Intro to Olark - Alley NYC Happy Hour Showcase (2.4.15)
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Olark live chat helps businesses connect with customers. This presentation offers a brief overview of who and what Olark is, and why it's important for entrepreneurs and startups.
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Intro to Olark - Alley NYC Happy Hour Showcase (2.4.15)
- 1. Happy Customers, Now. Featuring: Olark @Olark #OlarkLiveChat Presented by: Karl Pawlewicz Voice of Olark @karlpawlewicz
- 2. 2009
- 3. 2009
- 4. 2015
- 5. 2015
- 6. 2009 2015 Employees: 4 (founders) Locations: Palo Alto YC Alum Bootstrapped Employees: 32 Locations: Ann Arbor, Austin, Brazil, Charlotte, Denver, Detroit, Montana, New Orleans, NYC, Phoenix, Portland, San Diego, San Francisco, UK, Toronto Bootstrapped
- 10. Great Service = Sales Why? Cause be awesome, that's why.
- 11. The Grand Filter of Customer Service Customers Product & EngineeringTickets Specs Graphs Chat Email Phone Eliminate filters
- 12. Email form Chat (multiple ops) It scales with you Chat (one person) Spreadsheet Helpdesk (Desk.com) CRM (Salesforce)
- 13. Get Everyone Involved a.k.a All Hands Support At ZenPayroll, our entire team spends at least one day each month talking with customers “ ” -Tomer London, Co-Founder ZenPayroll
- 14. Karl Pawlewicz Voice of Olark karl@olark.com @karlpawlewicz Olark www.olark.com olark.com/pricing @Olark
Notas del editor
- Customer service is a huge differentiator when you're starting out. Instill trust, increase donations, conversions, purchases Immediacy is king
- Chat lets you stay close to your customers.
- Chat can be as small or as large as you want it. It's also a great CTA when you're first starting out.
- It's not an added cost - you don't have to hire more operators to staff it. I’d like to read a quote from Tomer London of zen payroll about how empathy: At ZenPayroll, our entire team spends at least one day each month talking with customers, and as a result, all of us are deeply empathic and passionate towards improving our users' lives and making them smile. I strongly believe that this is one of the key drivers for our company's success today. Tom Dooner - Causes.com "As an engineer, I find it incredibly valuable to chat with the users of the product I'm building. Building empathy for the people that use my product is the only way to successfully weigh both the costs of changes and the benefits of feature improvements." 2 examples here Even larger companies like Intuit and Kayak realize the value here. --- taken this model and scaled it.