Kevin Ross, Senior Director of Supply Chain Transformation and New Business Model Enablement at Cisco will share their journey to a Digitized supply chain. For Cisco, this shift involves making big bets on five emerging technologies to digitize their supply chain: IoT or the Internet of Things, Big Data and Analytics, Cloud Based Applications, Mobility and Collaboration.

1. CONFIDENTIAL AND PROPRIETARY
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Enterprise SC Leaders
Special Interest Group
Digital Supply Chains &
the Internet of Things
Featuring Cisco Guest Speaker Kevin Ross
March 15, 2017

2. CONFIDENTIAL AND PROPRIETARY I © 2017 Gartner, Inc. and/or its affiliates. All rights reserved.
Today’s Cast
Host SupportGuest Speaker
Chris Armbruster
Leadership Partner
High Tech Industry
Jeff Preston
Leadership
Client Manager
Kevin Ross
Senior Director
SC Transformation &
New Business Model
Enablement

3. OPERATIONS
PROCESS
DEFINED
SOFTWARE
DEFINED
PARADIGM
PRODUCTS &
SERVICES
SOLUTIONS &
CONSUMERS
ENABLERS
SIZE &
MASS
SPEED &
AGILITY
PLANNING
INVENTORY
FOCUSED
CAPABILITY
FOCUSED
COMPLEXITYLESS MORE
LIFE CYCLELONGER SHORTER
DISTRIBUTION
ON THE
SHELF
ON
DEMAND
PEOPLE
TRADE
SKILLS
STEM
SKILLS
THEN NOW
MANUFACTURINGCONVENTIONAL ADVANCED
MEASURES
ACTIVITY
BASED
OUTCOME
BASED
FOCUS
PRODUCT
FEATURES
CUSTOMER
EXPERIENCE
RETHINKING SUPPLY CHAIN
FOR A NEW AGE
DATA CLOUD
HW SW
INTELLIGENT DIGITAL
SUPPLY CHAINS
BREAKTHROUGH
OUTCOMES
Gartner is excited to launch a new SIG for
members, pioneers and innovators on the front
lines of the Digital Industrial Revolution.

4. CONFIDENTIAL AND PROPRIETARY I © 2017 Gartner, Inc. and/or its affiliates. All rights reserved.
The IoE Enabled Supply Chain
Kevin Ross is Senior Director for Cisco’s Supply Chain Transformation &
New Business Model Enablement. He is currently engaged in leading
the transformation from a product focused organization to a software and
services focused company. Kevin brings over 25 years of experience in
large, multi-national technology organizations, as well as start-ups and
emerging technology companies. His expertise includes software
licensing and fulfillment, cloud fulfillment, product lifecycle management,
e-commerce and supply chain capability development.
Kevin Ross
Senior Director
Supply Chain Transformation & New Business Model Enablement
Cisco Systems

5. The IoE Enabled Supply Chain
Kevin Ross, Senior Director of Supply Chain Transformation
and New Business Model Enablement for Cisco will share
their journey to an Internet of Everything, or an I-O-E
enabled supply chain. For Cisco, IoE involves making big
bets on five emerging technologies to digitize their supply
chain: IoT or the Internet of Things, Big Data and
Analytics, Cloud Based Applications, Mobility and
Collaboration.
Kevin will share several use cases that demonstrate how
Cisco deployed these emerging technologies to digitize
their supply chains. With these bold experiments in IoE
technologies, Cisco is an early leader in supply chain
digitization. Their IoE enabled supply chain provides real-
time visibility into supply chain data, helps make faster
more proactive decisions, improves customer satisfaction,
provides breakthrough productivity and ultimately
demonstrates greater business value for the company and
customers.

6. © 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 5
Supply Chain Operations
The IoE Enabled Supply Chain
Kevin Ross
Senior Director, Supply Chain Transformation
and New Business Model Enablement
March 15, 2017

7. © 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 6
Cisco Overview
Revenue: $49.2B
$37.8B Products
$11.4B Services
$6.3 R&D
(12.8% of
Cisco revenue)
Nearly 70,000
channel partners
380 global sites
doing business in
165+ countries
More than
70,000 employees
More than
19,000 patents
25,000 engineers
(35% of our workforce)
#1 or #2 in most
market segments
we serve
193 acquisitions
since 1993
Broad portfolio of
integrated products
and solutions
FY16 STATS OTHER STATS
WORLDWIDE LEADER IN IT FOUNDED IN 1984 HEADQUARTERED IN SAN JOSE, CA

8. © 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 7
Cisco’s Supply Chain
Global. Diverse. Complex
Manufacturing Sites
Strategic Logistics
Centers
30,000+ orderable items
20,000+ virtual teams
3,200+ orders daily
220,000+ items shipped daily
700+ active suppliers
62,000 components
Diverse
Portfolio
Mass production
to highly
configured
25+
LOCATIONS
13
COUNTRIES

9. © 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 8
Our Supply Chain Organization
INNOVATE
Product
Operations
PLAN
Global Planning
& Fulfillment
MAKE
Manufacturing
Operations
DELIVER
Manufacturing
Operations
QUALITY
EXCELLENCE
Technology
& Quality
SOURCE
Global
Supplier
Management
SUPPLY CHAIN TRANSFORMATION

