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CV Keith Mitchell 14-05-2015 Rev 1

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CV Keith Mitchell 14-05-2015 Rev 1

  1. 1. KEITH MITCHELL CBIFM TechIOSH SIIRSM BCSC 5 The Chase, Moss Lane, Leyland, Lancashire, PR25 4SW | 07795 422 374 | Personal • Date Of Birth: 03/07/1963 | Status – Married • Dependants: Three Children aged 18yrs, 20yrs and 22yrs • UK Passport | Full Driving Licence | SIA Non-Frontline Licence Attained Education A Level studies – Mathematics & Stats, Chemistry and Biology | Stanney County Comprehensive School, Ellesmere Port, South Wirral |1979 - 1981. University of Sussex, Falmer – Biochemistry Foundation | 1981 - 1983. Diploma in Shopping Centre Management - DipSCM | The College of Estate Management (CEM) |1992 - 1994. Post Graduate Diploma in Facilities Management (with Merit) - PGDipFM | The College of Estate Management (CEM)| 2006 - 2008. Diploma in Sustainability for Real Estate Investment | The College of Estate Management (CEM) | 2009. NEBOSH National General Certificate in Occupational Safety and Health - International Workplace |2013 – 2015. NEBOSH National Certificate in Fire Safety and Risk Management – RRC International |2015 – Exams Scheduled Feb 2016. Attained Professional Membership and Affiliations BCSC membership number 1454 | Shopping Centre Management | 1995 BIFM membership number 0036417 | Certified membership | 2009 IOSH membership number 178256 | TechIOSH membership | 2015 IIRSM membership number 304641| SIIRSM membership | 2015 Security Industry Authority (SIA) Non-Frontline Licence 0340019138493680 | 2014 – 2017 Employing Organizations • Thorn EMI | 1983 – 1986 and BhS | 1986 - 1989 • Jones Lang Wootton | Tesco Properties & Slough Estates | 1989 - 1991 • Eagle Star Properties | 1991 - 1996 • Workman & Partners | Argent Group | 1996 – 1998 • Workman & Partners | Hermes / Britel Fund | 1998 - 1999 • Jones Lang LaSalle | Burford Group | 1999 - 2003 • Warner Estate Holdings PLC | 2003 - 2012 • London & Associated Properties PLC | 2012 - 2013 • GVAFM | Benson Elliot Management Services | 2013 - 2014 • Bilfinger Europa Facility Management Ltd | Benson Elliot Management Services | 2014 - Present
  2. 2. Employment History • House Manager, ABC Cinema, Shaftesbury Avenue, London | 1983 – 1986 • Department Manager, BhS, Kensington High Street | Assistant Manager, BhS, Kilburn, London | 1986 – 1989 • Centre Manager, Surrey Quays Shopping Centre, London | 1989 – 1991 • Centre Manager, Alhambra Shopping Centre, Barnsley | 1991 – 1996 • Centre Manager, Fishergate Shopping Centre, Preston | 1996 to Present Employment Overview As a qualified Shopping Centre Manager, Facilities Manager and Health & Safety professional; I work with a passion to resource, delivery and integrate high quality innovative services that create a safe and sustainable platform from which retail and commercial offerings grow, establish and proliferate. I have acquired 26 years’ experience as a Shopping Centre Manager within several premium schemes that were owned and managed by the industry’s leading property innovators. I am currently employed by Bilfinger Europa Facility Management, a global property managing agent and infrastructure support Service Company, delivering integrated building and FM services through a TFM model to Fishergate Shopping Centre and car park. Key Employment Skills Financially competent with regards to managing service charge accounts that incorporate multi-schedules and reporting upon non-rental income from commercialization practices. Knowledgeable contributor towards the delivery of a cost effective TFM model that comprises the agreed specification of works for a fixed cost; and delivered to a high standard, which is monitored through a framework of continuous improvement. Proven practitioner of superior tenant engagement to determine sales performance as the absolute measure of retail success. Commercially aware that footfall numbers, business metrics, social media analytics, and Customer Service Management measurements are key drivers of the retail asset dashboard. Fishergate Shopping Centre, Preston The asset is located within Preston City Centre. Preston is a dominant sub-regional retail centre within the North West, some 30 miles north of Manchester. The asset is freehold comprising 340,000sqft of net retail space that extends over four trading levels and possesses a 730 space car park. The asset possesses significant development potential to realise Preston’s future ambitions. The Shopping Centre directly employs a team of 30 staff having either specialist retail property management skills or undertaking key operational duties.
  3. 3. Key Asset Information • City Centre location adjacent to Preston Railway Station with large open car park. • Key retailers include prominent High Street fascia’s such as Debenhams, TK Maxx, Primark, Sports Direct, Argos, Poundland, Evans, and Starbucks Coffee. • Central Preston’s largest ParkMark Awarded open car park. • Refurbishments undertaken in 1996, 2000, 2005, 2008 and 2010. • Planning Application submitted 2004 describing significant works. Current Management Activity • Acting stakeholder with Preston BID focusing on the better promotion of the City. • Assisting Lancashire County Council Working Group with the implementation of the Fishergate Gateway Improvement Works to Central Preston. • Undertaking the rebranding and repositioning of the asset and development of transitional marketing techniques that focuses upon brand worth. • Formulating a new set of commercial Key Performance Indicators tailored to FM that create a client dashboard to both compliment and support the retail dashboard that measures customer engagement, consumer spend and capital value. • Responsible and accountable for the mobilization, management, delivery and control of a TFM model of self-deliver for both hard and soft services, together with SHE compliance. Key Duties and Responsibilities Management and Leadership • To align and deliver organizational targets and key objectives in conjunction with the overall Client strategy.
