Unleashing the business value from network connectivity

1. Copyright Kcom 2013Copyright Kcom 2013
Network as a Service
Unleashing the business value from network connectivity

2. Copyright Kcom 2013
KCOM EXPERIENCE
Gartner
Current Analysis
Analysts
London Business
School
Futurologists
Industry Experts & Events
Innovation Days
Customer
Advisory Boards
Customers
BT
Cisco Partners
experience
insight
vision

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Music
Retail
Banking
Photography
DIGITISATION – PLAYBOOK FOR THE CONNECTED ECONOMY

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Any device
Any time
Anywhere
Business
growth
IT enabled
innovation
New business
models &
differentiated
services
Business
intelligence &
analytics
Business
agility
Social
marketing
Transformed
customer
experience
Business
Process
Optimisation
Mass
collaboration,
productivity
open
innovation
Talent
management
Short time to
value on IT
investments
Optimised
business
operations –
more for less
Gartner CxO Agenda 2013
DIGITISATION – PLAYBOOK FOR THE CONNECTED ECONOMY
Music
Retail
Banking
Photography

5. Copyright Kcom 2013
NETWORKS BUILT TO LAST
2006/07 Today
User
Applications
resources
Supporting
network

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COST OR STRATEGIC ASSET
Slow login
Slow speeds
Poor voice quality
Complex designs
Cost optimisation
Managing security
Fixed contracts
Poor performance
Poor service
Users Technology Service provider

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THE WORLD IS A DIFFERENT PLACE
Big data
Increased data production
in 2020 from 2009
44%
Mobile workers
13% Of people work from home
Access speeds
MB
22%
Faster speeds than
12 months ago
Consumerisation
900mn
Tablets in use
Cloud
2013 SIZE OF
MARKET
$160bn
Video content
90%
Of internet traffic by the
end of 2013 will be video
Sources: Gartner, Cisco, Ovum, IDC, EMC Research,
Ofcom, Juniper Research, Technavio

8. Copyright Kcom 2013
THE WORLD IS A DIFFERENT PLACE
Augmented Reality
Market growth
2012-16
54.3%
CAGR
Gamification
of global 2,000 firms will have at
least one gamified application by 201470%
Software Defined Networks
Market growth 2013-16
$200mn to $2bn
Personalisation
Meet & Seat
Crowd sourcing
Big data
Increased data production
in 2020 from 2009
44%
Mobile workers
13% Of people work from home
Access speeds
MB
22%
Faster speeds than
12 months ago
Consumerisation
900mn
Tablets in use
Cloud
2013 SIZE OF
MARKET
$160bn
Video content
90%
Of internet traffic by the
end of 2013 will be video
Sources: Gartner, Cisco, Ovum, IDC, EMC Research,
Ofcom, Juniper Research, Technavio

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WHY NETWORK AS A SERVICE
Who? When?
How? Where?
What content?
What
resources?
Network access Network performance
What
applications?

10. Copyright Kcom 2013
JOURNEY TO NETWORK AS A SERVICE
 Multiple suppliers
 Technology centric.
 Lack of transparency
 Focus on cost savings
Network costs
• Hierarchical designs
• Rigid inflexible
• Technology based SLA’s
• Limited integration
• Bandwidth, boxes, circuits
• Physical management
 Improved TCO
 Single Bill/SLA
 Visibility and control
 Different carrier
diverse Options
• Single Infrastructure
• Multi sourced
• Multi tenanted
• Flexible and scalable
• Logical Management
• Transition
IT efficiency
 Improved ROI
 Strategically aligned
to organisational
requirements /
outcomes
• Service orientated
• Application aware
• Business impact aware
• Context aware
• Transform
Employee productivity
/ business agility
MORE DETAIL

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OUR VISION
PORTAL DETAIL

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OUR STRATEGY

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HELPING TO PROVIDE A BETTER CUSTOMER EXPERIENCE
By providing a managed network service,
Kcom is helping a global landscaping
business to enhance the performance of
their employees.
 Network performance has improved,
giving employees access to a faster and
more efficient network than before.
Resulted in an increase in sales, in line
with growth plans.
After installing a network upgrade, Kcom has
helped a Japanese car manufacturer improve
their customer experience.
 Dealerships are able to process customer
orders, arrange finance and communicate
with customers at a much faster pace than
before.
An improvement in the network for a Welsh based Building Society has allowed them to speed up
customer interactions, providing a much more efficient customer service.
Employees have access to a faster and much more reliable network, driving their productivity.

14. Copyright Kcom 2013
KCOM NETWORK AS A SERVICE
The way we
are working is
changing.
Past Performance is
no guarantee of future
performance.
Networks are
becoming increasingly
business critical.
Need for a fresh
approach. Strategic asset
of necessary cost?

15. Copyright Kcom 2013
NEXT STEPS
Meet the Kcom
Service Management Centre
Network
Innovation days
Governance &
risk management

16. Copyright Kcom 2013Copyright Kcom 2013
Network as a Service
Go to Market