1. SUMMARY
HIGHLIGHTS
ACCOMPLISHMENTS
EXPERIENCE
EDUCATION
KATHRYN NIEHAUS
2711 Robertson Ave, Cincinnati, OH 45212 | C: 8176028615 | khoward405@gmail.com
High-performing Manager offering an extensive background in customer service, sales, team building
and merchandising. Self-directed and self-motivated team player who also works well
independently.
Inventory control procedures
Employee scheduling
Cash handling accuracy
Loss prevention
Store planning
Organized
Time management
Detail-oriented
Excellent multi-tasker
Display design
Strong communication skills
Flexible schedule
Personnel training and
development
Superb sales professional
Proficient in MS Office
Routinely helped as many as1400 customers each day in a high-volume drive
thru corporate location. Received 1 “exceeds expectations” review and 2
"meets expectations" reviews where I was applauded for creating sustainable
results within my store. Second highest store in overall sales for Black Friday in
Mid America and the next year was the third highest in overall sales.
Continuously improved our daily transactions. Began the fiscal year with
(-6.7)% transaction growth and ended the year +3%.
03/2007 to 10/2015 Store Manager
Starbucks Coffee Company － Kenwood, OH
Answered customers' questions and addressed problems and complaints in
person and via phone. Opened and closed the store, which included counting
cash drawers and making bank deposits. Helped customers select products
that best fit their personal needs. Maintained visually appealing and effective
displays for the entire store. Educated customers on product and service
offerings. Offered exceptional customer service to differentiate and promote
the company brand. Collaborated with customer service team members to
give exceptional service throughout the entire shopping and purchasing
experience. Built customer confidence by actively listening to their concerns
and giving appropriate feedback. Balanced the needs of multiple customers
simultaneously in a fast-paced retail environment. Offered direction and gave
constructive feedback to motivate team members. Held each team member
accountable for achieving brand and performance goals. Built and maintained
effective relationships with peers and upper management.Recruited, hired,
developed and retained retail talent for the company. Processed shipments
and maintained organized stock shelves. Informed customers about all
product lines and services offered by the company. Processed all sales
transactions accurately and in a timely fashion. Unloaded trucks, stocked
shelves and carried merchandise out on the floor for customers. Marked
clearance products with updated price tags. Conducted weekly shift
meetings and attended biweekly district meeting. Analyzed trends to meet
the needs of the business. Worked closely in a team building environment.
n/a: Graphic Design
University of Cincinnati － Cincinnati, OH, United States
Studied the arts at UC and completed many general education classes.

2. n/a: Geology
University of Texas － Arlington, TX, United States
Initially studied architecture then switched to pursue geology.