This document discusses a company that provides managed IT services to reduce clients' costs and increase reliability and efficiency. The company can take over clients' administrative burden and IT support/maintenance to reduce expenses while ensuring 24/7 support from domestic and international centers. It offers various managed service models including on-premise, offshore, and hybrid options covering services like IT operations, application support, security management, and more. Industries it serves include pharmaceutical, media, public sector, and high tech. Customer case studies show benefits like productivity increases, cost reductions, and improved satisfaction.

1. Increase Reliability & Quality of Services
while Reducing Cost
Today’s Challenge
OPTIMIZE - Reduce costs, and increase operational excellence
MANAGE - Standardize people, process, and technology processes
SECURE - Ensure your data is secure, yet available for employees and consumers
ENHANCE SKILLS - Augment your teams with key talent to manage your legacy,
cloud, data , and IOT solutions
The Solution
We can reduce your administrative burden and cost of IT support and maintenance.
The benefits include reduced expenses, increased reliability, improved efficiencies
and peace of mind. We offer proactive support 24/7 with supports centers
domestically, and in India.
Managed Service Offerings
Our delivery models include on-premise, offshore, and hybrid including coverage of:
Managed Services for IT
IT Operations
Management
Incident
Management
Application
Support
QA & Test
Management
BI &
Reporting
Security
Management
20,000+Monthly app reviews,
escalations, and content curation
work orders
9.2out of 10
net customer
satisfaction score
30%Reduction in
QA Costs
 Azure /AWS
 O365
 Dynamics
 Managed Hosting
 Database
 Custom Applications
 Configuration
 Localization & Compliance
Industries
 Pharmaceutical
 Media
 Public Sector
 High Tech
 Mobile Gaming

2. Managed Services for IT
Customer Proof Points
Protection Support Services Engineering
Launch provides Application Support for 16 legacy applications with
an operations footprint of over 5,000 servers and 2,000 Virtual
Machines.
Responsibilities
• Standard Maintenance
• Problem Management
• Service Requests
• Configuration Management
• Program Management
• Patch Automation
Microsoft Universal App Store
Managing over 20,000 work orders per month validating apps
submitted to the store, escalating apps that require additional work,
and tracking and reporting on metrics.
Mobile Device Apps & Responsive Design Testing
- Native Application Devices Supported
- Responsive (HTML 5) Design Multi-Resolution Testing
- Performance Testing, Load Testing & Tuning
Accessibility & Usability, Compliance & Remediation
- Content and form fit (across multiple languages)
- Iconography and semantics
Business Analytics & Reporting
- Trend Analysis
- Monthly Business Reporting
Content Curation
- Reviewing and Enhancing Content within the Microsoft
Store
Test Automation & White box Testing
- Languages/Scripts: Java, C#.NET, PHP, JavaScript,
Objective C, HTML5, CSS3, SQL, Third-Party
- Test Frameworks: Selenium, Adobe Flex, Gomez, Jmeter
Product Technical Support
Ongoing Tier 3 application support, and application maintenance for
an FDA and HIPPA compliant workflow with end-to-end
scheduling/delivery system for an immunotherapy medication.
Client Benefits
• 20 to 30% productivity increase across all functions
• 30% reduction in per unit production costs
• 40% reduction in cycle times
• Improved customer satisfaction scores
• Improved process adherence with fewer quality
issues
National Pharmaceutical
Company