Personal Information
Organización/Lugar de trabajo
Auckland, New Zealand New Zealand
Ocupación
Social Innovation Project Lead at Innovate Change
Sector
NGO / Public Service
Sitio web
www.optimalusability.com/
Acerca de
Kelly Ann thrives on complexity and the challenge of helping businesses better understand, and subsequently enhance their service experiences. Not only for their customers, but for their staff too.
With her roots in design innovation and cultural anthropology, Kelly Ann is a passionate advocate of co-creation, critical design thinking and helping organisations to help themselves through building their internal service design and social innovation capabilities.
She has experience ideating brand new services as well as evaluating and helping to improve those that already exist. Kelly Ann has worked across a diverse set of business challenges from social development, financial services, ag...
Etiquetas
co design
co-design
user experience
participatory design
social innovation
design research
service design
research
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Presentaciones
(1)Recomendaciones
(10)services intro
Marina_L
•
Hace 11 años
Midwest UX '12: Mapping the Experience
Chris Risdon
•
Hace 11 años
Journey mapping as insight tool - a healthcare case study UXLX 2012
Kim Goodwin
•
Hace 11 años
Design Ethnography for Lean Teams
William Evans
•
Hace 10 años
Would you like service design with that? Presented by Suze Ingram at Web Directions South
suzeingram
•
Hace 14 años
Designing for cognitive disabilities
Ruth Ellison
•
Hace 12 años
Euro IA Closing Plenary - What I'm Curious About…
Stephen Anderson
•
Hace 11 años
Long After the Thrill: Sustaining Passionate Users
Stephen Anderson
•
Hace 13 años
Secrets of Simplicity: rules for being simple and usable (Giles Colborne)
cxpartners
•
Hace 14 años
Designing for delight (Giles Colborne)
cxpartners
•
Hace 13 años
Personal Information
Organización/Lugar de trabajo
Auckland, New Zealand New Zealand
Ocupación
Social Innovation Project Lead at Innovate Change
Sector
NGO / Public Service
Sitio web
www.optimalusability.com/
Acerca de
Kelly Ann thrives on complexity and the challenge of helping businesses better understand, and subsequently enhance their service experiences. Not only for their customers, but for their staff too.
With her roots in design innovation and cultural anthropology, Kelly Ann is a passionate advocate of co-creation, critical design thinking and helping organisations to help themselves through building their internal service design and social innovation capabilities.
She has experience ideating brand new services as well as evaluating and helping to improve those that already exist. Kelly Ann has worked across a diverse set of business challenges from social development, financial services, ag...
Etiquetas
co design
co-design
user experience
participatory design
social innovation
design research
service design
research
Ver más