You get the same questions every day from your clients or employees. "I just bought this cool new phone. Do you think you can help me connect up to the network... Is it OK if I access email and connect these apps to our systems?" What kind of policy should you set? Should you force mobile tracking? What if they lose their device and there is sensitive information on it? Join us for this session as we review the key security challenges and user concerns and how to enforce business policies while providing additional user productivity with mobile devices. Presented by: Gerald Beaulieu, Director of Product Marketing

1. To Allow BYOD or Not?
That is the Question!!
Gerald Beaulieu
Director, Product Marketing
Kaseya

2. Agenda
• Licensing Update
• Mobile Device IT Challenges
• Process and Policy Considerations
• Kaseya MDM Overview
• Your questions throughout

3. Kaseya Agent License Update
An Agent is an Agent!

4. Mobile Agent License Options
• Short Term (Pre 6.3)
– Transfer Unused Agents to Mobile Pool
– Purchase Mobile Agents at Standard Cost
• Long Term (Post 6.3)
– All Agents in one License Pool
– Purchase Agents to one pool

5. The User Perspective
• “I love my iPhone, iPad, Droid,…!”
• Easy and Faster User Interface
• Access from anywhere at anytime
– Great for Travel
• “You have got to use this App!”
– Line of business
– Customer and Partner Collaboration
– Remote Meetings
– Sales Enablement
5

6. IT Challenge: Visibility
• Having visibility of all devices on the
network, including mobile devices
• Enables IT to perform better auditing
• Mobile devices have as much access to
the network as PCs and laptops
• Mobile devices traditionally have been
“outside the fence”

7. IT Challenge: Provisioning
• E-Mail Configuration
• Wi-Fi Configuration
• Manual remediation and “one-offs”
• Filling up Help Desk Queue’s
• Lack of Efficiency

8. IT Challenge: Security
• Need to ensure devices are secure yet
still enable productivity
• Should employees be allowed to run
network apps?
• Are devices safe from hacking, nefarious
activity?
• Are devices password-protected?

9. IT Challenge: Managing Lost Devices
• Sensitive company information
• Remote wiping capability
• Tracking ability tells you where device is
• Lack of Alarming and Alerts

10. This Begs the Question(s)…
• What is your Mobile Company Policy?
• Is it Different by role?
• What Device Type is More Reliable?
• How Do I get my Users to Buy Into It?

11. Why MDM?
• Comes down to five philosophical points:
– IT will become a facilitator of technology
– IT will ensure it is providing and securing data for the
people it intends.
– IT will configure devices will access to all of the resources it
provides.
– IT will provide users with tools they need for how they use
devices.
– IT will know what’s on the devices, and that they are
secure.
• Changing the way we look at users
– IT used to be gatekeepers; now it’s more collaborative

12. Why efficient MDM?
• When you are managing hundreds or
thousands of these devices, you need
MDM to work quickly and accurately.
• Efficient operation frees up staff for
other tasks
• Provides peace of mind.
– Solution can offer reporting with regard to
usage, software downloads, licensing, etc.
– Management of lost or stolen

13. MDM Advice
• Don't Activate BYOD or Purchase
without knowing management options
– You better have a plan first.
• Incorporate MDM into overall workflow
• Make time to establish a pilot program
• Be patient

14. Top Ten MDM processes
• Activation
– Associate device with your environment.
• Enrollment
– Associate device to account and bring it under
management.
• Configuration
– Apply policy via profiles
• Inventory
– Set up the ability to know where devices are and what
they contain.
• Security Management
– Set up ability to lock, remove passcode or wipe
device.

15. Top Ten MDM processes (continued)
• App Updates
– Establish process through which devices are kept up-
to-date
• Backups
– Back up device to computer and computer to off-site
location
• Restore
– Establish protocols for bringing devices back to
previous state
• OS Updates
– Be ready to mandate OS upgrades
• Educate User on Policy Enforcement
– Help them understand the “Why”

16. Integrated Mobile Device Management – KMDM
Agenda
• Phone registration
• HW & SW audits
• Device tracking
• OTA Provisioning
• Contact Backup & restore
• Managing lost devices

17. Hardware and Software Audit

18. Track Single Mobile Device

19. Locate Multiple Mobile Devices

20. Over-The-Air Provisioning
• Email Profile
– POP, Gmail, Exchange
• WiFi Profile
• Security Profile
– Password structure
• Check-In Profile
– WiFi Only
– Time and Distance
• Default App Profile

21. Contact Backup and Restore

22. Managing Lost Devices

23. KMDM Supported Devices
• Apple iPhone & iPad (iOS)
• Android Smartphone and Tablet
• Blackberry

24. Next Steps
• Transfer Portion of Unused Agents to
Mobile
• Initiate a Pilot Program
– By Department
– By Role
• Create Company Mobile Policy
– What is the impact to the business if...?
– Involve Management
• Any Questions?

25. Thanks!