Paper 9: Innovation Assessment and Improvement (D. Xu)

Innovation Assessment & Improvement supported by Intelligent Decision System Dr Dong-Ling Xu Manchester Business School Email: L.Xu@mbs.ac.uk Monday, July 5, 2010

Outline of the Presentation ,[object Object],[object Object],[object Object],[object Object],[object Object]

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Development of Business Innovation Capability Assessment - Background

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Business Innovation Capability Assessment – Main Criteria of the Model

Business Innovative Capability Assessment The Model – Main Criteria

Challenges of Assessment Question Design ,[object Object],[object Object],[object Object],[object Object]

Question A. 1. a) Has the company introduced new or substantially improved services or processes in the last 18 months? Explanation: Question 1a asks whether the company has introduced or plans to introduce NEW or substantially improved SERVICES or PROCESSES, in the past 18 months. This indicates how successful the company is currently in terms of innovation. Example of Assessment Questions

Question A. 1. a) Has the company introduced new or substantially improved services or processes in the last 18 months? Answers: Yes or NO. Yes: The company has introduced some new or substantially improved products or processes in the last 18 months. No: The company has not introduced any new or substantially improved services or processes in the last 18 months. Example of Assessment Questions

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Question A. 2. How many new or substantially improved services or processes has the company introduced in the last 12 months? Question A.3. How many new or substantially improved services or processes does the company plan to introduce in the next 12 months? Question A.4. What percentage of the company's turnover is derived from services introduced on the market in the past 12 months? Question A.5. Has the company evaluated the benefits it has achieved from process innovation? Answers The scores obtained from answering A.2, A.3 and A.4 are the same as the scores obtained from answering A.5. Example of Questions & Points Awarded to Answers

C.10. Has the company used any of the following to develop new ideas with customers, suppliers and/or others , e.g. university or research institute? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Example of Questions and Points Awarded to Answers

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Business Innovation Capability Assessment Intelligent Decision System

Intelligent Decision System - Overview ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

How ER Framework describe uncertainties : Degrees of belief and distributed assessment ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Answers are equally favorable The Scoring Scheme – C.10

Using Value Function and Weights - A.7 to make sure that each answer is associated with the right score Some questions carry no weight

Outcomes: Strengths and Weaknesses

Cognitive Support for Better Consistency

Interfaces for Data Output Tailor Made Text Report

Interfaces for Data Output Weaknesses Identified

Interfaces for Data Output Sensitivity of Rankings to Uncertainty

Applications: Business Innovation Self-Assessment

Applications: Supplier Assessment

Applications : Impact Assessment

Applications: Customer Satisfaction Survey

Advantages of Using Software Support in Assessments ,[object Object],[object Object],[object Object],[object Object],[object Object]

Other Applications ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Paper 9: Innovation Assessment and Improvement (D. Xu)

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Paper 9: Innovation Assessment and Improvement (D. Xu)