  4. 4. • To provide effective management of the asset to drive capital value, non- rental income, and business plan objectives. • To prepare a structured financial plan for the service charge budget and effectively monitor expenditure throughout the financial period, after which a reconciliation is undertaken to demonstrate both an underspend and the efficient use of resources. • To undertake the effective management and personal development of the directly employed team to ensure excellence in customer service and operational delivery. Retail and Leisure Management • To foster the reputation, brand and worth of the asset within all forms of media by effectively promoting the Shopping Centre for the benefit of tenants and to meet Client objectives. • To implement operational, branding, repositioning and transformational change objectives for the asset. • To demonstrate a working understanding of tenant lease requirements and monitor compliance on a day-to-day basis to ensure that there are no undertakings that could prove detrimental to the asset value. • To liaise with letting agents, rating consultants and commercialization partners to maximise overall letting potential and thereby minimise vacancy rates and non-recoverable out-goings. • To effectively manage retail engagement and sales performance through the analysis of retail master occupancy costs, trading performance and retailer turnover. Facilities Management • To be responsible and accountable for the operational management of the TFM self-delivery contract. • To undertake regular operational meetings and team briefings with staff to develop a clear understanding of the business objectives and
  5. 5. expected delivery performance. • To contribute towards the monthly Client meetings to report on the progress of business objectives, strategic plans; and an update on CSM results, contract KPI status, service delivery and commercial performance. • To ensure that all operational services and agreed contract objectives are consistently delivered 'on time and on budget' and in accordance to the delivery requirements. • To implement and manage a continuous review processes by conducting regular performance reviews with direct and third party suppliers. • To be responsible for the commissioning, preparation, budgeting and cost control of both Fabric and M&E Planned Maintenance programmes. • To ensure compliance with Environment Protection legislation through the effective monitoring of energy and power consumption, waste management, and preventing pollution to the natural environment through the effective implementation of the company Environmental Management Policy. Occupational Health & Safety Management • To ensure that effective Health & Safety management procedures are formulated, implemented and monitored and that all staff, contractors and visitors adhere to current legislation for Fire, Health & Safety and emergency procedures. • To formulate, plan and schedule Health & Safety training to both management and operational staff regarding workplace hazards, changes in legislation and the introduction of new systems or equipment. • To monitor tenant arrangements to confirm their compliance with legal requirements and the terms, conditions and covenants of their leases insofar as these impact upon the day-to-day operations, Health and Safety; and Environmental Protection Policies.
  6. 6. • To ensure compliance with all relevant Health and Safety legislation by effectively implementing the company Health & Safety Policy. Ensure that active monitoring of the premises, workplace and workstations is undertaken through frequent safety inspections, surveys and tours. • To ensure that efficient emergency procedures are in place and that staff and tenants are fully trained in emergency response with particular emphasis on evacuation procedures. Acquired Knowledge and Experience Good all-round understanding of delivering Facilities Management and Occupational Health & Safety. Good working knowledge of Consumer Law, Trading Standards and related legislation. Proven experience with the management and operational set up of new retail property prior to initial launch and on-going asset management. Extensive management experience with the operation of commercial retail property. Proven experience with the mobilization and contract management of large scale framework agreements to successfully delivery key services for Shopping Centres. High level of competence to develop effective Health and Safety management systems for the protection and prevention of individuals from injury and I'll-health. Possessing a good ability to identify and prioritize control measures, safe systems of work and other formal measures to control workplace risks. Having good ability to define and implement effective systems and controls for waste management, energy consumption and preventing pollution to ensure the Environmental Policy is compliant. Having a proven track record and ability to effectively manage a multi- million pound service charge; and monitor and report upon
  7. 7. car park and non-rental incomes. Being commercially and financially informed with regards to budget setting, tracking and reconciliation. Have the ability to develop and implement service delivery in line with strategic business objectives. Ability to champion, support and deliver business initiatives and promote the success and attributes of projects through high quality report writing and presentation skills to peer managers and SMT. Being capable of managing change quickly and efficiently whilst maintaining effective service provision. Ability to work independently with minimal supervision and take responsibility to effectively delegate operational activity to the subordinate team and monitor the out-turn against set objectives and organisational key performance indicators. Being capable of making decisions and bring clarity to difficult situations. Having the ability to work well with others and continue to deliver results under pressure. Having well-developed influencing and relationship management skills. Good interpersonal skills and an ability to establish credibility quickly. Being an approachable man manager with good knowledge of Employee Relations. Good motivational and people management skills. Having proven leadership skills to achieve ambitious targets. Personal Interests • Avid reader of classic yarns by John Buchan, Earl Derr Biggers, Edgar Rice Burroughs and Otis Adelbert Kline; amongst others. • Dog walking our English Pointer within local country parks. • Play the electric guitar and can complete a rubik’s cube!