Sms notification solutions for webshops

Delivering Cloud Communications since 1991 !
SMS
Communications
Tailor-made
phone solutions
(SMS & VOICE)
SMS
Notifications
SMS notifications for your web shop made easy

Agenda
1. What is an SMS ?
2. Why you may want to use an SMS to contact customers ?
3. What are the applications for your company ?
4. What else can you do with an SMS?
2

What is an SMS?
• SMS = Short Message Service
• Contains Text
• It can contain links (url) to your website
• It can contain text variables from your
CRM or ERP
• 160 signs per SMS, Maximum 5 SMS
• You can send a long SMS or a concatenated SMS, 1 message
composed with more text messages of 160 signs each
• An SMS can be send from a mobile phone to another
• An SMS can also be send from an SMS application to a mobile
phone and conversely
1

Proven technology
Cloud
Communications
Why you may want to use an SMS to contact
customers ?
Stable
Cheap
Avoid call to customer or customers do not call
One number – one owner that can be identified
No data connection needed – mobile
network is sufficient
SMS open rate is 97% (e-mail is 10 to 30%)
Rate of SMS being remembered is 60%
Sending and Delivery Status are available

Phone self-service
inbound
One-Time
Password
Appointment
reminders
Alerts & notifications
Automated
helpdesk
Satisfaction
survey
Automated call
campaigns
Debt collection
Crisis
communication
Contest & voting
Direct marketing
Cloud
Communications
Shipping
notifications
Call Centre
optimization
What are the applications for your company ?

Phone self-service
inbound
One-Time
Password
Appointment
reminders
Automated
helpdesk
Satisfaction
survey
Automated call
campaigns
Debt collection
Crisis
communication
Contest & voting
Direct marketing
Cloud
Communications
Shipping
notifications
Call Centre
optimization
What else you can do with an SMS ?

SMS Notification Solution
Challenge :
• Telenet wants to reduce the number of calls to their Call
Centre in order to better use agent’s time
Solution Provided :
• Set up an outbound SMS-/automated call system allowing
Telenet to proactively inform their customers
Advantages, results, ROI for Telenet :
• Reduce the number of calls to the Contact Centre
• Increase customer satisfaction
• Easy implementation

SMS Appointment Reminder and Notifications
Challenge :
• VOO needs to send SMS messages to Customers that can answer back
Solution Provided :
• Setup an outbound SMS/automated call system directly connected to
ERP
• Offer Special tool in order to smooth the SMS sending rate during VOO
contact-centre opening hours to avoid peaks in # of calls / answers
Advantages, results, ROI for VOO :
• Unique tool for users – fully integrated in the ERP
• Smoothing cloud based tool avoiding peaks fully managed by VOO
• Statistical results of the operations
• ROI on several applications (Debt collecting, Appointments…)
• Improve appointment attendance with technicians for
installation/repairs

Multi-Channel Debt Collection System
Challenge :
• EDF Luminus needs to reduce the number of payment
reminders they send to customers
Solution Provided :
• Set up a fully integrated solution for different channels
• EDF Luminus delivers a file via ftp and platform sends
SMS, Voice or e-mail notifications according to a
predefined process
Advantages, results, ROI for EDF Luminus :
• Fully automated solution
• Quick and cost effective solution
• Proven result : 30% less invoice reminders sent

Phone self-service
inbound
One-Time
Password
Appointments,
reminder
Automated
helpdesk
Satisfaction
survey
Automated call
campaigns
Debt collection
Crisis
communication
Contest & voting
Direct marketing
Cloud
Communications
Shipping
notifications
Call Centre
optimization

SMS shipping notifications to reduce number
of undelivered parcels
Challenge :
• Reduce the number of undelivered parcels due
to customers’ absence.
Solution provided :
• Set up a shipping notification solution by SMS.
• Consumers are notified before the arrival of
their parcels.
Advantages, results, ROI for 3 Suisses :
• Decrease number of non retrieved orders.
• Increase customer satisfaction
• Increase 3 Suisses service quality level.
• Decrease number of calls to 3 Suisses call centre
regarding delivery problems.

Voice notifications sustain logistics at furniture
company
Challenge :
• Company delivers every day all sorts of furniture
to its customers. They do not want customers
being absent.
Solution provided :
• Few days before the delivery date, customer
receives an automated phone call with delivery
date and hour.
• Furthermore, customer receives amount to pay
and practical information (parking space needed,
payment methods...)
Advantages, results, ROI for Company :
• Avoid customers being absent
• Prepare customers for payment
• Reduce employee time at customer premises

Lampiris satisfaction survey via SMS
Challenge :
• Lampiris wants to evaluate service level in call center
• Contact customer directly with 1 SMS and 1 short question
Solution Provided :
• SMS Gateway to send question and receive answer
• Small question to evaluate service
• Grade service quality from 1 to 10
Advantages, results, ROI for Lampiris :
• Message sent automatically after the call
• Answers received directly in one Database
• Results directly displayed in system on graphs
• Ease of use for Lampiris and customers

Phone self-service
inbound
One-Time
Password
Appointments,
reminder
Automated
helpdesk
Satisfaction
survey
Automated call
campaigns
Debt collection
Crisis
communication
Contest & voting
Direct marketing
Cloud
Communications
Shipping
notifications
Call Centre
optimization
Discount
Codes

Send numerous discount codes to customers
Challenge :
• Company Webshop Sales figures drop
• Need to activate existing customer database with
discount codes
Solution Provided :
• A discount is sent via SMS
• SMS Mailer sends SMS’s out to all customers who left
their phone numbers
Advantages, results, ROI for Company :
• Increase customer satisfaction and loyalty
• Improve Company Sales Figures
• Sell unsold inventory

Phone self-service
inbound
One-Time
Password
Appointments,
reminder
Automated
helpdesk
Satisfaction
survey
Automated call
campaigns
Debt collection
Crisis
communication
Contest & voting
Direct marketing
Cloud
Communications
Shipping
notifications
Call Centre
optimization
Transaction
Completion

SMS Notifications to customer to complete its online
buying process
Challenge :
• A customer/prospect puts items in its e-shop basket
• He doesn’t complete its buying process
Solution Provided :
• Company Webshop System collects information about
abandoned transactions
• SMS Gateway platform sends a reminder with detailed
information of what remains in the basket
• Company offers a discount code on what is in the
basket
Advantages, results, ROI for BPost :
• Increase conversion rate
• Collect information about buying process
• Know what customers/prospects like on your
webshop

Automated
phone
applications
VOICE
& SMS
notifications
www.RingRing.be +32 (0)2 334 23 00
Delivering Cloud Communications since 1991
Thank you
for your
attention!

Sms notification solutions for webshops

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