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SLIDESHES ACTIVITY #3.pdf

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SLIDESHES ACTIVITY #3.pdf

  1. 1. Specialized University of the Americas Yield - Cocle Faculty of Social Education and Human Development Bachelor's Degree in Bilingual Tourism Management Students: Keissy Urriola 2-750-1061 Teacher: YanelIs Quiros Theme: the three main functions of the front office Subject: Practicum IV Second Semester 2022
  2. 2. To sell rooms  The hotel departments’ personnel work like a team in a relay race.  Sales or reservations staff make up room sales until the evening before the guest’s arrival.  The front-desk team will try to sell out (achieve 100 percent occupancy) by selling the remaining rooms.  Basically, a percentage of guests who book and send in a deposit in advance will be able to secure a room at a more reasonable price than can someone booking a room with just three days’ notice.  Chief among these are demand— the number of people needing rooms—and supply—the number of available rooms.
  3. 3. To maintain balanced guest accounts  This begins with advance deposits, opening the guest folio (account), and posting all charges from the various departments.  Most hotels have property management systems (PMS) and point-of-sale (POS) terminals, which are online to the front office.  Payment is either received on guest checkout or transferred to the city ledger. This means that the account will be sent and paid within a specified time period.
  4. 4. To offer services such as handling mail, faxes, messages, and local and hotel information The evening shift duties include the following:  Check the log book for special items.  Check on the room status, number of expected checkouts still to leave, and arrivals by double-checking registration cards and the computer so that they can update the forecast of the night’s occupancy.  Handle guest check-ins.  Take reservations for that evening and future reservations after the reservations staff have left for the day. Front-desk employees need to be knowledgeable about the various activities in the hotel. The size, layout, and staffing of the front desk will vary with the size of the hotel. The front desk is staffed throughout the 24 hours by three shifts.
  5. 5. Bibliographic References  reading material – Page 108 to 112.

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