1. KATELYN LILLY
3935 Sissonville Drive | 304-419-1795 | katielilly2014@gmail.com
SUMMARY OF QUALIFICATIONS
Knowledgeable with Microsoft Office, Mac Open Office and all social media platforms (Facebook,
Twitter, Instagram)
Ten years of successful customer service that has led to regular increases in sales
Two years of Management experience
EXPERIENCE
Wendy’s
Shift Manager | April 2013 – November 2015
Demonstrated excellent customer service by handling complaints with tact and respect that
ensured retention and satisfaction.
Displayed the confidence and integrity to manage shifts which led to an increase in team member
morale and productivity.
Implemented a military discount system for veterans and military service members.
Utilized already in place systems such as Targets and management paperwork.
Capital Roasters Café
Barista | July 2011-September 2012
Demonstrated excellent customer service.
Opening baker
Learned quickly in how to make different drinks and utilize my training to come up with new ideas
for the menu.
EDUCATION
Southern New Hampshire University: Manchester, NH
Anticipated Completion May 2020
Bachelor’s Degree in Human Services
