey

1. THE POWER OF OBSERVATION AS A TRANSFORMATIVE CATALYST FOR CHANGE
Discovering the emergent
patterns in organisations
Laurel Chidgey
Head of Delivery - IE Digital

2. I am passionate about building future Agile leaders
THE FACTORS IN A LEARNING CONTINUUM
Pattern
observation and
measurement
LeadershipCoaching

3. Emergence
A series of interactions that form a more
complex system and set of behaviours
Scrum
A framework and environment that supports
emergence
What is Emergence?
THE FACTORS IN A LEARNING CONTINUUM

4. 2+2 4
Why Emergence?
THE FACTORS IN A LEARNING CONTINUUM
>

5. The role of SM and Coach
in emergence
A tool to get you started
Emergence and how it supports
the evolution of Scrum
Emergence enabling factors
What outcome I would like from the audience?
THE FACTORS IN A LEARNING CONTINUUM
The knowledge to go and do something different based on;

6. “My job was never to take on the accountabilities
for an outcome and manage accordingly.
Instead I must help the team and organisation see
that the skills and habits that have brought them to
this moment in time may not be what is needed to
achieve a future ambition.”
MARTIN KEARNS - ADVANCED SM TRAINING

7. What is emergence?
THE FACTORS IN A LEARNING CONTINUUM
E
Reference: Complexity and Information: Measuring Emergence, Self-organization,
and Homeostasis at Multiple Scales - https://arxiv.org/pdf/1205.2026.pdf
=
Information out (I )
Information in (I )IN
OUT

8. Emergence and Scrum
THE FACTORS IN A LEARNING CONTINUUM
Autonomy
Focus of ImprovementLocal Global
High
Low
Scrum Sweet
Spot
Reference: Complexity and Information: Measuring Emergence, Self-organization, and
Homeostasis at Multiple Scales - https://arxiv.org/pdf/1205.2026.pdf
Self Organisation Emergence

9. Information in
User story
It’s not that simple
THE FACTORS IN A LEARNING CONTINUUM
Information out
Conversation

10. Information In/Out
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● User story
● Value chain
● Definition of done
● Sprint review
● Sprint retro content
● Reporting
● Knowledge
● Conversation
● Reflection
● Feedback
Information outInformation in

11. ● New principles
● Exemplar ways of working
● Success stories
Emergence occurrence
THE FACTORS IN A LEARNING CONTINUUM

12. Balancing Needs
Change tolerance
Disruption capacity
Levels of uncertainty
External enablers
Environment
Values
Coaching
Emergence can be cultivated (and destroyed)
THE FACTORS IN A LEARNING CONTINUUM
Internal enablers
Lack of Bias
Experimentation
Curiosity

13. Emergence and Self organisation tension
Examples of dampening and emergent patterns I have observed
EMERGENCE

14. 2+2 4
Why Emergence?
THE FACTORS IN A LEARNING CONTINUUM
>

15. Emergence and Self Organisation Tensions
THE FACTORS IN A LEARNING CONTINUUM
Autonomy
Focus of ImprovementLocal Global
High
Low
Scrum Sweet
Spot
Self Organisation Emergence

16. Emergence and Self Organisation Tensions
THE FACTORS IN A LEARNING CONTINUUM
Autonomy
Focus of ImprovementLocal Global
High
Low
Scrum Sweet
Spot
Self Organisation Emergence

17. Emergence and Self Organisation Tensions
THE FACTORS IN A LEARNING CONTINUUM
Autonomy
Focus of ImprovementLocal Global
High
Low
Scrum Sweet
Spot
Self Organisation Emergence

18. A Coaching Tool To Get Started
Developing a Growth and Emergent Mindset
EMERGENCE

19. How might I accelerate
the learning of myself
and others in my org?
HYPOTHESIS

20. Explaining the Model - Six Topic Areas
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Reference: Carol Dweck
https://www.ted.com/talks/carol_dweck_the_power_
of_believing_that_you_can_improve
Measures and controls
Expectations
Knowledge mgmt
Adaptive
Self and autonomy
Interdependence
Emergence

