1. Summary:
Enthusiasticseeking to benefitan IT Department with complex technical knowledge and hands on experience.
Highlights:
 Highly skilled in Operatingsystem and Networking.
 Workingin different OperatingSystem Platforms - XP, Vista,Win 7.
 Strong in Customer handlingand Escalations
 Good in computer hardwareinstallation and troubleshooting.
 Good atincidentand ticket management.
 Fastlearner.
 Good team player.
 Skilled Multi-tasker.
 Patient and diligent.
 customer serviceexpert.
Accomplishments:
 Exceeded monthly goals by successfully handlingmorethan expectation.
 Trained and led new customer supportteams of more than 08 support
specialists.
 Reduced technical escalationsto management numerous time.
Work Experience:
Sutherland Global Service (June2013 till Date):
Helped in the customer is setting up router,modem,port forwarding,installing
gaming Console,DVR.
Helped in removing virus off the sysetm.
Guided the customers to reinstall Operating system(Windows8,Windows7,Vista,Xp).
Email Configuration.
Trained in troubleshooting related to smartphones.
Sitel IndiaPvt Ltd(Jan 2010 till Oct 2012):
Created incident and resolved all the incidents and tickets.
Installed software, modified and repaired hardware and resolved technical issues.
Issued license codes to new and existing customers.
Provided base level IT support to non-technical personnel within the business.
Managed call flow and responded to technical support needs of customers.
Resolved customer complaints and concerns with strong verbal and negotiation
skills.
Built and maintained successful relationships with service providers, dealers and
consumers.
Demonstrated professionalism and courtesy with customers at all times.
Identified and solved technical issues with a variety of diagnostic tools.
Good at incident management.
Karthikeyan.S
Cell No: (+91) 9840286435
Email:karthiktion@gmail.com
# 7/11 I, Viswanathan Koil Street,
St. Thomas Mount, Chennai-600016
Tamil Nadu, India

2. SutherlandGlobal Service (Sep2007 till Aug 2009 ):
Installed Hardware, modified and repaired hardware and resolved technical issues.
Provided base level IT support to non-technical personnel within the business.
Managed call flow and responded to technical support needs of customers.
Resolved customer complaints and concerns with strong verbal and negotiation
skills.
Technical Expertise:
Operating
Systems
Windows xp/vista/windows7/Windows8
Hardware
Computer Assembling and Services.
Education:
2003:2007 B.E – Electrical & Electronics 70%
Viswa Bharthi University.
2003 HSC - Tamil Nadu State Board 74%
St.Patrick,s Angelo Indian H.S.S Chennai.
2002 SSLC – AngeloIndian Board 80%
St.Patrick,s Angelo Indian H.S.S Chennai.
Hobbies and Interests:
 Travelingto different places.
 Collectingmovies.
 Cricket, Soccer, badminton.
Additional Information:
 Language competencies includeEnglish and Tamil.
Personal Details:
Name : Karthikeyan.S
Contact No : 9840286435
Father’s Name : Selveraj .G

3. Date of Birth : 21/02/1985
Martial Status : Single
Nationality : Indian
Languages Known : Tamil, English.
DECLARATION
The information stated above are true to best of my knowledge and belief.
Place : Chennai yours sincerely
Date :