1. “IMPACT Corporate Training has helped
us change from being a reactive service
organization to a revenue generating
business – the results are outstanding.”
IAN HOLDEN-SEMPLE
Managing Director
Global Client Service, Royal Bank of Scotland
“The Stakeholder Engagement Skills
training is essential learning for anyone
delivering projects, consulting or
implementing change. It explores the
concept of influence in great detail and
gives practical tools to apply on the job”
PETER GROENEWOUD
Head ofTechnology
Malaysia, Scope International
IMPACT CORPORATETRAINING PTE LTD
Contact: Kathy McMahon, Director
Singapore 65 – 9750 5137
kathy@goimpact.co
IMPACT CORPORATE TRAINING

2. OURTRAINING PROGRAMS
• Crisis Intervention Strategist
• Stakeholder Engagement Skills
• Selling and Customer Service
• Business Writing
• Emotional Intelligence (EQ)
• Leadership
• Coaching Skills
• Team Effectiveness
• Negotiating Skills
• Train-The-Trainer
• Project Management
• Effective Presentations
• ProductTraining
• Job Search and Interview Preparation
• Conference Facilitation
• Public Seminars and Workshops
• Technical BankingTraining
• Strategic Sourcing
Bernie Jones and Kathy McMahon
created IMPACT CorporateTraining in
Singapore in 2001. We design and deliver
behavioural and technical skills learning
programs to improve business results.
We cover all the skills involved in client / stakeholder
relationship engagement, from making the first call,
to conducting meetings, uncovering client needs,
documenting discussions, preparing proposals,
delivering presentations, facilitating meetings, handling
question objections, managing difficult situations,
negotiating terms, closing the deal, implementation and
customer service.
Our workshops are experimented in nature – simulating
real business situations and enabling delegates to reflect
upon the experience.
We differentiate between right and wrong business
behaviours. Whether you are managing a business
relationship or leading a team, your behaviour a ffects
your counterpart’s behaviour. Effective behaviours draw
people towards you and ineffective behaviours drive
people away. We coach the right ones and help eliminate
the wrong ones.
ABOUT IMPACT CORPORATE TRAINING

3. COMPANY INDUSTRY LOCATION OF PROJECT(S)
Julius Baer Private Banking Singapore, Hong Kong
HSBC Banking Globally
Standard Chartered Banking Globally
JP Morgan Chase Banking Singapore
DBS Banking Singapore, Hong Kong
B.A.M.L. Banking Singapore, Jakarta
ANZ Banking India
ABN AMRO Banking Globally
Royal Bank of Scotland Banking Globally
National Australia Bank Banking Australia
AustralasianTax Services Financial Planning Singapore
SCOPE International Shared Services India, Malaysia
VISA International Payments Singapore
ADP Human Capital Management
Johnson & Johnson Healthcare Singapore
National Cancer Centre Healthcare Singapore
Smile Focus Healthcare Singapore
AXA University Insurance Singapore
AXA Bharti Insurance India
HSBC Insurance Insurance Singapore
Shell Global Solutions Oil/Gas Malaysia
Conoco Phillips Oil/Gas Indonesia
K2Velosi Oil/Gas Singapore, Indonesia
Reuters News Asia, Europe, Australia
Hewlett-Packard I.T. Singapore
JDSU I.T. Singapore
Microsoft I.T. Sri Lanka, Singapore, Indonesia
SUN MicroSystems I.T Singapore
Honeywell Avionics Electronics Singapore
Philips Electronics Singapore
Cycle & Carriage Automotive Singapore
BritishTelecom Telecommunications Singapore
Flakt-Woods Manufacturing Singapore
Langham Place Hotels Hospitality Hong Kong
Dallas Hospitality Singapore
Super Group Logistics South Africa
MetaSports Athletics Coaching Singapore
Reed Hamilton Executive Search Singapore
ING Real Estate Commercial Real Estate China
OURAPPROACHOURCLIENTS
STEP 1
Understand the Client
Most business is through
referral. We learn about the
client’s business – markets,
products, customers,
revenues, strategy etc
STEP 2
Learn about the
Challenges
Conduct meetings with
key stakeholders – the
business and HR / Learning.
Understand the pain points
and problems the client
is facing. Quantify where
possible.
STEP 3
Focus on Priorities
Most priorities are closely
tied to KPIs that are under
pressure. Otherwise
why is this a priority?
Quantify what will happen
if the challenges are not
overcome.
STEP 4
Identify possible
Solutions
Visualise possible scenarios
with the client where the
challenges have been
overcome. Discuss how the
benefits flow. Agree what a
solution may look like.
STEP 8
Evaluate and Report
Discuss and quantify
the business outcomes
associated with the training.
Present report to Project
Sponsor.
STEP 7
Rollout the Program
Deliver the training through
agreed methods. Collect
feedback and measure short
and long term business
outcomes.
STEP 6
Deliver the Pilot
Run first program, obtain
feedback, and redesign
where needed.
STEP 5
Build the Solution
Draw upon experience and
subject matter expertise to
design program. May consist
of blended methods such as
Workshops, Assignments,
e-learning, Webinars, Work
Assessment, Coaching.
Present proposal to the
client and fine-tune. Agree
terms and pricing and how
ROI is measured.