21. Explaining the Model
THE FACTORS IN A LEARNING CONTINUUM
Measures and controls
Yet
Not yet
Measure Set Measure Spread
Leaders’
Responsibility
Team Use Indicators
GrowthScale

22. Topic Area
Not Yet
Explaining the Model
THE FACTORS IN A LEARNING CONTINUUM
Measures are assessed collectively with
different measures used to provide
insight and a different lens to enable
understanding of root cause problems to
enable outcomes.
Yet
Measure spread - Are measures supporting
the delivery to end outcome, are you
ensuring that no measure becomes a single
determinant of success?
There is an overemphasis on project
measurement at the sacrifice of project
feedback and value delivery.

23. THE FACTORS IN A LEARNING CONTINUUM
The Interview

24. Yet
Not yet
Measure Set
Measure
Spread
Leaders’
Responsibility
Team Use Indicators
Information in - Sense making Interviews
THE FACTORS IN A LEARNING CONTINUUM
Topic Area
Not Yet
Measures are assessed collectively with
different measures used to provide
insight and a different lens to enable
understanding of root cause problems to
enable outcomes.
Yet
Measure spread - Are measures supporting
the delivery to end outcome, are you
ensuring that no measure becomes a single
determinant of success?
There is an overemphasis on project
measurement at the sacrifice of project
feedback and value delivery.
Measures and controls
GrowthScale

25. Information In - Raw data
THE FACTORS IN A LEARNING CONTINUUM
Yet
Not yet
Measure Set Measure Spread
Leaders’
Responsibility
Team Use Indicators
GrowthScale
Measures and controls

26. Information In - Raw data
THE FACTORS IN A LEARNING CONTINUUM
Yet
Not yet
Measure Set Measure Spread
Leaders’
Responsibility
Team Use Indicators
GrowthScale
Measures and controls

27. Information out
Coaching insights - Individual
THE FACTORS IN A LEARNING CONTINUUM
Learning to practical application
Link your learning/reading to practical
application. Hold yourself to account to
measure success
Open Questions
Asking open not leading questions. How are
you being curious?
Individual chart showing interview data across the topic areas

28. Information out
Data driven insights - Organisation
THE FACTORS IN A LEARNING CONTINUUM
Insight Examples
The questions elicited that a strong culture
to achieving an outcome and collaboration
existed where people took responsibility
Opportunity
Observation did not translate into
measures. Lack of measure breadth and
spread. Move perception based on evidence
based data
Individual chart showing consolidated data across interviews

29. Information out - Other insights
THE FACTORS IN A LEARNING CONTINUUM
How has curiosity
increased?
Desire to maintain
the status quo?
Reticence to
change?
Leading the
way?

30. Emergence - In my organisation
THE FACTORS IN A LEARNING CONTINUUM
“Inspire” Virus TeamAutonomy
Focus of ImprovementLocal Global
High
Low
Other Teams
Self Organisation Emergence

31. The Finish
EMERGENCE
Developing a Growth and Emergent Mindset

32. Passing the
Emergence Spark
THE FACTORS IN A LEARNING CONTINUUM

33. laurel.chidgey@ie.com.au
Laurel Chidgey
Thank you
@iedigital | ie.com.au

34. References and Citations
SCRUM AUSTRALIA
● Complexity and Information: Measuring Emergence, Self-organization, and Homeostasis at
Multiple Scales - https://arxiv.org/pdf/1205.2026.pdf
● Kolbs experiential learning cycle
● Carol Dweck -
https://www.ted.com/talks/carol_dweck_the_power_of_believing_that_you_can_improve
● Martin Kearns and Andrea Tomassini - Agile Transition—what you need to know before
starting
● Ken Blanchard - Situational Leadership