Where's the ROI in User Adoption? / Karoliina Kettukari / SPS Oslo / 7.12.2019 / SharePoint Saturday Events

1. Where’s the ROI in User Adoption?
Karoliina Kettukari | @kettukari
SPS Oslo 7.12.2019

4. KAROLIINA KETTUKARI
Office 365 & Teams
User Adoption &
Change Management
@kettukari
kettukari.com
@keIukari | SPS Oslo 7.12.2019

5. What is Teams?
One place for all your knowledge work
Every Office 365 App and hundreds more
EVERYTHING
@kettukari | SPS Oslo 7.12.2019

6. HOW DO YOU COPE WITH
EVERYTHING?
USER
ADOPTION
CHANGE
MANAGEMENT
@keIukari | SPS Oslo 7.12.2019

7. I’ve got some explaining to do
USER
ADOPTION
CHANGE
MANAGEMENT
RETURN ON
INVESTMENT
@kettukari | SPS Oslo 7.12.2019

8. CHANGE IS SLOW
I don’t care about these
Office 365 tools. What
added value those bring to
our company? Our core
business is not to use Teams
and make presentations! Our goal is that no one has
private documents anymore,
because collabora[on is
effec[ve. Documents are in
Teams and available for
everyone.
CEO, April 2019
CEO, August 2019
@kettukari | SPS Oslo 7.12.2019

9. FIGHT THE
HOOK ISTANCE
WITH
WHAT’S IN IT FOR ME?
HOOK OF RESISTANCE
@keIukari | SPS Oslo 7.12.2019

10. Why are companies implementing Office 365?
New ways of
working
Licencing costs &
moving to cloud Gartner 2019
70%
19%
@kettukari | SPS Oslo 7.12.2019

11. Mee[ngs each week
Time saved every week by improved
collaboration and communication
2 710 000 $ Overall net benefit over three years
-18,9%
-4 h
88%
”Having all of our solutions in one place
saves time” 1 to 8 hours per week
Forrester 2019
@kettukari | SPS Oslo 7.12.2019

12. Why are companies implemen[ng Office 365?
70%
19%
Technical trainings 70% User adoption 19%
@kettukari | SPS Oslo 7.12.2019

13. 0
-100
+100
With user adop[on and
change management
@kettukari | SPS Oslo 7.12.2019

14. What to measure?
MAU
@kettukari | SPS Oslo 7.12.2019

15. 0%
20%
40%
60%
80%
100%
0
1 000
2018/05 2018/06 2018/07 2018/08 2018/09 2018/10 2018/11 2018/12 2019/01 2019/02 2019/03 2019/04 2019/05
Active users Licenced users Active users %
Monthly Ac[ve Users
@kettukari | SPS Oslo 7.12.2019

16. SO IT’S ALL
ABOUT THE
NUMBERS?
@kettukari | SPS Oslo 7.12.2019

17. What do you do with all the money and time you save?
@keIukari | SPS Oslo 7.12.2019

18. WHAT IF WE DON’T?
HOW MUCH?
@keIukari | SPS Oslo 7.12.2019

19. Opportunity costs
“It is not the strongest of
the species that survives,
nor the most intelligent
that survives. It is the one
that is the most
adaptable to change.”
Charles Darwin

20. DON’T LET
CHANGE MANAGEMENT
BECOME
DAMAGE CONTROL
@keIukari | SPS Oslo 7.12.2019

22. Step 1.
USER ADOPTION
& CHANGE
MANAGEMENT
Step 2.
BETTER
EMPLOYEE
EXPERIENCE
???? PROFIT!!!
@kettukari | SPS Oslo 7.12.2019

23. GOODIE BAG
@kettukari | SPS Oslo 7.12.2019

24. Thank you! ❤
Karoliina Kettukari | @kettukari
SPS Oslo 7.12.2019

25. Source code
Forrester 2019
The Total
Economic
Impact™ Of
Microsoft
Teams
Gartner 2019
Implementing
Office 365
McKinsey
Global
Institute 2012
The social
economy:
Unlocking
value and
produc[vity
through social
technologies
London
Business
School 2019
New research
reveals a
surprising link
between the
workplace and
business
success
Prosci Change
Management
@kettukari | SPS Oslo 7.12.2019