This document provides an introduction to social selling using LinkedIn and Twitter. It discusses how social media can be incorporated into a sales process and outlines key strategies. These include optimizing profiles by adding a professional photo, headline, and contact info; connecting with customers and prospects; and sharing valuable content regularly. The document recommends routines for social selling on LinkedIn, such as finding content to share, reviewing who viewed your profile, and creating conversations. It also provides tips for setting up and engaging on Twitter through activities like finding content to share, checking new followers, and developing a routine to social sell. The overall message is that all selling is social and signals from buyers on social platforms can help salespeople if they are actively listening.
6. 72.6% of sales people who
incorporated social media into their
process outperformed their colleagues.
In addition, socially savvy reps beat their
quotas 23% more often.
~Social Centered Selling
11. Optimize
Profile
• Create or update
• Professional photo
• Fill in gaps, update all
info
• Keep your profile public
12. Headline
• Don’t just write your title
• Craft a headline to be a
mini value proposition
Answer 2 Questions:
• Who do you help
• How do you help them
13. Picture
• Should be professional,
not stiff
• Make your buyer feel
confident
14. Contact Info
• Email address
• Phone Number
• Twitter Handle
• Blog or Company
website
15. LinkedIn URL
• Use your name (and
middle initial if your
name is common)
• Make it easy for
customers/prospects to
find you
17. Summary
• Shoot for 3x3
• Reiterate purpose from
headline
• Get specific about your
work
• Include a concise CTA –
why/how a buyer should
get in touch
26. LinkedIn Action Items
Connect – reach out to all past
customers
Share Content – curate or
create; 4-6 pieces per day
Update Profile – optimize for
buyer
27. LinkedIn Action Items
Groups
Join 1-2 groups a week
Like – when you have little time or
nothing of value to add
Comment – meaningful, not a sales
pitch
Share – share with your connections;
should add value
28. LinkedIn Action Items
Use Inmail + email
Send email 1st
Send Inmail 2nd – intro + body of
original email
30. Twitter
Handle
• Use your name or as
close to it as you can
• Use your middle initial if
necessary
• Make is easy for your
customers and prospects
to find/recognize you
32. Header Image
• Lies behind your profile
picture
• Like a FB cover photo
• Use it to show off brand
or feature a campaign
• Image size: 1252x626 –
dark to show white text
33. Background
Image
• Coordinate with header
image
• DO NOT choose a
default one
• You can choose a pre-
made one by Twitter
• OR – Twittercovers.com
• It should reflect you and
be relevant to your
buyers; create trust
34. Human & SEO
Friendly Bio
• 160 Characters – show
value; use keywords
• # - what are your buyers
using/following
• Include company name in
bio
i.e. SalesRep@XCompany
• Include personal tidbit
• Link to LinkedIn profile
35. Location
• Add it – it will give
people an opportunity to
connect with you.
36. Who to
Follow
• Businesses you work with
• Individuals/customers
• Industry related twitter
profiles
i.e. Hotels, Pubs, etc.
37. Followers
• You can ask customers
to follow you, but do it
sparingly
• Generally, people will
follow those who follow
them
• Begin tweeting,
retweeting, and sharing
valuable info and
people will follow
• Ratio – 1:1
38. Tweeting
• # - thread/conversation
• Don’t use @ at the
beginning of a tweet – it
will go only to that
person
• Don’t use too many # in
a single tweet
• Vary format – text,
photo, video, link
39. Tweeting
• Look at what’s trending
(#) and contribute
• Who to Follow – great for
finding people to follow;
based on who you follow
already
• Your newsfeed is unique
to you
40. Lists
• Great for organizing
interests
• Can be public or private
• Curated group of Twitter
users
41. Twitter Action Items
Create Profile
Follow customers
Engage in conversation
See handout
44. LinkedIn
Routine
• Find content to share
• Check who’s viewed your
profile
• Send connection request to
target buyers who viewed your
profile
• Look at who liked/commented
on your posts; send connection
request
• Review LinkedIn alerts;
Respond to messages or
requests to connect
• Create several new
conversations
45. Twitter
Routine
• Find Content to share or
favorite
• Check on who’s
followed you, follow
back if appropriate.
• Send a direct messages
• Review notifications,
respond accordingly
• Follow Twitter plan
46. Wrap Up
All selling is social.
Always has been. Always will be.
The only thing that has changed is
the venue.
47. Wrap Up
Buyers are far more open on social
media about their intentions.
The signals are there in the buyers
comments, posts, likes, and updates.
You just need to be listening.