4. DIRECTOR PROFILES
BERNIE JONES
Bernie has a background in both training and
corporate sales. He has held senior training roles
at Chase Manhattan Bank in Sydney (Head of
Consumer BankTraining) and Standard Chartered
Bank in Singapore (Head of Wholesale Bank
Organisation Learning), and now as the MD of
IMPACT. He worked for 12 years inTransaction
Banking Sales with Chase and ABN AMRO in Asia
Pacific. Bernie has designed and executed a wide
variety of programs in many countries. His global
business experience positions Bernie as culturally
aware, persuasive trainer with the ability to
connect with people at all levels. Bernie has lived
in Asia since 1993.
KATHY MCMAHON
Kathy is the founder of IMPACT and is our
Customer Service Consultant. She is a Certified
Financial Planner who commenced her career in
Melbourne in the Commercial Bank of Australia in
1984. She spent the next fifteen years working in
a range of Consumer Banking roles with Westpac
and Chase AMP Bank.These roles included
Branch Operations, Customer Service, Financial
Planning, Relationship Management and Sales
and Marketing. In her last role at Westpac she
was the State Manager for Marketing for the
Bankassurance products, working closely with
Insurance Agents and Banking staff to refer
and cross sell banking and insurance services.
Kathy has lived in Asia for the past 15 years and
conducted training classes across Asia, the Middle
East and Australia.
NETWORK PARTNERS
IMPACT engages Subject Matter Specialists to help us design and deliver training.
For example, we engaged:
• An Airline Pilot to design and run our Crisis Intervention Programme
• A Project Management Expert to assist in the design of the Stakeholder Engagement Workshop
• Two Journalists to help design our Business Writing Skills Workshop and to edit delegates' work
• Cash Management andTrade Finance Experts to deliver a world-wide Working CapitalTraining Programme
• An MNCTreasuryTeam to participate in role-plays in our Client Service Management Course
• A CorporateTreasurer to help design and facilitate our Consultative Selling Programme
• A Foreign Exchange Expert to help design and facilitate a Financial MarketsTraining Workshop
• A Procurement Specialist to work with us on our Strategic Sourcing Skills Workshop
For more information:
IMPACT CORPORATE TRAINING PTE LTD
9 Raffles Place, Level 58 Republic Plaza, Singapore 048619
TEL (65) 6823 1264 EMAIL kathymcmahon@impactcorporatetraining.com
AGENCIES
IMPACT has appointed agents in Indonesia, Malaysia,Taiwan, China, HK, the UK and Europe to provide our
clients with a wide array of training subjects and language capabilities.