Franchisee Engagement doesnt just happen it needs to be created. Social Media platforms are a great way of creating an inclusive, collaborative partnership where engagement can thrive and franchise systems flourish. But tread carefully...
26. ...what engagement
1.Senior leaders who care
2.Feedback
3.Frequent and authentic communication
4. A voice that matters
5. Learning and growth opportunities
Source: Gallop 2009
27. your social media tools
• Mobile
• Communication / interaction
• Social learning
• Crowd sourced innovation
• Ambassadors