10. © 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 9
Our Vision
Enable Cisco’s success by delivering ADAPTABLE,
INNOVATIVE, and SCALABLE SUPPLY CHAIN SERVICES
that OPTIMIZE CUSTOMER OUTCOMES
ADVANCED CAPABILITIESFOUNDATIONAL
Delivery
Excellence
New Product
Introduction
Quality
Excellence
Cost
Excellence
Segmentation
Risk
Management
Acquisition
Integration Security
Workforce
of the Future
Supplier
Collaboration
Sales & Operation
Planning
Sustainability
Connected
Supply
Chain
Factory of
the Future
Development

11. © 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 10
Drivers for Change
Cisco Supply Chain Key Issues/Challenges
Agility vs. Scale
Hardware to
Software & SolutionsProductivity
Skill Shifts Distributed Supply Chain
Customer
Demands

12. © 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 11
50B
Autonomous
Connected
devices
by 2020
270B
Mobile
application
Downloads
in 2017
$236B in
public
cloud services
by 2020
90% of
internet users
will access via a
mobile device
by 2017
Data will
double every
2 years
from 2012
until 2020
IoTCloud AppsMobile Big Data &
Analytics
Pace of Change Accelerating
Industry Trends: 2012 - Present

13. © 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 12
IoE
Platform
Networked Connection of
People, Process, Data, Things
PEOPLE
Connecting people
in more relevant,
valuable ways
DATA
Leveraging data into
more useful information for
decision making
PROCESS
Delivering the right
information to the right
person (or machine) at the
right time
THINGS
Physical devices and objects
connected to the internet and
each other for intelligent
decision making
The Internet of Everything
Connecting the Unconnected

14. © 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 13
Increased
visibility
Proactive issue
resolution
Enhanced
customer
experience
Data anytime.
Anywhere.
End-to-end
collaboration
The Value of an IoE Enabled Supply Chain

15. © 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 14
Making a Big Bet on Technology
CloudCollaboration
Mobility
Data Analytics
Internet of Things
Internet of
Everything

16. © 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 15
Lower total cost of ownership
Better asset utilization
Production quality control
More precise deliveries
Machine to Machine Sensing Automation Security
Breakthrough Value
Internet of Things

17. © 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 16
Use Cases – Vision to Reality
Quality
Supplier
Collaboration Platform
Order
Management
Energy
ManagementFactory in a Box

18. © 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 17
Quality
Phase I
Phase II
Predict failures
before happen
Traceability
Genealogy
Compliance
Quick ID failure
root causes
Fast response
Fast resolution
PRESCRIPTIVE
PREDICTIVE

19. © 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 18
Supplier Collaboration Platform
Quick ID
of issues
Proactive
resolution
New materials
planning models
Visibility to excesses
& shortages
Transparency to
inventory movement
Team and global sites
collaboration
SINGLE PLATFORM
One Global & Virtual Team

20. © 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 19
Order Management
FAST & ACCURATE backlog/order info
Near real-time data analysis
Executive level VISIBILITY
SPECIFIC order detail
Proactive ID of issues around world
Access order data in SECONDS vs. hours

21. © 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 20
Cisco Energy Management
Managing energy consumption in Malaysia factory
Objectives
Capture the Data Analyze the Data Optimize Equipment
Usage
OUTCOME
Lower Energy Consumption
Cisco Digital
Supply Chain
Real time
visibility
Reduce
energy
by 20%
20%
Savings
$1.1 M $
Greater
Sustainability
Lowers
Carbon
Footprint
Predictive
Maintenance
BREAKTHROUGH
VALUE

22. © 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 21
ConvergenceAccelerates Breakthrough Value
Value Captured
Double digit reductions in operation costs
Reduce time to quality from weeks to days
Enhanced customer experience creates more loyalty
• Latency of information
• Human error/physical limitations
• Workforce experience
• Responsiveness to customer requirement
• Clear visibility for proactive management
of customer issues
• Increase productivity exponentially, not
incrementally
• Orchestration of business processes

23. © 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 22
Digitized Supply Chain
Internet of
Things
Edge
Computing
Data Analytics Cloud Collaboration Mobility
Energy Management Polaris Constellation Adaptive Test
Factory in a Box Predictive Quality Analytics Universal Order Visibility
Product Location Tracking
Product Cost & Margin Analysis Supplier Collaboration
CONNECTED
Supply Chain
CONNECTED
Factory
CONNECTED
Supplier
CONNECTED
Customer
CONNECTED
Warehouse
Revenue Build Metrics
Build/Ship
Ship Metrics
Distribution & Inventory
Visibility

24. © 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 23
Cisco Supply Chain
Leading the Way
Faster, More
Proactive
Decisions
Increased
Customer
Satisfaction
Near Real-Time
Visibility
THE
FIRST
IN THE INDUSTRY
Breakthrough
Productivity

25. © 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 24
Cisco Supply Chain Contact
Kevin Ross
Sr. Director, Supply Chain
Transformation and New Business
Model Enablement
Email: KevRoss@cisco.com
Phone: 408 525-3237

26. Thank you.

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We’re Just Getting Started…
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Details Forthcoming If you have thoughts, ideas or a story to share, I’d love to hear from you!
- Chris Armbruster | chris.armbruster@gartner.com | (224) 430-2046 | @CAArmbruster