Kaseya Connect 2013: Policy-Driven Approach to Delivering IT Services
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Have you struggled to map your IT services with your network assets? Are you processing routines manually to ensure they happen? Do you know what assets are in compliance with your IT Services? Join us for this informative session as we answer these challenges through an automated policy driven approach to delivering your IT Services. Hear from one of your peers on how they have transformed their service delivery to nested polices and see how they pinpoint problem areas before they become an issue.
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Kaseya Connect 2013: Policy-Driven Approach to Delivering IT Services
- 1. Policy-Driven Approach to Delivering IT Services
- 2. Chad Gniffke Product Manager Aliso Viejo, CA Gerald Beaulieu VP, Product Marketing Aliso Viejo, CA
- 5. www.kaseya.com Grab business cards from the smart people
- 6. Who Gets It? • Policy Management is part of the core license. Everyone has access to it. • A few SaaS configurations do not currently own it, but it is easy to upgrade
- 7. Scott’s Goals for PM • Save time & streamline onboarding • Less configuration mistakes in Kaseya • Increased management accuracy • Scalability
- 8. What did you learn? • Changed it 3+ times • The more granular you are the better off you will be • If you end of with a hundred policies, don’t worry – it is good! • Should have “dipped our toe in” sooner
- 17. Scott’s Goals for PM • Save time & streamline onboarding • Less configuration mistakes in Kaseya • Increased management accuracy • Scalability
- 18. Unexpected Benefits • Change management – unknown installations • More than on-boarding – Consistent Service Delivery • Auto-adjusting based on status of the machine
- 21. www.kaseya.com
- 22. Templates and Policy: The Next Steps • Matt Warburton and Ray Barber • Tomorrow at 3:00PM • Acacia Ballroom
- 23. www.kaseya.com WANT MORE? COME SEE US IN THE LAB!
Notas del editor
- Chad
- Chad
- Chad - http://www.polleverywhere.com/multiple_choice_polls/wzmX2pYnwFZPGSH
- Gerald
- Gerald
- Gerald to intro this slide as transition from previousReduced on-boarding procedures (LoB Apps)Reduced on-boarding time by 60%
- Gerald“Not thinking of it as a project, but as a transition.”
- Chad to transition into the start of the major pointsTalk about how copy settings requires manual assignment. New machine gets added, or an existing agent is uninstalled and reinstalled. You have to 1st know about it or stumble upon it, then you have to manually go and copy your base service template. Less accurate and more time consuming.
- Scott, moves through on his own, Gerald and Chad jump in as needed
- Scott, moves through on his own, Gerald and Chad jump in as neededSbrown – break it out further to events and then monitor sets in another
- Scott, moves through on his own, Gerald and Chad jump in as needed½ day each year to maintain integrity of service offeringPolicy tells you when something is out of compliance. Hierarchy of folders is also key to maintaining automated assignment of services when discovered by Intelligent Discovery
- Scott, moves through on his own, Gerald and Chad jump in as neededNeed a screenshot of a workstation with massive amounts of monitor sets assigned to it that don’t actually apply.
- Scott, moves through on his own, Gerald and Chad jump in as neededNew ClientNew OfficeNew Laptop/DesktopEndpoint changes departmentBy department rules/software needs/customization…Scott: ITSP SideGerald: Jump in at end and talk about Enterprise examples.
- Scott, moves through on his own, Gerald and Chad jump in as needed - IIS roles, mail servers and applying monitor sets, event sets, and procedures - used to have to manually audit machines - 1 customer: bot running in the background: put policy in place that checks for looks for port 25 open and starts looking for open relays. It found the bot. Open RelayNew to 6.3
- Chad
- Gerald to bring it back to togetherReduced onboarding procucedures (LoB Apps)Reduced onboarding time by 60%
- Gerald Unknown Installs: something gets installed 6 months after you have set it up. (technician starts up IIS by accident or on-purpose, customer installs something without your knowledge
- Chad
- Chad
- Chad
- Gerald
- Chad