1. Specialized University of the Americas
Yield - Cocle
Faculty of Social Education and Human Development
Bachelor's Degree in Bilingual Tourism Management
Students: Keissy Urriola 2-750-1061
Teacher: YanelIs Quiros
Theme: the three main functions of the front office
Subject: Practicum IV
Second Semester 2022
2. To sell rooms
The hotel departments’ personnel
work like a team in a relay race.
Sales or reservations staff make up
room sales until the evening
before the guest’s arrival.
The front-desk team will try to sell
out (achieve 100 percent
occupancy) by selling the
remaining rooms.
Basically, a percentage of guests
who book and send in a deposit in
advance will be able to secure a
room at a more reasonable price
than can someone booking a
room with just three days’ notice.
Chief among these are demand—
the number of people needing
rooms—and supply—the number
of available rooms.
3. To maintain balanced guest
accounts
This begins with advance deposits, opening the guest folio (account), and
posting all charges from the various departments.
Most hotels have property management systems (PMS) and point-of-sale
(POS) terminals, which are online to the front office.
Payment is either received on guest checkout or transferred to the city
ledger. This means that the account will be sent and paid within a specified
time period.
4. To offer services such as handling
mail, faxes, messages, and local
and hotel information
The evening shift duties include the following:
Check the log book for special items.
Check on the room status, number of
expected checkouts still to leave, and
arrivals by double-checking registration
cards and the computer so that they can
update the forecast of the night’s
occupancy.
Handle guest check-ins.
Take reservations for that evening and
future reservations after the reservations
staff have left for the day.
Front-desk employees need
to be knowledgeable about
the various activities in the
hotel.
The size, layout, and staffing
of the front desk will vary
with the size of the hotel.
The front desk is staffed
throughout the 24 hours by
three shifts.
