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Intro to Social Selling
With LinkedIn and Twitter
Do You Do Social?
 Are you on social?
 Which Sites?
 Do you participate? How
often?
 Do you use it for business?
 What do you do?
What is
social selling?
• Research
• Connect
• Interacting
How you Social Sell
How you Social Sell
72.6% of sales people who
incorporated social media into their
process outperformed their colleagues.
In addition, socially savvy reps beat their
quotas 23% more often.
~Social Centered Selling
Social networking reaches more than
75% of all internet users.
~Entreprenuer.com
Getting
Started
Remember:
Forge Relationships
Don’t Seek Transactions
Be Authentic

Setting Up Your Profile
LinkedIn & Twitter

Anatomy of a
LinkedIn Profile
Optimize
Profile
• Create or update
• Professional photo
• Fill in gaps, update all
info
• Keep your profile public
Headline
• Don’t just write your title
• Craft a headline to be a
mini value proposition
Answer 2 Questions:
• Who do you help
• How do you help them
Picture
• Should be professional,
not stiff
• Make your buyer feel
confident
Contact Info
• Email address
• Phone Number
• Twitter Handle
• Blog or Company
website
LinkedIn URL
• Use your name (and
middle initial if your
name is common)
• Make it easy for
customers/prospects to
find you
Connections
• Quantity and quality are
important
• Send customized
invitations to connect
Summary
• Shoot for 3x3
• Reiterate purpose from
headline
• Get specific about your
work
• Include a concise CTA –
why/how a buyer should
get in touch
Content
• Display 2-4 pieces of
visual content
• Eye catching and helpful
for buyer
Experience
• Resume
• Write with buyer in mind,
not an employer
Honors &
Awards
• List work-related awards
Publications
• Post articles from your
blog
• Post articles from GSR
blog
• Post articles you’ve
authored from other sites
Education
• Formal
• Informal
Groups
• Can join up to 50
• Join groups your
buyers/prospects are in
• Participate
Recommendations
• Request from current or
past customers

LinkedIn
Action Items
LinkedIn Action Items
 Connect – reach out to all past
customers
 Share Content – curate or
create; 4-6 pieces per day
 Update Profile – optimize for
buyer
LinkedIn Action Items
 Groups
Join 1-2 groups a week
Like – when you have little time or
nothing of value to add
Comment – meaningful, not a sales
pitch
Share – share with your connections;
should add value
LinkedIn Action Items
 Use Inmail + email
Send email 1st
Send Inmail 2nd – intro + body of
original email

Anatomy of a
Twitter Profile
Twitter
Handle
• Use your name or as
close to it as you can
• Use your middle initial if
necessary
• Make is easy for your
customers and prospects
to find/recognize you
Profile Picture
• Professional, not stiff
• Same photo across all
social
• 400x400
• Choose a theme color
Header Image
• Lies behind your profile
picture
• Like a FB cover photo
• Use it to show off brand
or feature a campaign
• Image size: 1252x626 –
dark to show white text
Background
Image
• Coordinate with header
image
• DO NOT choose a
default one
• You can choose a pre-
made one by Twitter
• OR – Twittercovers.com
• It should reflect you and
be relevant to your
buyers; create trust
Human & SEO
Friendly Bio
• 160 Characters – show
value; use keywords
• # - what are your buyers
using/following
• Include company name in
bio
i.e. SalesRep@XCompany
• Include personal tidbit
• Link to LinkedIn profile
Location
• Add it – it will give
people an opportunity to
connect with you.
Who to
Follow
• Businesses you work with
• Individuals/customers
• Industry related twitter
profiles
i.e. Hotels, Pubs, etc.
Followers
• You can ask customers
to follow you, but do it
sparingly
• Generally, people will
follow those who follow
them
• Begin tweeting,
retweeting, and sharing
valuable info and
people will follow
• Ratio – 1:1
Tweeting
• # - thread/conversation
• Don’t use @ at the
beginning of a tweet – it
will go only to that
person
• Don’t use too many # in
a single tweet
• Vary format – text,
photo, video, link
Tweeting
• Look at what’s trending
(#) and contribute
• Who to Follow – great for
finding people to follow;
based on who you follow
already
• Your newsfeed is unique
to you
Lists
• Great for organizing
interests
• Can be public or private
• Curated group of Twitter
users
Twitter Action Items
 Create Profile
 Follow customers
 Engage in conversation
 See handout

Making Time
to Social Sell
Routine
• Develop a routine
• Commit to it
• Follow it
LinkedIn
Routine
• Find content to share
• Check who’s viewed your
profile
• Send connection request to
target buyers who viewed your
profile
• Look at who liked/commented
on your posts; send connection
request
• Review LinkedIn alerts;
Respond to messages or
requests to connect
• Create several new
conversations
Twitter
Routine
• Find Content to share or
favorite
• Check on who’s
followed you, follow
back if appropriate.
• Send a direct messages
• Review notifications,
respond accordingly
• Follow Twitter plan
Wrap Up
All selling is social.
Always has been. Always will be.
The only thing that has changed is
the venue.
Wrap Up
Buyers are far more open on social
media about their intentions.
The signals are there in the buyers
comments, posts, likes, and updates.
You just need to be listening.


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Intro to Social Selling